I always love staying at this hotel - make sure to get the Dusit Club Lounge access which makes…read moreyour stay at this hotel even better! The location of Dusit in Makati is also so convenient! They have a salon in the hotel as well in case you do not feel like going to the mall or across the street to get some last minute beauty needs before heading back to the States! Overall, the hotel is clean, the staff are so friendly, and the food is always A+ Amazing!

Bathroom The toilet has a nasty smell. Even if they clean…read moreit, it smells bad. We figured it out, correct us if we're mistaken. If the other unit will flush their toilets the smell will come out to a different unit/toilet. Poor exhaust system or sewerage. This is bad for your health. We stayed there for 2 weeks. It's too late for us to figure it out.

Excellent service at this hotel. However, they have security checking all cars' trunks, and an…read morexray machine to check all large bags plus a metal dectector to enter, so it somewhat delays you going in. Hotel and room is very clean, but toilet handle looked broken, but could still use it. Staff are attentive and very nice. They greet you going in or out, and open the door for you going out. Toiletries include toothbrush, toothpaste, shower cap, hair band, finger nail file, small round cotton and cotton pad and comb. If you want your towels replaced, you place them in the bathtub. Bathtub and shower are separate, but the bathtub is little old looking so I didn't use it. They also have shampoo, moisturizer and liquid soap in the shower, and disposable house shoes. Sheets and pillows are clean and soft. They also offer robes. The 5 stars because Greenbelt 3 mall is right across the street, so everything is walking distance, even the MRT crossing from greenbelt mall to Landmark and SM mall. Because the mall is right across the street and the hotel is clean with friendly staff, I'd book here again.

I wanted to give New World a try after meeting a friend at the lobby here once. The lobby is…read moreexpansive and well lit creating a very good impression of a modern hotel that can stand up to the likes of the adjacent Shangri-La and Peninsula, and a natural extension of the classy Greenbelt 3 mall across the street. However underneath the facade of the lobby is a very meh and dated hotel room. Desks with old wooden squeaky drawers, an air conditioner with a mind of its own, no DND indicator at the door, and a faucet controlled by two knobs that need constant fine tuning throughout the shower. The check-in and check-out process seemed to take forever, and I can't imagine what it would be like during peak season when they're likely slammed. It's not all bad though. I think it's nice that they use Malin+Goetz products in the bathroom. And the bed itself seemed the one new contemporary thing in the room, which made for a comfortable sleep. The breakfast selection was decent, and a complimentary welcome drink was a nice touch. Still, given the variety of competition and options in the neighbourhood, I wouldn't make it a top choice despite it being the closest walk to Greenbelt.

Had a couple of problems my first couple of stays. Then, I met the Hotel Manager, Darius, and it…read morehas been 5 stars ever since. Thank you very much Darius. Salamat Po!

I may be in the minority with my impressions of City Garden Grand Hotel, but this is not a hotel I…read morewould stay at again. Not that it doesn't have great things about it, it's the fact that it has glaring weaknesses. Let me talk about both the good things and the bad things about City Garden Grand Hotel. Good Things: location is good. Staff as friendly and helpful. Rooms are big. Bad Things: Elevators are ridiculously slow. You can watch paint dry and grass grow while waiting for the elevators which makes it painful for leaving and getting to the rooms, roof top pool and restaurant, and gym. Shower sucks, the shower head is terrible and at many times during the day there is no hot water. These two "bad things" as deal breakers for me. Taking cold showers and waiting 10 minutes for an elevator to come, I might as well go camping. I think a person who stays at this hotel won't die, but will be greatly inconvenience.

Beautiful hotel in Makati. The staff was very friendly and accommodating. They work very hard to…read moreensure guests are taken care of from the second you walk in the door. The room... Clean and spacious accommodates US and European plugs, USB and kind USB outlets as well. Bathroom complete with toothbrushes shampoos soap etc. two liters of glass bottled water. TV channel selection a little small but I get it. First time I ever watch MLB is Japanese! Pool etc... Large pool with two swim lanes for those who like to do that. Two tennis courts a decent size gym and an outdoor smoking area for those who smoke. The food... Lobby Lounge Service most times was excellent with a few gaps at times. Chicken Cesar was very good, decent amount-of chicken and just the right amount of dressing. The cheese burger was good as well. But if you have the time hit the sage grill for the Wagyu burger, much juicer and actually cheaper. Sage Bar... Nice interior and again super friendly and attentive staff. Wagyu burger with fries was very good. Cooked perfectly and was very juicy. A solid choice. I thought the burger was good but the pork belly was just as good. The apple marmalade was a great addition. Circles... Very large buffet that had all kinds of options. We usually went for breakfast but everything from eggs to sushi fish head and some regional dishes. Recommend to try some nee things as you can take a bite or two Really enjoyed this place while balancing work and exploring the area.

3.7 stars Stayed March 31 through April 17, 2026…read more We had a memorable stay at this beautiful place. The staff are very nice and the hostesses in the lobby super charming. The location is near nice shoping and dining destinations. Some negatives.. Overall the hotel restaurants are too expensive . Shangri-La, you already got me with the room rates so let up on the dining prices. I suggest skip the fancy seafood buffet. It was ridiculous how you need to order a tiny lobster one by one and wait something like a half hour for it to be cooked. If you are a drinker like I am, stay away from the lobby piano and bar area. Service was too slow, drinks aren't stiff enough and the prices are too high. The swimming pool is on a roof which sounds cool but the sun was blazing hot. Not enough shaded seats. For that matter not enough seats in general. Also the cement around the pool is extremely slippery when wet. I slipped and almost threw a hip out trying to regain my balance. Be careful.

Yummy Napoli pizza. My first bite into the pizza, I was really surprised how good it was. The…read moredough was light and the red sauce was very good, you know it's fresh quality tomato sauce, probably made in house. We also ordered the Frito Misto, it's good. The breading was seasoned just right. Our spaghetti and meatball was just okay. Although the flavor sauce of the saquce was good, it was quite salty for us. We let the manager know to let the kitchen know. They were gracious enough to offer to remake it . Service was good.

I travel to Manila frequently for work, and this was my first time staying at Shangri-La. It's…read moreclearly one of the older hotels in the area, and while the property has a long reputation, my experience was disappointing, especially as a business traveler. The room wasn't as clean as it should have been. The worst part was room service. They rolled the cart directly into my room, and it was visibly dirty and unsanitary. It honestly grossed me out enough that I didn't want to order room service again. This is something that should be basic and non-negotiable at a hotel of this level. I had also requested that the front desk note that I work U.S. hours, since sleep during the day is critical. That note was never added, and I was woken up abruptly while trying to rest. When traveling internationally for work, that kind of disruption makes a huge difference. The beds were not very comfortable, and soundproofing was poor. I could hear people talking, yelling, and children screaming at all hours, including late into the night. I was there during the holidays, which I understand is a busy time, but the lack of sound insulation made it difficult to sleep. The one highlight was the buffet. It's large, with a lot of variety, and the service there was excellent. The staff were attentive and professional, and it was easily the best part of the stay. Overall, this feels more like a resort hotel suited for vacations and families rather than business travel. I'll be going back to the Westin for future trips, even if I have to pay the difference myself. Unfortunately, I would not stay here again.

Very nice hotel. I have enjoyed my time here! Staff is very courteous and helpful. My room was…read morespacious and clean. I was in visiting for work, and needed to check in early and check out late, the process was so easy and I love that they can accommodate that for business travelers. If I find myself in Manila again, I would definitely stay here again.

I spent five nights at the Shangri-La Hotel last month, and it was a beautiful, opulent hotel,…read morewholly sequestered from the bustle and poverty of the city. Manila has such extreme, obvious inequality that the neighborhoods for wealthy locals and tourists are centered around gated communities and malls with metal detectors. The more protected and catered to and pampered I was, the worse I kind of felt on an existential level. That said, I can't complain about the amenities within the Fort. The Shangri-La was the consummate luxury hotel, decked out in white and gold and marble, with a great staff offering top-tier service at every turn. I had a lovely room on a high floor, with a comfortable king bed and lounge furniture, and a rarefied view of Manila. The bathroom was clean and pretty, and housekeeping was excellent. The air conditioning was a little aggressive, and I found the room super cold when I walked in, but I guess that's how they keep the humidity under control. When I turned down the AC, the whole room got kind of damp. I got a massage at the hotel spa and visited a few of the bars and restaurants, quality establishments across the board. I heard from friends that the gym was outstanding, but I wasn't curious enough to go exercise. There was no casino, apparently setting this hotel apart from the others in its tier. I had a cushy, frictionless stay at the Shangri-La, my every need abundantly met. I am, in fact, a coddled tourist who did not even pay for this trip, and for better or worse, the accommodations made me feel this in my bones. If you're looking for a grand, lavish hotel in Manila, it'd be hard to beat the Shangri-La.

Truly a wonderful experience and stay albeit for one night... Beautifully landscaped and the hotel…read moreis immaculate... The staff is very friendly and welcoming and want to be sure you have a great experience... Food was excellent and variety is great...

Incredibly friendly team across all functions from airport pickup, check-in, housekeeping through…read morerestaurant and spa staff. They truly embody hospitality. The hotel is fairly new and very central to shopping - next the new Greenbelt mall, attached older Landmark mall and easily accessible to the Glorietta mall complexes so there is no shortage of shopping or food options within a 5min walk. It is also attached to the Raffles hotel. I really enjoyed the breakfast here - lots of international options (Philippine, Japanese, Chinese, Western, etc). Pro-tip: they will happily bring any items not displayed if available (ie I got a daily plate of fresh mangoes!). Get spa services here - I got a 3hr Fairmont Special (scrub, facial and massage) for $150 USD - this is very expensive locally but a great deal vs US prices and honestly it was excellent! You can definitely go to the mall for half cost but this is a convenient option as well. Hotel also provides affordable transportation options - much more expensive than using Grab - but worth peace of mind if you're new to the area and worried about transportation.

I'm writing this review long after I visited this hotel, but from my memory, it remains one of the…read morebest places I've ever stayed. I had to go to Manila for work, and I needed to stay close to my work location. Although this was a little farther than I wanted it to be, I really liked the location, as it was near a lot of restaurants and things that I could walk to (and not have to worry about getting a car or dealing with the heat). The hotel is large and really well appointed. It had a fantastic pool with a lot of different alcoves for privacy and hot tubs. It had a great workout facility, but the room itself was very suite-like, and I felt like I could just move in and live at this place. It was so great. It had a really wonderful location next to shopping and restaurants, which made it great. I had a lot of variety really close to me, and it felt very safe. The staff was terrific and took very good care of me. If ever I were to find myself back in Manila, I would definitely look to stay at this hotel. Highly recommended.

Great hotel! Definitely lives up to the Grand Hyatt name. The property is beautiful, modern, and…read moreluxurious, with spacious rooms and excellent service. The location in BGC is also super convenient, with plenty of restaurants, shops, and things to do nearby. The Grand Kitchen was great too! We went there for both breakfast and dinner and really enjoyed the food and variety. Definitely a highlight of our stay. We had a wonderful stay and felt well taken care of throughout our visit. One of the best hotel experiences in Manila, and we would absolutely stay here again!