Negative reviews are something that I, like some people, tend to look for when evaluating businesses. This business only had 2 negative reviews, and after reading those reviews, my conclusion is that they are both not logically sound.
The first negative review has quite a few broad generalizations and conclusory allegations, which is against Yelp's Guidelines as stated below:
"Personal experience: Try to tell your own story without resorting to broad generalizations and conclusory allegations."
Accusing someone of "having issues," while subsequently describing a person as a "cross between a disgruntled DMV worker and a mangy alley cat," is highly unprofessional, largely based on fictitious and stereotypical thinking, disrespectful to both the person and state workers, and foreshadowing a serious lack of self-awareness and self-accountability, which makes me question the appropriateness of this person being in control of their emotions, actions, and a firearm. My experience with the Security Six team revealed nothing close to what this negative reviewer described. I was treated with dignity, respect, and skilled customer service the entire time I was there, which makes it appalling to see that someone had made such derogatory comments. I was never made to feel embarrassed or belittled for asking questions, and because of that, I was very comfortable learning from Security Six. My skills have improved significantly, which is largely due to being in this conducive learning environment. In addition, I respect Larry for not accepting this person's offer to provide an apology in order to remove their negative review.
In the only other one-star review, Frank M. makes absolutely no sense at all. I am part of the general public and I was able to attend the course. I have no idea what his train of thought is on this believed issue, but I can assure you that I was physically present in the course. Larry's response to this person's review was very professional and reveals the motive behind such a biased and inaccurate review. Frank M. is also violating Yelp's Guidelines, which is stated below:
"Accuracy: Make sure your review is factually correct. Feel free to air your opinions, but don't exaggerate or misrepresent your experience. "
In the three star review, I see many logical issues in that person's justification of taking away two stars. First, waiting for 15 minutes so that another person can find parking and check-in is very compassionate and understanding of other people's situations. I do not see how waiting a little bit so that someone else could join the group is a bad thing, unless if you're a very impatient person of course. This person mentions the only other two people in the course as witnesses, one of which she had an issue with waiting for, but her perceptions and explanations are largely subjective. For instance, she said that she was "visibly upset," that the instructor seemed too "showy," and that her witnesses "seemed really weird-ed [sic] out." These are highly subjective interpretations. What stood out to me was that she was offered a sincere apology and then she responded with additional criticisms about something being returned and that the demonstrations were not to her liking in the level of show. I have to disagree with this line of thinking. I am paying a trainer. I am paying to attend a course to learn. I want someone to show me everything they know. How is it reasonable to say to someone that they are too "showy" when I am paying that same person to show me how to do something?
The reason why I respond to these negative comments for this particular Security Six business is because I do not like seeing great businesses receiving biased and unsubstantiated reviews. Because I truly enjoyed my time with the Security Six team and because word of mouth is a very powerful marketing tool, I gladly spent my own time reading and addressing these reviews so that when someone else hears about this business in a negative light, they would see what I wrote and how it goes to show that every negative review needs to be taken with a grain of salt.
In the course, I learned stance, posture, grip, technique, safety, line of thinking, legality, and many more essential topics that are critical in given situations. As someone who has spent over 10 years in academia, I can tell you that my learning experience at Security Six was admirable and commendable. I would never hesitate to recommend such an expert and highly experienced professional team to anyone I know.
To Larry and the Security Six team, I would like to thank you for the knowledge that you brought to the table and I cannot thank you all enough for the level of hospitality and professionalism that you showed me and that I observed you showing to others. I will highly recommend your business to all of my networks. read more