Dear friends if you decide to rent a storage unit please go check it out first …read more . Customer service from "10 Federal self storage " in garner tried to get me to purchase this unit over the phone without seeing it first. They offered a great deal! I asked to go look at the unit first and the representative said sure I can come and there are people there to assist me. I get there and there is no one on site . Office door is locked ! . I call the number back and they say "oh we don't have staff at this unit, you have to call us by phone only and we will purchase the unit with you over the phone then you will have access to the unit of choice ( no option to see it first before purchasing!) you then have 24 hours to view the unit and cancel if you don't like it then wait 3-4 business days for a refund...what!! The only way to view the unit is to purchase it . This is madness. . I waisted gas and time driving to this place.

Absolutely the worst self storage I have ever rented. The unit is great, the location is great but…read morethis is a digital only facility. There is never a person to deal with directly. I have currently been standing in front of the gate for 24 minutes trying to get in. 17 minutes we're on the phone with a staff member who was really awesome and I'm no closer to getting inside the facility. The fact that I can't access what is inside of the storage unit is the reason for the one star rating. This facility gives you the option to text the word "open" 919-642-4646. Once you do that, i received an auto text that reads" your account must be past due" that's why your code doesn't work. My account is auto drafted and is paid in full and has always been. The telephone staff gave me a different code to try and that didn't work. Then she sent an override code so she could open the gate and that didn't work. I understand that these things happen, but this is the fifth time in four months that I've had this problem. Every time it leaves me without access to what I have in the storage unit. The fence and gate issue needs to be addressed immediately and their needs to be real customer service.

They have a long code nondescript to access, no key card or user identified... challenging. Units…read moredo not close well and are repleat with insects and rodents. They will shut you down if payment is not received... no contact... no call... just lock you out without notice (mine was a number change on an updated autopay credit card ... simple resolution with a phone call etc.). And they raised the rent by more than 10% within days of moving in. You do not want to do business with these people. Go elsewhere.

Rhonda is helpful. Locked in a van, a truck, storage unit and boxes. Storage was a 10x25 unit which…read morehad been cleaned and unfortunately not climate controlled, but at least it was an external unit. If you drive a bigger truck, over 20' you will want to back in as the turns around the storage units are short. Downfalls: direction of the storage unit doesn't allow airflow which makes non climate units extremely hot. You have to use a keypad to access both in and out. Out is pretty annoying. Mostly non climate units Limited external smaller units (similar to almost all storage places I have used) Small "drive ways" hard to use larger trucks Positives: Uhaul on site for truck rental, box purchase, furniture pads, etc. Single level - no stairs Secure access Clean units If you are okay with internal units you can get first month for $1 for 5x5 and 5x10. Units come with new locks

I had to move my classic car from NY down to NC. I was not able to be at the location when the car…read morearrived, but Cleveland Road Super Storage went above and beyond to help me out. The manager, Mark personally reached out to me multiple times to ask what he can do to help, told the entire facility what was going on and even offered to come in on off hours to personally move the car into storage safely so it wouldn't be stuck out on the street. Everyone in the facility has been helpful and kind. I would highly recommend this facility to anyone who needs storage. I don't write reviews very often, but I felt the need to write one for Cleveland Storage because hard work and going the extra mile to make life easier for people should be rewarded.

I was moving from AZ. to NC. and before doing so contacted the Mgr. who was Mark regarding storage…read moreand dropping off the Uhaul truck. From start to finish everything was perfect. I was driving across the states with a very sick husband and needed still to find a place to stay while looking for a home so needless to say having all my questions answered and having a storage unit all ready for me was one less thing on my mind. When I finally did get to meet Mark I had many questions that had nothing to do with the storage he was just the best on helping. What an asset he is to this company. Thank you Mark and Cleveland Road Super Storage Barb C

UPDATE: DO NOT RENT FROM THEM…read more They are back at it again. This company is horrible. DO NOT RENT FROM THEM. Since I have been with 10 Federal they have raised the rent 6 times in 3 years. They raised the rent again in April of 2024 and they just sent another increase yesterday. Ive gone from $96 per unit per month from when I started to now they want $177 per unit. The kicker is that they have the same units I have (10x20) listed for $133 per month on 2 different websites. So rather than lowering the rent for customers who have paid their rent on time for 3 years you want to raise the rent but give new customers a lower rent. Then they also do some so called TECH UPGRADES that I would never use (Read below) but charge me $3.99 additional monthly fee for these so called BS upgrades. I didn't move before when they increased the rent because it was inconvenient but I'm out of here before the end of the month. Please read this BS, its a storage unit that you go to maybe 3 - 4 times a year, why would I need any of this Pursuant to the terms of your Rental Agreement, we are providing you with 30 days advance notice regarding some exciting technological upgrades at our facility that are designed to enhance your storage experience: Text-Based Gate Access: Forget about memorizing codes! Just follow the easy instructions on our new gate banners for hassle-free entry. Text-Activated Lock Release: We provide all our customers with high-quality locks at no cost. Our locks let you unlock with a simple text. This feature is perfect for those times when you might forget your keys or code. Tenant Portal: We have developed a full-cycle tenant portal designed for 24/7 access to a range of self-service options. You can now manage most of your account needs conveniently online at https://facility.10federalstorage.com/, without needing any additional apps. QR Code Technology: For instant access to information and services, scan the QR codes located around the property, including at your unit, available 24/7. To support these and other additional technological developments, a nominal monthly technology fee of $3.99 per unit will be introduced starting September 1st, 2024. Other than the changes outlined above, all other terms of the original Rental Agreement remain unchanged. Original Post Worst company to deal with. I have 2 units with 10 Federal Self Storage who took over from StorageBliss. When they took over they raised rent $20 per unit back in Sept 2021. They are trying to raise the rent again 4 months later another $20 per unit saying they have a raise in operational costs. This facility is unmanned so what operational costs are there. You pay someone to clean the place? We are in the middle of a pandemic, people are not working and they are trying to price gouge their existing customers. Stay far away form this place, at this rate your rent will be doubled in no time.

From the owner: At 10 Federal Storage, we firmly believe everyone deserves exceptional self storage in Garner. We…read moreunderstand the significance of taking the utmost care of your belongings. That's why we provide a wide range of tailored amenities and services to ensure your peace of mind. Our storage units in Garner are convenient and highly secure, offering the ideal storage solution. 10 Federal Storage is committed to delivering spotless, move-in-ready units and unparalleled customer service as a locally owned and operated storage facility. We take pride in offering a seamless storage experience that surpasses your expectations. For assistance, call us during our Customer Support Hours: Monday-Friday: 8am-6pm, Saturday: 10am-4pm, Sunday: 10am-4pm, EST.

I had to store a bunch of boxed items for a while, and this facility was less than 10 minutes from…read moremy house. I ended up getting a 6' X 10' climate controlled space. The indoor part of the facility used to be a supermarket or department store, so it is quite large. The whole place is clean, well lit, and the air conditioning is better than I expected. Nicely cool in the summer, and comfortably warm in the winter. My unit was on the end, right near the curbside door, but I noticed looking down the aisles that they are very wide, if you wanted to access your unit while the tenant across did the same, there would be no problem. The roll-up door worked smoothly, and the built-in lock eliminates having to buy or supply a padlock. There are always plenty of flatbed carts available. Not 24 hour access, but you can get in 7:30 am to 10 pm every day, holidays included. Office staff very friendly and helpful, and the managers live onsite. Even when the office was closed, a few times when I went to my unit, I saw one of the managers, so they don't close up the office and disappear. Although I didn't have a need for it, I noticed they have plenty of room for outside storage (like vehicles & equipment) and again, it is clean and well organized. If I ever need storage again, I will definitely return here.

Beautiful facility and great management. The place is kept incredibly clean and the employees are…read moreincredibly responsive and helpful. Couldn't recommend more highly!

From the owner: Grand Opening December 15, 2025! Brand-new, state-of-the-art secure XL enclosed units for boats,…read moreRVs, contractor materials, and more. Gravel parking is also available. Full of amenities including 24/7 secure gate access, monitored around the clock by Watchdog Security Systems, and fully enclosed with commercial grade fencing.

Clean and tidy. In…read morea safe location. Great drop off point for my U-Haul experience. Counter person looked over the truck and checked me in fast. Office is tidy. Made me smile to see this place has a gift wrapping station set up for the holidays. If I had storage needs or more moving supplies, this would be the place I'd start at in this area.

I've rented trailers from this store twice and had a very good experience every time. Their staff…read moreis wonderful to deal with. Pickup and dropoff are designed to be quick and painless. Cost is very low, especially considering what you would pay a mover. Very happy customer here. Thanks!