We've been unable to really use this system since it's installation, because it goes off for no reason. When that happens, the city fire department or police show up. Then they give you a ticket for a false alarm. The first excuse my husband received months ago from the guy who installed it, who I believe is the owner, was "there may be dust in the air setting it off." He did not come to the house to investigate the problem, so he really had no idea what was causing it. Additionally, since our system is supposed to be pet-friendly, the motion sensors that supposedly don't detect dogs probably shouldn't be activated by dust particles. What an incredibly lame excuse. Fast forward to last week, when I was once again awoken by a smoke alarm going off for no reason. I tried to return a missed verification call to the monitoring service to tell them not to make a report to the authorities. I missed the initial call as I was running around looking for a nonexistent fire. The return number left on my voicemail sent me to a telemarketing company. That's not sketchy at all... As I ran around looking for an alternative working number, the Fire Department arrived. Excellent. When I called the installer, upset at the continuing problems & firemen in my driveway, he made the last excuse I could bear. This time, he said the alarm went off "likely because the house was settling." Unbelievable. We paid $800 for an alarm installation plus additional monitoring service charges, for a system that cannot be used, because it just randomly goes off with no cause if you ever turn it on. Over several months, Security One didn't fix the system or even send a representative to our home to examine the issue. On this last call, since I made it clear I was really fed up, the installer did finally offer to come out to check the problem (AFTER blaming it on the house settling, WTH), but it was too late. Should have been handled ages ago, before we alienated all city emergency services with a faulty system that perpetually cries wolf. We switched to Xfinity. $300 (versus $800 with Security One) install which included outdoor security cameras, which we did not get with Security One, accessible via our cell phones, and so far, it works perfectly. Amazingly, while it's turned on, the new system does not randomly emit distressing siren sounds while pointlessly contacting the authorities over nonexistent emergencies. Cancelled service through Security One, though we are out $800 plus monitoring charges for something that never worked. What does the installer care, the money is already in his pocket. Total waste of time and money, and thanks to them, I'm pretty sure our house is on the s***list with the local authorities. 2 stars instead of 1, because the monitoring company did dependably report all (false) notifications to the appropriate agencies. read more

OK so I am very apprehensive about even writing a review here of someone who knows my home address and every detail of my security system. Friendly guy named Chris something, had a lot of knowledge, seemed to be on the up and up. The system installed was the cheapest possible chinese crap on the market and yes, the monitoring is the lowest available in Atlanta. You will get exactly what you pay for here. Except of course, the $800 installation for $60 worth of useless plastic crap stuck to the wall in various places with double sided tape. The alarm had two motion sensors that were supposed to be OK with dogs under a certain weight which our dogs are. They, of course, continually went off every time they were activated so we haven't been able to use them since installed. The smoke alarms just go off on their own at random times and cause quite a stir. Usually around 3:00 AM. The control pad (with a design straight from the 80's - 1880's) always has some sort of error code on it and every time we try to activate it, it just starts doing whatever it wants and has to be turned off. Every time we call about these problems, the guy is nice but its always some problem with our house or the way we use it or whatever. Anything it takes to avoid any responsibility for the horribly low grade equipment used and not to have to come out and look at it or adjust it. Always my fault. This time, after explaining to Atlanta Fire one more time why our house isn't burning even though our alarm said it was, Id had enough of this crappy equipment and my wife called to raise hell. Voicemail, answering service, excuses, actually got into an argument on the phone with this guy. Im not interested in excuses, come out and visit the house and adjust this crap so it quits waking my family up at 3:00 AM with false alarms or just take it out and refund my $800 install fee (ridiculous in todays market). read more

Horrible customer service. Chris holds my programming code hostage so I cannot move it to another service provider. I do not wish to continue with their monitoring and I do not appreciate being bullied to staying with a company that treats their clients this way. read more

This is one of the most Childish, Unprofessional companies I have ever dealt with. Do not pay extra to cancel. DO NOT pay by auto pay. Chris is the owner, installer and person you speak with if you can get him. His customer service skills are Non Existent. I thought I might be the only negative review for this company. So glad to see that it wasn't just me. It takes too long for the monitoring service to call after the alarm goes off. Run, Run, Run and Do Not use this company unless you want real aggravation and Childish responses when asking questions. When you cancel, Don't send certified but you can still send your letter and see when it was delivered. read more

This company is complete garbage. We moved out the rental property 6 months ago and continue to get billed. We complied with their cancellation policy and have wrote 3 times. The first 2 were sent certified then Chris tells me they font accept certified letters for cancellation. The 3rd letter he say he never received which is a complete lie as he called me the day he received it and said I still had to pay for the other periods since the certified letters was not a proper way for cancellation. I paid the balance to get them out my hair and now I continue to receive bills from them. I'm filing a better business bureau report and have wrote the the Georgia Attorney General office. read more

I don't use Security One, but they call my office every single day claiming that I owe them money. I called them back and asked to be taken off their list becuase they have the wrong number. They told me that they can't do that. So, I have to deal with annoying pre-recorded phone calls from them every day. Sometimes multiple times a day. If they treat people who aren't their customer this badly, I can't image how they treat acutal customers. I'd avoid this company. read more

Good service, the tech man got me set up quickly and also went over the information with me. Recommending this company to some of my family & work. ~ Rhonda read more

I have read the other reviews and can pretty much say "ditto" to the same issues. Chris who is the owner is very unprofessional and makes sarcastic remarks every time we call with a service issue. I called tonight and he said the more I talked the more I was confusing him and that I was just trying to create an issue where there wasn't one. He went on to say that the issue I was having was all in my mind not in the system even though I was giving him specific information about how the system was malfunctioning. It's very hard to communicate with him. Chris told us once to go ahead and just get another alarm service because he was tired of us calling about the system. He has hung up on conversations several times while we're still speaking. He also said he didn't care about complaints because it was his company and he has been in business for many years and has plenty of other customers. We have had to upgrade the system due to the one they originally installed being outdated, however they didn't tell us this when they installed it. It costs us more money to have new control panels installed even though the equipment they installed is very outdated. I'm looking for another company to use regardless of the cost at this point. Security One is not worth it. You truly get what you pay for. read more

I am writing in my horrible experience with Security One Security System/Safe Home Security. I recently had to cancel my 3 year contract with them for several reasons. The first one being I was never noticed by the owner (the first one I initially spoke with to set up services for my home) or the technician who installed the system our home that there was a contract involved with their service prior to signing up. I only was notified after it was installed in our home and the contract was already signed. In addition, I was just notified yesterday by another representative that there is no service warranty with my current contract. I was never notified that I needed one neither was it discussed with my husband and myself at all. I only found out when I called back to verify if there was a technician charge for a technician coming to our home due to their lack of detail. We recently found out on our own that 2 doors in our home does not have any sensors at all. I called to have someone come out as soon as possible to look into the issue and correct as soon as possible because this is a huge whole in their security system. We are paying for a system where anyone can walk into our home and the alarms would not even sound. We have had a multitude of break ins in our area and they stated it would take a week for them to come out and even look at our system. They told me that there would be an $89/hr charge for the technician to come to the home and $198 to correct the issue. It is unfair to me as a paying customer to try and be charged services that they are not issue sure what the issue is or even entails. I have been transferred several time and on hold for extended periods of time and even after all of that my issue is still not resolved. The representatives have been extremely rude and disrespectful. I asked to be transferred to a Supervisor on multiple occasions and I have never spoken with one. I was even told by one representative, "I will not honor your request to speak with a supervisor. You will deal directly with me!" I had to search back to my very first email prior to signing up with the company and locate the owner's/president (Claudio Roy Hand) of the company email and telephone number. I called him on several occasions due to the urgent matter. His voicemail is always full and he is extremely hard to get a hold of. I finally was able to speak with him and his attitude is worse than the representatives. I attempted to explain my situation to him and he cut me short every single time I tried to speak and told me on several occasions that I was trying to pull a fast one on him! I feel completely disrespected and someone truly needs to look into this fraudulent company and their fraudulent and negligent practices. I finally paid my way out of the contract because I refuse to continue services with a company where my family life is in danger because they refuse to expedite services in which they were at fault for not installing all of the censors from the beginning, disrespecting me as a customer and family and having to deal with a company "owner" who basically calls me a liar to my face without even researching the issue. I had to pay my way out of a contract that I was not even aware of until after the fact which was $1534. Also, I was just informed that even though they have my money and received my official letter to cancel services it is STILL going to take 30 days to deactivate my system!!!! So basically, if someone were to break into my home and my alarm "sounded" the security company would not even contact me because my account is closed in their system!!!!! They took my money unfairly and I will never ever do business with this company or affiliate companies ever again. I should have known better not to associate with a company that was previously sued by ADT. read more