Sorry for this late review but I have to give a shoutout to my installer today CJ Wilson the guy…read moreliterally waited on me to get up to install my system and literally made me feel comfortable letting him in my home after I grilled him but he handle the pressure perfect very young guy didn't expect a guy his age with such great customer service and patience he answered all my concerns with true concern for my home. Now I never give my friends or family number out but today I sent him 3 referrals if you see this CJ keep up the good work. And I'm sorry for your lost Sincerely

Canceling Vivint was far more difficult than it should have been…read more A year ago, I was told I needed to pay off my equipment financing before I could cancel service. After paying off the equipment, I called to cancel and spent over an hour on the phone speaking with two different representatives. I was repeatedly placed on hold for 3-5 minutes while they returned with new offers to keep me from canceling, including discounted monitoring rates and replacement equipment through "loyalty points" that I had never heard of before despite being a customer for years. I was also charged an additional $35 for equipment-related costs that I was told were not included with my financing. Although my cancellation request was eventually approved, Vivint informed me that my account would not be processed for cancellation until 10 business days after notice was received. I was also told that monitoring charges would continue during the review/processing period. The representatives were polite, but the process felt focused on retention rather than providing a simple and transparent cancellation experience. Customers should not have to spend over an hour on the phone, endure multiple retention attempts, and wait additional business days just to end service.

I used Alamassee Protection to install a wired ring camera. Great service, responsiveness, and…read moreaffordability. Definitely recommend.

Very annoyed that we bring an issue with cameras he installed no longer working due to a…read morethunderstorm and he didn't use a sense of urgency to try to fix, replace, or even troubleshoot the issue. One camera before the storm kept missing up and was not fixed. This is why we don't use people on Thumbtack! Thank goodness I have a family member that is a cop and good with cameras that can try to assist and give us next steps on what to do regarding this situation. Smh. These cameras are supposedly life time warranty but we'll rather pay for better service and new cameras!! Disregard the green checked boxes around "Service requested", "Quality", and "Value" because I did not select those to be checked!!

Did a great job. Fast communication and arrived on time. Really nice guys…read more I would hire them again

Did a great job! Even cleaned up afterwards. Will definitely be using their services againread more

We have had the door to our deck extremely difficult to lock and unlock. I was the only one who…read morecould do it, and it required a lot of strength and lifting of the door knob just right. What an emergency problem that could be if there was a fire. I called Unlockit Locksmith. They couldn't have been more helpful, and came out the very next day. Our technician Eddie was super nice, professional, and had to make quite a few adjustments, but now our door locks and unlocks perfectly! Can't recommend this company enough! Will definitely use again.

Excellent service. Jose cut and programmed a spare key for my car. He was very efficient and detail…read moreoriented. I appreciated the extra effort he put in to make sure everything worked properly.

I received impeccable customer service and the technician was extremely professional…read more Thank you

I was an Ackerman customer for about 8 years until my account was sold to ADT without my knowledge…read more I have been using ADT for about 2 years. In early December 2025, I noticed Ackerman Security was back in business; I said okay, let me call them to re-established home security services with them. A home appointment was scheduled, and the woman sales rep for Ackerman came to my home. We talked and reviewed the work that were needed to convert my home security services from ADT to Ackerman. We discussed the amount and monthly payments for Ackerman Security services. To establish services, I was going to finance the equipment charges to a finance partner company for Ackerman. I gave the Ackerman rep my personal information (e.g. Social Security number, address, phone numbers, and other information to establish security services.) The Ackerman rep never follow up with me. When I called her, she gave me an excuse saying it is a technical issue, management is reviewing your information, or some off the wall excuse. I got tired of waiting, and I utilized ADT security. I paid more money with ADT; however, I have a peace of mind. If Ackerman Security didn't want my business, I wish the rep would have said something; and she didn't. Very sad business practice; and I am glad that I am not returning to Ackerman as a customer.

These very nice folks came out today and installed my new 65 inch TV. They were very easy to work…read morewith actually arrived exactly on time and did a wonderful job. They took very good care of my TV, and the surrounding areas as well. The wiring looks wonderful behind the TV. I couldn't be more happy. I highly recommend their services if you need a TV or a chandelier or anything that might need to be hung.

I'm so thankful I found Matthew and Kate's business website! They're amazing and a pleasure to have…read morein my home. I really appreciate the honest feedback and knowledge they offer to every project. They're very responsive and this is my second time utilizing their services. First time it was tempered glass wall art and this time curtain rods/curtains. I will definitely be contacting them again for other projects. Thank you both so much!

So I contacted cool geeks after we vetted a few other TV installation companies and we are so happy…read morewe went went Cool Geeks. Not only are they professional, but they work quickly. He left no mess, kept in contact with me prior to installation day, and kept my fiance and I laughing the entire time! The prices are very affordable and he explained all additional add-ons (like a new wall mount and a credit card surge charge) so there were no surprises. I highly recommend this company and can't wait to use them again when we move into our new home.

I had a connectivity issue, my smart tv, surround sound and receiver were not syncing for some…read morereason. It was at the point where I was using 3 different remotes to control everything. David is excellent! Arrived on time, diagnosed my connectivity issues and explained everything in layman's terms, not geek speak. Did not sell me extra equipment, used exactly what I had to fix my problem. Nothing short of professional outstanding service.

After buying our first home, my wife and I decided to purchase an alarm system with monitoring…read moreservice to help protect our investment and our children. We had never used a security system before and knew little about how the systems or the service worked. Lew dropped by for a free consultation, surveyed the property, recommended a course of action, and scheduled an installation for the following week. Lew dealt patiently with us for we misplaced the key to the house on the installation day, and he happily fit us into his schedule the next day. Installation was quick, clean and informative: he explained components and features, offered different options, and uninstalled and disposed of random components of earlier systems spread throughout the house. And most importantly, at nine o'clock one night, when I called him after clumsily and accidentally fouling up the master code and a clutch of other settings too due to my inexperience with the system, he picked right up and walked me through the process of sorting out the whole mess, and taught me how to avoid making that mistake again. His generous customer service took a huge weight off my shoulders, and we couldn't have been more pleased. One other thing: Like T-Mobile, Atlanta Home Alarm offers their services without contracts. Everything is month to month--and their rates seem much cheaper than bigger companies'.

How do you find a reliable, affordable home alarm provider when you are new to Atlanta and know…read morehardly anyone? I got lucky with my online search and called Atlanta Home Alarm Systems to check out the system installed in the home we just bought. The existing system was stickered by one of the 3-letter acronym outfits and I knew from trying to deal with them when my I moved my parents to an assisted living center I wanted nothing to do with them. Atlanta Home Alarm Systems came over within 24 hours, converted the system to their monitoring service and I couldn't be more pleased with their service, reliability and value. AND they offer pay as you go, monthly payments, no contract! I still can't believe it. Since then their very capable techs have replaced sensors when they went kafitz!, moved all the sensors when we had our windows replaced, relocated the cellular service connection to the attic when the under stairs wiring closet couldn't keep a connection... All good. I couldn't be more pleased.