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    SecurCare Self Storage

    5.0 (1 review)
    Closed 6:00 am - 10:00 pm

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    5 months ago

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    Emily B.

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    Smart Move

    Smart Move

    (26 reviews)

    Whenever possible, I believe it's best to support your local businesses. In this case, we did. We…read morehired Smart Move to relocate my mother from Raleigh to Wilson. Not only did these young men show up on time, but they handled the move with ease. I really liked the way the two guys worked together as a team to negotiate the best way to move the many boxes and furnishings that my mother had... and to add to it, they didn't take all day to get her from one place to another, and to place and setup in her new apt like reassembling her bed. If we had it to do all over again, I would make the same choice.

    If I could give zero stars, I would…read more Smart Move completely mishandled my move from start to finish. They showed up with the wrong size truck, which meant I was forced to move two car loads and two additional truckloads myself because their truck couldn't fit everything. That alone is unacceptable and completely unprofessional. To make matters worse, they showed up with TWO moving blankets. For an entire third-floor apartment move. It was shocking. How do you send a moving crew out that unprepared? Ryan and Steven, the actual movers, were nice and tried their best but they said they never send just two guys to do a third floor move. I was quoted for 2 1/2 hours, and somehow the job dragged out to 5 1/2 hours, leaving me with a bill that was nearly $700 MORE than what I was quoted and budgeted for. No clear explanation. No accountability. This was a third-floor apartment, and the person I booked with failed to write that down, so they only sent two movers. Completely unprepared for the amount of work involved. My family and friends worked harder than the actual moving crew did. We were carrying items and making extra trips while they moved at an unbelievably slow pace. It honestly felt like we were paying them while doing the majority of the work ourselves. When we reached out to the owner hoping for a fair resolution, he was not helpful at all. It took three days just to get a response, and their "solution" was to credit us for ONE hour of work. After all of that. So now I'm left with an extremely high bill that I never agreed to and never expected, for a move that was mismanaged from the very beginning. This was hands down the worst moving experience I have ever had, and I will never recommend this company to anyone. If you value your time, money, or sanity -- DO NOT USE SMART MOVE.

    SecurCare Self Storage

    SecurCare Self Storage

    (1 review)

    The security gate was out of service for several months. That was frustrating since the main reason…read moreI chose this location was the fact that it had a security gate and cameras. But my main complaint is that my building had ROACHES and the staff was very non-chalant in handling the issue. After seeing roaches three days in a row, I easily found the culprit. The door to the unit 3 doors down from me had HUNDREDS of adult and baby roaches on it! I immediately reported it and the property manager (younger white guy with a ponytail) simply said he'd have the exterminator spray more thoroughly in that building next time (not until the following week!). Then offered to bomb my unit if I could meet the guy there. That was fine but that was on a Thursday or Friday and I started thinking about how quickly roaches multiply...so my husband went over and sprayed the whole building that weekend instead of waiting around for the staff to call me. After a week, I was still seeing roaches. I went back to the office and tried to show them a video of just how many roaches there were surrounding that unit but they were not interested in looking at it and basically blew me off. I will admit the staff was always polite but just did not show any urgency or concern in eliminating the roaches. I was a Social Worker for over 10 years so I've seen my share of roaches. But I'm storing my business inventory in my unit and having roaches is just not acceptable! After 3 weeks of still seeing roaches, I decided to move out. It's been almost 2 months since I moved my inventory. I've bombed my new unit twice after finding roaches in my inventory. I'm so disgusted! This situation should have been handled with a lot more urgency and concern. I wasn't offered any compensation or discount for the inconvenience. Actually, due to the timing of the weekends, I didn't put my notice in right at the end of my month because I assumed they would just pro-rate my month. They refused so i had to pay for another full month at that roach motel! I would never recommend this place to anyone.

    From the owner: Rent a unit that meets your needs today! Store your belongings with confidence at SecurCare in…read moreWilson, NC. Located near Kamper's Lodge Campground, we provide small, medium, and large units and drive up access, climate-controlled storage, and vehicle storage. Serving residents and businesses throughout Wilson Woods. Visit our office today to reserve your unit. Managed by National Storage Affiliates.

    SecurCare Self Storage - selfstorage - Updated May 2026

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