I apologize in advance to those reading this review as it is going to be quite long. I have never left a review on Yelp before but after our experience with ABC Moving and Storage, I thought it was necessary.
My fiance and I were moving for a new job and ABC Moving was one of the moving companies that our new employer recommended/had a contract with. Our issues with them started early on in the process.
When they called to obtain info and give us an estimate, they told me that they were already going to have a truck in our city so they could give us a good discount if we could change our moving date. It was a good discount as their estimate was lower than the other company's so we juggled some things around and agreed to that new date. A couple days prior to our move, however, we got a call saying their previous job had been cancelled and that we needed to change our move in date again. We did so hoping we would still get some kind of discount for being flexible, etc.
After they moved our stuff (and I must say that although every other aspect of dealing with this company was horrific, the movers themselves were great), they emailed me with a new estimate that was 30% more than the original one. I inquired if we could still get a discount and they told us they'd work on it. At this point, we're getting skeptical but still hoping it'd work out in the end.
After we stored our belongings with them for ~1 month, we were ready to move. At this point, a few things from the original estimate had changed on our end. Our belongings weighed in a couple thousand pounds lower than what was on the estimate and we ended up moving to an apartment 40 miles closer to the moving company. We thought this would lower the cost in the end but once we received the bill, we noticed that the amount had gone up again and was now almost double the original estimate.
To summarize, after moving a few thousand pounds fewer than the original estimate and moving a shorter distance, the final invoice was double the amount of the original estimate. Additionally, we're fairly confident they never planned on having a truck in our city in the first place and they just lied to get our business. We have moved before and know that dealing with moving companies can be a nightmare but dealing with ABC moving and storage when above and beyond any nightmare we could have imagined. During my free time for the foreseeable future, I will be doing everything possible to help others in our situation avoid choosing this company. read more
