Customer service is a joke do not do anything with them go to the property…read more Hats off and big Kudos to Rachelle property Mgr on 913 Illinois Street Customer service triedto charge me a extra 22 dollars Rachell made it simple Thanks Rachelle appreciate but DO NOT CALL THAT 800 Number Nobody tries help just strictly you have to DO THIS no exceptions BA The rep who did not speak English argued and over talked me literally I requested nicely to speak with her supervisor she refused 12 times finally she came back saying the property Mgr had arrived So Again Rachelle Thank you and she did nit charge me for a lock that I already had The Devil And Publuc Storage 800 customer service is Joke and liar But Rachelle saved the day

My truck reservation wasn't honored and I had to pay $125 extra for a temporary rental. Staff…read moreseemed reluctant to help, so I booked storage online instead. When I closed my unit early, there was no thanks--just a flat "your account will be closed." Cold service; U-Haul really needs better systems and customer care.

Trudy provided excellent customer service. She patiently answered all my questions and provided me…read morewith the best storage solution at a reasonable price. Thank you !!

I used the facility until just recently and had a good experience. Mike, the property manager was…read morealways a big help, if I had any issue, he was able to help on a moments notice. This is my second time using the facility and it was always clean when I was visiting. Bianca

Love the staff there extremely friendly. Love the fact that I can access my storage 24/7. The…read morestorage unit is clean and easy to access. Been with them for a few months and they haven't increased the charge. Unlike some other places. All in all several months later and I'm happy.

If I could give U Store and Donald a ten star review I would. He was amazing to work with and…read morebailed us out when we were moving by being super flexible and he charged us literally half what most of the other storage places wanted to charge. Thanks Donald!!!

I had my items there for almost 2 years due to downsizing. They went up in price and they don't…read morerespond to calls or emails in a timely manner. I had an outside unit for the door is hard to open and it doesn't open all the way because it's a rolled door. When you load and unload you have to duck. Never had any rodent problems but the inconvenience of the door and them not answering emails or calls was frustrating. They emailed us about the rent going up without any warning. Also that there would no longer be a light outside each door. Good luck with seeing someone's the desk. I can count on one hand how many times someone had been in the office. You also have to buy your own lock and they charge for a monthly "protection" plan. You also have to give 3 month notice to vacate. I sent a letter and called, no response.

Was a Painless experience. The got is taken care of very quickly and was exactly the space we…read moreneeded. will be using again if i need storage

Kelcey N. was great when it came to assisting us in finding a storage space that was able to…read moreaccommodate our needs. He was also able to work with us in getting a good rate that allowed us to not break the bank to keep our items safe!

They are buying up bee facilities like crazy, but they don't care about you. Their responsibilities…read moredon't exist, nothing is their fault, and they have too many customers to care. They literally told me this. They care more about a new customer than they do someone that has been there for years. The gate has been broken and sitting up 3 seperate times in the last 3 months. Avoid this company.

Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!

Look elsewhere! I called to request a storage unit and spoke with the manager Bailey who held a…read moreunit for me and told me to come the next day and that they opened at 9. My husband showed up with 2 truckloads of our things at 10:20 and no one was there and it was obvious they were still closed from the night before. Customer service via the call center is a joke. We both were calling and despite talking to 4-5 people no one could help us and no one called us back as requested. My husband was able to use the kiosk to get a key and pay despite it restarting several times only to find out the gate code it provided didn't work. Finally after 11 someone showed up and let my husband in and he was able to unload the trucks into our unit. The following Monday we followed up to voice our frustration and let them know we weren't sure we were going to stay a few months as we intended. Long story short rather than an apology we were kicked out and told our stuff needed to be out the next day. We had to load up our things and find another storage location. Global Self Storage has terrible customer service and at the end of the day they might just kick you out if they don't like what you have to say. Not worth it!

Great facility. Very clean, well maintained, good security. We've used this storage facility twice…read morein the last 3 years. We went back the second time because the management is very friendly and easy to work with. Great prices, wide variety of sizes on the storage units and overall great experience. Highly recommended.

Secure lot, consistent price for the 7+ years that I've been there. No issues with theft the…read moreentire time I've been a customer. Always friendly when I call them on the phone. I had one concern about low hanging branches a couple years ago, and soon after they were all trimmed.

I have been renting from then for a couple years now. They are always friendly when I stop to make…read moremy payment. Never had any issues with the storage units or with getting into the facility.