Look elsewhere! I called to request a storage unit and spoke with the manager Bailey who held a…read moreunit for me and told me to come the next day and that they opened at 9. My husband showed up with 2 truckloads of our things at 10:20 and no one was there and it was obvious they were still closed from the night before. Customer service via the call center is a joke. We both were calling and despite talking to 4-5 people no one could help us and no one called us back as requested. My husband was able to use the kiosk to get a key and pay despite it restarting several times only to find out the gate code it provided didn't work. Finally after 11 someone showed up and let my husband in and he was able to unload the trucks into our unit. The following Monday we followed up to voice our frustration and let them know we weren't sure we were going to stay a few months as we intended. Long story short rather than an apology we were kicked out and told our stuff needed to be out the next day. We had to load up our things and find another storage location. Global Self Storage has terrible customer service and at the end of the day they might just kick you out if they don't like what you have to say. Not worth it!

Great facility. Very clean, well maintained, good security. We've used this storage facility twice…read morein the last 3 years. We went back the second time because the management is very friendly and easy to work with. Great prices, wide variety of sizes on the storage units and overall great experience. Highly recommended.

I have had my stuff in storage here for just about a year and a half and they have raised my rent…read moretwice by a total of nearly $50 per month. They have me by the balls and they know it. Very displeased with this. I've now learned that I need to find out ahead of time if I'm going to get progressively raped by a storage company. Find out ahead of time how much a storage facility is going to raise your rent before you rent.

Keith and Linda are very nice folks to deal with. Next time I need extra storage space I will…read morecontact them.

They increased my rental 67% after 4 months saying that my "promotional price" ended, but the…read morerental agreement doesn't talk about a promo price, how long the period is supposed to be, or what the price increase would be. Then, after I contacted support, they emailed my transcript, email address, and phone number to some random other ex-customer who thankfully let me know and said the same thing happened to him. I'm switching to Public Storage down the road for half of my new price.

I have been renting a storage unit at Extra Space on E. 56th for almost 3 years now! I have enjoyed…read moremy experience thus far and the Customer Service has been great! Ethan the property manager is always very Courteous, friendly and helpful. I hv always felt comfortable and safe when I go to access my unit and the property is always clean. I'm glad that I chose extra space on 56th street, it has helped me in organizing my life.

They advertise being safe and secure due to 24 hour surveillance when in reality they only have one…read morecamera at the entrance and exit. Someone cut my lock off my unit there and stole my valuables. The owner told me to turn it in to my homeowners, but I had sold my house (which is why I had my items in their huge unit), so, NO homeowners insurance. He did not offer to do anything else. This person OWNS Cohron's manufactured homes, which takes up a huge area off of Pendleton Pike and probably is a millionaire. So, I feel he should have been responsible for the safekeeping of my property. That's what I paid him for all those months. VERY disappointing...

Got a storage unit all in a day. Thankfully for the convenience provided. The process was super…read moreeasy. The customer service was great. Definitely recommend!

Ty and the other folks with Extra Space have been great to work with. Very accommodating. We have a…read morelot of units and they always make things easy as we add more. The place is clean and easy to access and move throughout.

Would leave zero stars if possible - Canceled on us less than 24 hours before the move after…read moresecuring the movers several weeks ago. They left two college girls without movers and without a storage unit and were less than helpful with advice. Other than offering for them to move out a day later, but the girls lease was already up, and they had already turned all their stuff in. You can't just stay an extra day in an apartment for free, and it's Memorial Day weekend and it's not like they could go extend their lease. Didnt even offer to help in trying to find other movers or another storage unit. We are not from the area and this was just a really disappointing experience. we offered to help them load the truck ourselves and begged them to still move them because the lease was up and the girls HAD to move out. I am speechless at the lack of professionalism, and instead of offering guidance or another moving company number, they got upset and raised their voice at us instead like we were at fault. I understand things come up, but you could at least be a decent business person and try to offer solutions, especially for people who are out of town.

We called late Saturday evening to haul away some old furniture. They were able to get us on the…read moreschedule for the next day! The haulers were prompt, polite, and professional. Thank you so much, your services are much appreciated!