5 stars for Karina our onsite host! We just celebrated our child's birthday a couple weeks ago and it was absolutely amazing. Thanks to Karina! She was so warm, and so welcoming, and so absolutely attentive to us.
The owners were great and very hospitable as well. Given that we spent over $1000 it was definitely a time well spent!
Here's the downside, and it has nothing to do with the location, the amenities, or the facility. Unfortunately, during the logistical planning of my child's birthday, it went at first seemingly smooth. I was working with *Nick*, as much as it is disheartening for me to be transparent, I'm going to have to be because the way that I was treated by Nick in the latter process of planning my child's birthday was absolutely atrocious! in the beginning, Nick was very helpful and was actually very pleasant and sold me on the idea of having the birthday party at sector 19 however, there was a miscommunication was under the impression that we could bring outside food He confirmed that I could bring small appetizers like chips. However, five days before the scheduled date of the birthday party, I called to confirm the headcount and mentioned that we would be bringing light appetizers on top of the catering that we already ordered. to make a very long story short, Nick was extremely abrasive to me, I actually got hung up on which he claimed was because the phone died. He raised his voice and was speaking extremely aggressive to me, and on top of that, was speaking over me. I am an executive at a pharmaceutical company, and I would never dare speak to any of my colleagues, vendors, or anyone for that matter. he offered no type of solution kept consistently telling me that I was wrong and he was right, even basically offered to cancel the birthday party. After I told him how devastated I was that we couldn't bring the small appetizers rather than being solution. Nick was quick to tell me he had no problem, canceling my daughter's birthday and returning the deposit, how are you going to tell me that when we have at least 50 people coming? He was so rude and so defensive and kept on insisting that he was right and that he never miscommunicated anything to me. I kept telling him over and over to the point where I was crying that he was being extremely rude, and he was being extremely loud and yelling at me. It got so bad that I had to call my daughter's father to remedy the situation because I couldn't speak to him anymore. I was actually utilizing my daughter's birthday as a way to do a site survey of the location to possibly bring more revenue by hosting employee building activities at sector 19, which now I will never do. There is no way that I'm going to have any of my administrative assistance or colleagues for that matter try to schedule a teambuilding event with someone like Nick moderating the logistics. I would like to conclude that Nick incorrectly gave me the wrong phone number for the owner, so I couldn't call the owner before the date of the birthday party which I found coincidentally, ironic. Either way the party went without a hitch thanks to the owners and Karina. I found it amusing that Nick did not bother addressing me or my daughter's father. In fact, he must've known it was me when I arrived because he made sure to stay clear. I will say that I recommend this place for anyone's future events, but do not work with Nick!!!!!! read more