WOW! I have been taking our vehicles here for years, have spent thousands of dollars without one…read morecomplaint. Today I brought my parents car in for tire rotation, wiper blade changes and oil change. The last time (not Schierl) someone put the blades on wrong, and the one would only go halfway on the windshield. My parents can no longer drive, so the few miles they put on is minimal to doctor appts from time to time. It showed they needed an oil change, more because the time, not mileage. Of course, I called Schierl and made a "I'll wait appt." Because the blade was such a nuisance, prior to me bringing in the keys, I wanted to check. Now the driver's side does not work, there was no mention when I paid the bill. Loud knocking sound is now happening. I went back in and they said it was on the work order that it was not working, I was not called to advise, or I would have immediately said, it should be. I cannot say if they did or did not switch out the arm or not, I do not want to accuse as I didnt see what thety did. I can honestly say I do not recall seeing the bright pink numbers on the arm prior, but as I said it isn't my car, but I have taken it in for service and have never paid for an arm replacement. All repair work was done at the Ford dealer. Regardless of what happened...I was saying "it worked before it went in the shop. I even checked when I stopped to show where the blade was stopping." I would have said " I guess it now needs to be fixed." Instead, the mechanic rudely said, "I feel you are trying to pull the wool over our eye's" Maybe that would be something he would do, but we would NEVER do such a thing. My advice, DO NOT just assume they will do the job right, show them the issue and that it is working. All I had was the pollen that was on the windshield to show where the old wiper stopped. I will going forward be taking our business elsewhere and so will the rest of our family.

Brought my 2021 Honda for an oil change. Picked up the car and drove less than a mile from the…read more shop and the front driver's tire came off jetting into oncoming traffic. The service technician never tightened the lug nuts !!!! Very terrifying experience. Extremely ticked off. that this occurred likely creating a future of problems and headaches when there was never an issue with the car

My cars check eninge light came on shortly after my most recent service from Team Matthews. I…read morenoticed a lot of new faces in the shop and had my suspicions but i trusted them when I shouldn't have. I will never bring my car here again with what they cost me. I had to take my car to a different shop for an actual repair.

These guys are always accommodating and helpful. They do all the tire work on my BMW and Mercedes,…read moreand do it well.

I called late in the afternoon to see if I could get a patch put on my tire. I had a long commute…read morefor work and didn't want to worry about a flat. Even though they close at 5:30, Johnny very kindly agreed to take care of my car if I could get there by 4:30. A few minutes later, my tire was patched for just a couple bucks. I really appreciate these guys for helping me out, when they could've very fairly asked me to schedule something earlier. It's a pleasure doing business with great people who care! Thank you!

The guys at Auto Select are kind, fair, and quick! They are awesome at fitting me in when life…read morehappens and they stand by their work. I've been going here for years and will be a loyal customer for years to come!

I've always had really good service here and they do a good job of telling me when I don't need to…read moredo extra services. The few times that I have try to DIY it with my family, I've regretted it because it ended up costing me more in the long run due to lower quality skills that carried consequences. Lesson learned? Sometimes it's worth it to pay a little bit extra for a professional to handle it.

Really came through for us,when the problem with our vehicle turned out to be more complicated that…read moreexpected. They were ablevto get things back to normal in a reasonable time, and went above and beyond as far as customer service.

He has been a great guy to deal with, and the service has been outstanding. I would highly…read morerecommend this place. I was broke down and they helped me from the time they showed up. I'm very grateful for Kent and his guys!

Hangs around university to prey on next victim to tow at UWSP!!! If you remotely make a mistake…read moreand park in a spot you shouldn't, Kent's tows your vehicle and makes college students pay a minimum of $320 to get their vehicle back. This is cash only on the spot. This is double the price at UW-Madison. Kent's is Predatory, illegal, has shady practices. Charges $320, CASH only. No report to local law enforcement. Preys on college students and makes them pay cash knowing full well this is impossible for most of them. Kent's does not want record of their illegal charges.

took my car in to get my battery checked, they were specifically told NOT to try to replace it,…read morewhat do they do? take it apart so they can replace it. when told to put it back together they just left the battery cover sitting on top of my engine, seriously thought i could trust them with one small task, but no, they just had to go in and mess with things.

My mind is blown. I purchased a set of tires here (before Walmart took their extreme anti-Second…read moreAmendment stance). You can't set up appointments for tire rotations but if you come in without an appointment they don't have time to do it. Why offer free rotations with tire purchases if you can't follow through? Worst customer service I have ever received. Buy your tires elsewhere, and do your shopping elsewhere. Walmart couldn't care less about you.

Before you read this, you should know that I don't like going to get my oil changed - it's kind of…read morelike going to the dentist. I generally put it off as long as possible. Jose and crew at this location have completely changed that for me - and raised the bar for all others. Jose and his team were amazing. I called this AM about making an appointment and Jose was great from the start. Explained that you never need an appointment, just come on in! When I drove up to the garage door, Jose quickly greeted me and we walked into the office area - he pointed out the restroom, the water in the fridge, coffee maker. His crew drove my car inside and got busy on things. After getting mileage, etc from my car, he explained what he recommended and the benefits and gave me an estimate on the cost. We agreed on the synthetic oil (that's what I use) and tire rotation (I was overdue). His team got to work and they were done in no time at all. He assured me that they checked the filters, the fluids, vacuumed the car, and checked brakes, wipers - and I'm sure I'm forgetting stuff. Anyway, it was a thorough check and I felt great knowing there was attention to detail. Even better than all the actual work on the car was my customer experience. I have never ever been to any kind of oil change place - even car dealers - that was this clean. CLEAN. CLEAN. CLEAN. Plus, free wifi, a charging station for mobile phones, a work area (I had my laptop), comfy chairs, CLEAN bathroom. It almost felt part 'cafe' and there was a big window where you could see what was happening with the cars. I felt like I took my car to a spa or something. Jose and crew were friendly, knowledgable, patient (I had questions), and professional. I highly recommend this Jiffy Lube and Jose and the team!

The last time I went for a basic oil change, it took them an hour and 10 minutes to get me out the…read moredoor. They also did not deactivate the "service needed" that beeps when service is needed. I thought, well, maybe it was a tough day so I went back again. Again, oil change and I requested a tire rotation. I knew that I had an important meeting that I needed to be at so I asked when I pulled up, "how long for a tire rotation and oil change". I was told I would be in and out in 25 minutes. It took an hour and 5 minutes this time. I was late for my meeting. They also did not deactivate the service needed button again. I will NEVER go back. Horrible service.

Great group of knowledgeable technicians. Slightly pricer than my previous shop but worth the trust…read moretheyve earned.

They figured out I need ball joints and back tires on my car, which they fixed fast making my car…read moresafe again. They may help a car in many ways. Other places did not notice I needed this kind of help. I got a discount and car ride to my home and back and cheery expert workers. They can use a computer to diagnose a car engine if needed. They figured out my engine issues. Now I feel safe in my car. Thanks for your awesome help! God bless!

I recently got my car fixed at D&D and was very impressed. My car ran like it did when I first…read morebought it. Everyone at D&D was friendly and helpful. I knew when I went to these guys that they were not trying to rip me off like other places. D&D had great service that was fast and convenient. I will be going to D&D for all my future car repairs.