This all started back in September of 2021. My car overheated as I was pulling into work, so I took…read moreit to the closest mechanic, Gray's Service, to avoid causing further damage. They quoted me around $1,200 to replace the water pump, and I agreed. While the work was being done, they called and said that since the timing chain was already off, they recommended replacing it as well--for an additional $1,200. I did not have that kind of money. I was upset and called my dad, who went to the shop himself and told them to put the timing chain back as it was. When the job was finished, I was told my bill was $2,000, which was not what I had been quoted. I had to walk back to work to get the Post-it note where I had written down the original quote. After that, they honored the $1,200 price. Fast forward to December 2025, and my car began losing coolant rapidly. I took it to my regular mechanic, who confirmed that the issue was again the water pump. He suggested I call Gray's Service to see if the repair was under warranty. When I called, I was told they would need to inspect it, and if it was the water pump, it would be covered under warranty. I specifically asked when the water pump had been installed, and I was told September 2021. I was scheduled to bring the car in the next day. They confirmed it was the water pump--but then told me it was not covered under warranty because it had been four years. On top of that, they strongly pushed replacing the timing chain and quoted me $4,700 total. This directly contradicted what I had been told on the phone the day before. I declined the work. My mechanic quoted me $3,000 and advised me not to deal with Gray's Service again. I went in one last time hoping they would do the right thing based on what I had been told--but the outcome was exactly what I expected. My advice: go anywhere else. This is a horrible way to run a business. I gave them a first chance, I gave them a second chance, and I would never give them a third. Extremely disappointed.

I've been going to Grays for years and ALWAYS have had amazing service, they don't try to screw you…read moreover and are super honest with you about your vehicle unlike other places do, they treat you like family and the services requested are always top notch ! I will ALWAYS go to Grays for my repairs.

Found a good deal on cargurus and drove nearly 2 hours after a couple text message exchanges…read more Worked with Ryan and was able to get a deal done. I liked that they were a smaller dealership and did not feel the pressure I have from larger dealerships. I would recommend them if you are looking for a low pressure deal. Also the interest rate was significantly lower than anticipated which helped the deal even more. I also understand with Internet pricing what you see is pretty much what you're going to pay. After looking and researching for quite a few months I feel we got the best deal possible with Clark and Ryan. Thanks guys!

Our vehicles looked brand new! We took both a car and an older truck in to be detailed, they did…read morean amazing job. The staff was friendly and courteous, they didn't try to push a more expensive package on the car, telling me it wasn't needed. I appreciated their honesty. Extremely happy with the results.

I've been going to Matthews for years now and I've never once had an issue they are always nice…read morewhen I come in even if I have a list of things to be done they always are eager to do it and go above and beyond, I'd say they are pricey but with inflation these past couple years they are still very affordable for how bad everything else has gone up, including other shops, Matthews has done multiple sets of tires for me mounting and balancing, installing and alignments plus just additional stuff the don't have to do but they will, ive gone to Matthew's for years and I will continue to go for many more whenever I need something

Overcharged. Left things broken that were supposed to be fixed. Nothing like when their father…read moreowned tbe place. No longer trustworthy.

Spent $30,000 on a vehicle Returned the dealer plates they…read moreforgot to take off the vehicle and drove over an hour away to return them on my time and gas money and I called and asked if they forgot to give me a coupon for an oil change and the pretty much told me to pound sand Thanks Ryan

I purchased a truck this past Saturday from them. I had a lot of hours logged between driving from…read moretown to town to different dealerships and all the time invested into research online. I worked with a sales rep named Austin Lamb. He was extremely knowledgeable and knew the ins and outs of the truck I bought. I definitely have no complaints about price as pricing is difficult with vehicles. Different dealerships have different amounts of money wrapped up in seemingly the same vehicle, mostly when we're talking used vehicles. Looking at the numbers of all my interests, I saved about $6500 dollars compared to other places. I'm not saying anyone would have this same savings, but that was my experience. I almost paid 2.7K more the day before for the same truck but with a 5 1/2 foot bed compared to 6 1/2 bed I ultimately purchased and really wanted. I can't think of anything that went slightly off to give them less than a 5 star rating for my first experience at this dealership.

My 2015 Chevy Silverado 1500 LTZ had a issue with the back window shattering due to a heating…read moreelement malfunction,my truck was out of Warranty and over on mileage, but the service team went out of their way and found a way to stand behind this issue and they replaced it with no cost to me. I was so impressed and thankful that I felt compelled to write this review and tell everyone what a great dealership this really is. In this day and age when you can't get anyone to stand behind their products it's nice to know that these folks still do! Way to go Nueville motors !! Jeff Von Gunten Iola Wi.

Walked in and was not greeted for 4 minutes- two different people looked up from their desk and no…read moreacknowledgement. Sales person TJ didn't know any details on the car we looked at. He would research it while on a test drive. Came back to discuss. Felt we weren't welcomed. Like we were an inconvenience. Even when we left, he didn't ask for name/number.

"Absolute lifesavers! Got a nail in my tire this morning and called around--every big tire chain…read moretold me 1-2 day wait. These guys said 'Come in this afternoon, we'll take care of it.' I was in and out in 15 minutes. Super friendly, no up-selling, just honest work. Spotless waiting area with free coffee flowing all day. If you want same-day service from people who actually seem happy to help, this is the place. Can't recommend them enough!" BTW they are a full service auto repair shop and do excellent work

It's exhausting taking your vehicle in and being taken advantage of because you either don't know…read morethe right questions to ask or you simply don't know much about your vehicle to begin with. I never have to worry about that at Sternot Auto Repair. Their communication with customers is top tier as is their ability to fix problems. I can always rely on them and I feel safe and secure in my decision when going there. They've gone so far as to draw out the issue for me so I have a visual and can fully understand what is going on. I sincerely recommend taking your vehicles here!

My car was having issues with a loss of lug nuts while driving on I 39. Shortly after I pulled to…read morethe shoulder an associate of Tee-Roy's stopped, stating he had seen my wheel wobbling when he passed and came back to see if I was ok. After checking out the wheel, Tee-Roy's was called, the first tow truck came thinking maybe an easy fix, but the end result was a flat bed tow back home from mile marker 129 to Cottage Grove. The driver even delivered me to my door after dropping off my car. All the care, consideration, and attention given to me and my car was the best I have ever received. It's too bad they are so far from where I live.

Had flat tire after business hours on a Friday, vehicle was on rollback 20 min after I called…read more Walmart refused to change tire for ridiculous reasoning so he even changed it for me the next day. All for reasonable price. Highly recommend.

I agree with previous posters completely. Kyle and Tom are awesome mechanics. I don't know there…read moreis anything they can't do within reason. They are reliable, honest and provide very fair prices and explain in detail the repairs needed and give U options to fit your budget. They are just good hearted decent people, the whole family! I would say that in 65 years, well probably 49 years driving this was the best car repair experience to date. Tom-Lin and Son did a pre sale inspection on a private owner car I was looking to purchase. Kyle got the car on the rack and showed me the areas that needed repairs. He got the repairs done asap in between other work understanding my son's car had broken beyond repair and he needed a car so he could get to work. Side job..... Richard, Kyle's son,Tom's grandson, sold me 2 really nice painted rocks for 5 bucks a total value also. Thanks Richard I'll keep your art work in the glove box for good luck! I could not more highly recommend them. Loyal patron for life.

Kyle is an awesome mechanic. He's honest, reliable & fair on cost of repair. We've used him for…read moreoil changes, brakes, alternator problems and a couple more issues & couldn't be happier with results.