Good place to shop, customer service is always above and beyond!!! If you need help don't bother…read moregoing looking all you have to do is say it and someone will show up!!!

The staff are very helpful and knowledgeable and I appreciate the wide variety of available items…read morein stock.

The younger guy in the store was extremely helpful renting our Uhaul. The 2 older guys were…read moreextremely rude demanding me to move my vehicle. The guy with short shorts threatened my friend and has zero customer service skills.

I love this place! It is much smaller than the big box competitors but I never have trouble finding…read morethe things I need and it is less confusing. The equipment rentals are very reasonably priced. The staff is always helpful. Recommend s you shop this locally owned store before going to KC to a chain store.

I went into the store yesterday to find some antibiotics for my chickens as well as to get some…read morehigh protein feed. The staff was very attentive and helped me to find exactly what I was looking for while also having my 4-year-old in tow. I even forgot a few items and went back another time and they were incredibly helpful.

It's pretty well stocked on the inside. I mean it's not Lowes or The Home Depot but if you're just…read morerunning in for a few items and don't want to deal with that craziness than this might be the place for you. In order to get into this place you will have to know where it is because it's off the beaten path. By off the beaten path I mean like located in a desolate parking lot overgrown with weeds and surrounded by dead businesses and chain link fencing. It's a thoroughly depressing location but one which a talent scout looking for locations to film The Walking Dead would just go nuts over. How they have this business located here, and stay in business it beyond me as there were only two other customer who were there the entire time we were in the store.

No longer a customer after over 25 years of shopping there through good and bad management. Do not…read morerent equipment from them, they will charge you for service and repairs due to previous rentals and claim you abused the equipment. I rented a Toro Dingo recently, used it three hours to grade dirt then moved four rocks, all under 300 lbs., well under the max lifting capacity of the Dingo and it started leaking hydraulic fluid all over my driveway and yard. I was told I may be responsible for the repairs, when they picked it up and that they would let me know. They let me know only by charging my credit card an additional $450. When I questioned them about it, one of the teenagers working there showed me a large piece of plastic that had been jammed into the undercarriage by a previous rental. It looked to be a piece of above ground swimming pool that was probably crushed into a dumpster with the machine. I work in commercial construction and use this type of equipment all of the time, there is no way anything I did would have caused this failure. The particular model of Dingo they rent is known on equipment forums for leaking, something I found out after the rental. My wife and I will no longer shop there in the future. We probably made purchases on average once or twice a week the last 25 years. No more. We will drive to KC, Liberty, Gladstone or St. Joe from now on, no matter what and support competing businesses. The $450 I was charged for repairs is going to buy a lot of great marketing. My wife is a local business owner since 2000 and I work around Smithville and the entire KC metro area. We will be sharing our experience with anyone local and beyond. Over the last six or seven years, we have made a point to shop there since the local alderman approved a TIF, granting a significant tax advantage to another competitive hardware store. Prior to the passage of the TIF, we opposed its approval because all local businesses should be subject to the same rules and the aldermen want to play favorites. If you need to rent equipment, go through United, Sunbelt or Home Depot, better service and they won't make you pay for previous abuse or damage.

Nice folks, very helpful. Got everything I needed in one trip…read more They even have a discount card program.

I have brought my 4 little ones to shop here twice now. It is my big kids' favorite store! Very…read moreclean, well-organized and beautifully stocked. Found everything we needed and more. Service was above-and-beyond and felt "small town friendly." We are grateful for Running Horse Ranch and Home!

Just read the other review's, they are spot on with this experience of attempting to shop there. It…read moreis a fair store yet the family attitudes run most patrons off. Additionally "NEXTDOOR" is flooded with similar stories of their experience.

Great place to go for what you need been going there all my adult life and even in the past getting…read moresmall engine repair done perfectly. Mike and Company will see to it that you are were taken care of. I really often Miss my old friend Steve from back in the day.....

Do you own a home in Leavenworth KS? Do you believe in community? Well, Gronis is the epitome of…read morelocal hardware service, selection, and down home value. I needed a toilet flapper cause ours crapped out (not being punny). Called down to the store and boom they had replacements in stock. Less than $10 later, my wife and kid think I am a turlette wizard. (And that plumber service call would have been 1/2 hour + parts.) Thanks, Gronis Team for always being there.

Great small town hardware store. They have just about anything you will need. They also have a…read morerental service for various pieces of equipment. If you have questions they are happy to help you or point you in the right direction.

I ordered a 1400 Murphy med and was missing one key part. I am not able to get goo kneeler to…read morearrange to have the missing part sent to me. My options are to return and get a new one. The problem is that there are 4 large boxes that have been opened and sorted. This took 2 hours . It is almost have way out together. Another 2 hours. Then spent 1 .5 hours on the phone trying to get the part. The manufacturer misnamed the part and sent me two #1's and no # 2. The one that was marked as #2 was really a 1. I don't want to spend 4-5 more hours putting this together. I just want the replacement part or Home Depot to comp me to have their team put it together. No luck with either . .

A great location with easy access makes this particular Home Depot a cut above the rest…read more Seriously, have you seen the Ace Hardware down the block? It's pretty ishy. Inside they had the air filters I needed which was great as they are not a frequently used size and I often have trouble finding them. Checkout was a breeze and the people working there were helpful and pleasant.

Waters Hardware in Oskaloosa, Ks was very helpful in filling an order that i was wanting that they…read moredidn't have in stock. I would recommend this store for your hardware needs. If they don't have it they will definitely try and order it in for you! Great staff !!!