I had a deeply disappointing and unethical experience with Perkins Motor Plex in Mayfield,…read moreKentucky. My son and I had been in communication with them for almost a week regarding a vehicle they had listed for sale. After confirming the transaction details with my salesman, Logan Stout, I completed and submitted loan documents to start the purchase process. This morning, Logan called to inform me that another customer had expressed interest in the same vehicle. Despite my son and I actively working with them to secure the vehicle and being well into the purchase process, they allowed the other customer to buy it instead. This was not only a shocking breach of trust but also a glaring display of unethical business practices. My son and I had invested considerable time, effort, and resources into securing this vehicle under the assumption that our deal would be honored. Instead, they prioritized another customer, completely disregarding the commitment they had already made to us. This lack of integrity and respect for their customers is unacceptable and speaks volumes about their approach to doing business. I would strongly advise anyone considering purchasing a vehicle from Perkins Motor Plex to proceed with extreme caution, as their actions demonstrate they value profit over professionalism, honesty, or customer loyalty.

We bought a 2018 Honda Accord for our son. Within 3 months of buying it, we had to buy a new head…read moregasket which cost over $3,000. Then around 6-7 months after this costly repair, we had to replace the belt drive transmission which cost us $6000. So within our first year of owning the car, it cost us an additional $9000 . I contacted Perkins and all he would say is " I am so sorry." Well, I honestly doubt this. I believe they knew we were sold a lemon. We will never buy from Perkins again. We had bought 3 cars from them in the past, and we have learned our lesson.

Bad customer service! Contacted them about a vehicle filled out credit applicatio. Got a message…read moreabout down payment, answered that and never heard anything back! I've tried several times to get in touch several times but still nothing. I even talked to a sales manager at the dealership. Still nothing! Now they have sold the car I was interested in! Very unprofessiona!

My truck has been at this dealership (Mayfield, KY) since June 8, 2023. Today is September 18, 2023…read moreand they still have it. I took my truck to them because it was losing coolant. They looked at it and stated that they changed out the coolant reservoir and that they test drove it and no leaks. I drove it home and it had already lost coolant. Took it back and then they said I needed a new head gasket. They changed the head gasket and stated that they drove it and all is good. Again, I arrive to pick it up and I have a check engine light on and a glow plug light illuminated. They keep it and try to repair that issue. I get a call again saying they changed the glow plug and that my truck is ready. I pick it up and break down on the side of the road 1.2 miles away from the dealership. There was diesel fuel everywhere. I wait on a tow truck on the side of the road for about an hour and a half. It gets towed to the dealership and I have to wait for them to diagnose it again. They state that I need a new fuel line. After replacing the fuel line I get a call that it's ready. I go pick it up and break down again, about 2 miles away. Again it has to be towed back to the dealership. They state that I need a fuel injection pump. This is all from my initial issue of losing coolant. During this process my truck had damage on it from lowering the cab onto the bed. They did send it to the body shop to be repaired. Communication is lacking. The majority of time I have to reach out to find out the status of my vehicle. A part was to arrive a certain day and that day would go by and I would reach out to get an update and the part wouldn't have arrived but no call or text from the service adviser. I asked if my vehicle was ready one day, and it was but wasn't contacted by the service adviser. The service adviser tells me about her work load. This is the last thing a customer wants to hear when they haven't had their vehicles in months. There is a lot of improvement needed at this dealership. Communication being at the top of the list. Hope this helps potential customers make an informative decision when having vehicle issues.

I have used purchase ford for years when it comes to car buying and car services. The staff are…read morecourteous and always willing to explain what your vehicle needs. When it comes to car buying I have never felt forced or pressured into a buy. Four vehicle purchases and countless great experiences with the service department keep me coming back.

From the owner: When you're searching for a trusted car dealership nearby that prides itself on providing an…read moreexceptional customer experience for everyone who walks through the doors, turn to Purchase Ford. Our Ford dealership in Mayfield is ready to help you with all your car-buying or -servicing needs, so visit us soon to get the attention you deserve.

Husband went to purchase a new truck and test drove 2. Was interested in 1 to buy and sales men…read moresaid he would check into the addition he wanted on the truck. No follow up , never got back. My Husband did his own research and found the exact truck he wanted elsewhere. Purchase lost out on a sale by a lazy salesmen.

We had car trouble while in Kentucky for the Feast of Tabernacles, with my 85 yr old mother. The…read morepower steering went out on my niece's car. The closest Ford dealership to Calvert City, Kentucky was in Benton. We took the car there and they were booked until Friday, the technician there told us that the power steering was gone. He also told us that if we were driving and the steering went out again, to just pull off of the interstate turn the car off to let it reset. Please keep in mind that we were 499 miles from home. The manager at LEON RILEY FORD in Benton, Kentucky would not even check the battery. He said that they didn't have time. The next closest Ford dealership was in Paducah which was 21 miles away, the next closest one was 24 miles away. Paducah didn't have any openings, so we called Purchase Ford. Purchase Ford told us that they try to take in consideration that people are from out of town, and work them in. While waiting the manager came, asked us how we were doing, and what part of South Carolina we were from. He said he loved the Charleston area, and would love to live there. The people were really nice, and put us before other people that had appointments. After being there only 10 minutes Cindy Lassiter the service advisor, came in to give us an update. The update was VERY promising, the battery charge was low. Cindy came back in, and said that it was not the power steering, that it was the battery!! My mother's response was " Thank you Jesus"!! Thank you Purchase Ford and Cindy for being so nice and helping us. You gave us some much needed peace of mind. We experienced some good southern hospitality while at Purchase Ford, thank you again!