This correspondence is in regards to the commendable and exceptional service I have received from the staff at Coad Toyota in Paducah Kentucky. Since December of 2023 the following team members Josiah, Dan, Daylen, Elijah, Salina, Trenton, Ashley, Zach, Lonnie and Dennis have always exhibited a genuine and sincere desire to make my experience at Coad Toyota a positive one. The team members have never once given me the impression that they were just going through the motions because it was their job. I have always been impressed with level of professionalism and pride that the team takes to make sure the needs of the customer are always meet. I am Thankful and Appreciative for at all they have done. The team has earned my utmost respect and I look forward to doing business with this dealership for many years to come. read more

I bought 2 cars at this dealership. The first one was a 23 Corolla and now a pre owned Rav4, CPO gold. I noticed the steering wheel was crooked to the left even before I bought the car but they brushed it off. I finally took it to an alignment shop to get it checked and it was off, got it done but my steering wheel is still crooked. I dont what to do since the dealer says the car is fine. Im not sure I will be purchasing another vehicle from this dealer. Maybe if its a brand new one but definitely not a pre owned one. read more

I only drive Toyota I use to get oil changes at Valvoline but found this place cheaper with Toyota genuine oil!! 89.99 oil change 39.99 air filter in cabin Tire rotation is 29.99 12.95 petty charge for changing filter One apple free Rice krispy treat free Coffee free Mint free The place isn't cheap but I know they stand by there products and the work is done the way it is suppose to be. The shop is nice and clean I ate an apple drank coffee and also ate a rice Krispy treat. Zach Dixon greeted me at the door by my name I guess he looked at schedule but either way he took the time to look I like to be treated like a person so thank you!! He made contact with me 1/2 way thru service and ask about air filter. I was on the road in 45 minutes !! They changed my in cabin air filter for 12.95 labor I guess which is a petty charge in my opinion. But I'll be back for the quality of work . I would recommend read more

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Used vehicle purchased on 12/26/25 & have 3 issues ON SAME DAY drive home: engine, tire, and electronic. *Jason Miller informed me that they won't cover the repairs* I had been searching for the "right" Expedition for my family of 7 and came across several options. I chose the one at Coad Toyota based on the listed vehicle description, transparency of John (sales rep), and reputation of the dealership. This was to be a Merry Christmas present for our family! I flew down from Minneapolis and had a walk through of the vehicle. There were no issues with the vehicle, that I could see. I fully understand that a used vehicle is sold as-is, and based on the dealership reputation, I trusted the vehicle to be in perfect working condition based on their "Why buy at Coad" promise. I paid cash and drove back to Minneapolis. After leaving the dealership with my Expedition, I noticed 3 issues ON THAT SAME DAY: the brand new installed tires were the incorrect size, the engine began making a weird rattle and ticking noise (video attached), and the rear seat video screens were not working. Having come across these issues on the same day as purchased, I let my salesmen know and trusted all would be resolved. John took note of the issues and promised to work towards a resolution. The sales manager, Nicholas, confirmed that the wrong tires were installed (245 width instead of 285 width) and sent a check to cover the cost of replacement tires (Great!). Next up was the engine issue that literally started THE SAME DAY that I purchased the vehicle. I sent the video, paid to have a local Minneapolis Ford dealer inspect, and sent the findings (VCT Cam Phaser needs to be replaced). Nicholas reached back out after I sent the invoice and said that since the vehicle was sold as-is, the dealership will not cover any part of the repairs. Since the issues happened THE SAME DAY of purchase and the dealer's great reputation, I was surprised at the quick denial. This is a very serious engine issue. If left unrepaired, the engine will have a catastrophic failure and need to be replaced. On Coad's own dealership website, it answers the question of "Why buy at Coad". It states that all customers can enjoy peace of mind because ALL of THEIR USED VEHICLES have PASSED their Lifetime Warranty certification program. Obviously I trusted that my vehicle went through the same rigorous certification. Since the engine issue happened the SAME DAY, I expected that the dealership would stand behind their reputation and work towards a satisfactory resolution by doing the right thing. The final concern, the video screens not working, seemed trivial compared against the engine and tires, so I haven't even brought that up. I assumed that the oem factory installed rear seat entertainment system was working. I believed that that would have been another item that fell under their rigorous vehicle certification program. I have purchased several vehicles out of state from reputable dealers and have always had positive experiences. Unfortunately Jason Miller, General Manager, just let me know that it is just bad luck. They will not assist with this repair and will not escalate to their ownership. Don't believe their "Why buy from Coad" promise. *Response to Jason's reply... correct, at the dealership the vehicle did not make any noise nor did I notice the tires were the wrong size nor that the video screen screens weren't blinking on and off because I didn't sit in the backseat. That still doesn't take away the fact that the vehicle literally had engine problems on the SAME DAY that I drove back home from your dealership. For you to tell me that it's just bad luck, just speaks volumes to your integrity. I might as well purchased off Facebook Marketplace as that's the response I would expect from there. read more

Absolutely disgusting everything smells of weed and employees look like there drunk and or high would not buy my car and or car shop here would give a 0 star but can't read more

Had a great experience with Coad. Our new 4Runner TRD Off-Road came in earlier than expected, and they had the upgraded parts installed in less than 2 days, car ready to go. Ask for BZ, he was absolutely straight up and amazing to deal with. Couldn't have asked for an easier or more pleasant experience. read more

I bought a new 2022 RAV4. A great SUV. Sales team always good to work with. It was ordered for a while, but we got progress reports read more

recently had the most pleasant purchasing experience at Coad Toyota, thanks to Maria! I bought a grand Highlander amidst these crazy current market conditions but Maria made the entire process simple and transparent. One thing that truly stood out was the pricing transparency. In a time when prices can be uncertain, Maria ensured that I had a clear understanding of the costs involved. It was refreshing to work with someone who prioritizes honesty and openness. Despite the challenges posed by the current market, Maria went above and beyond to make sure I had a smooth buying experience. From start to finish, she guided me through the process and made it all hassle-free. Her professionalism and attention to detail were truly exceptional. I highly recommend Maria and Coad Toyota to anyone looking for a new vehicle. Their dedication to customer satisfaction shines through, even during challenging times. Thank you, Maria, for your outstanding service and making my grand Highlander purchase such a positive experience! #CoadToyota #OutstandingService #TransparentPricing #SmoothProcess read more

Nicholas McDowell went above and beyond for me. I originally just reached out to get an idea of what was available and to understand the warranties better. I was not hassled. I was never made to feel pressured. Nick was patient and answered every question I had. He listened and did not once try to put me in a vehicle I did not want and/or could not afford. The whole process was stress free and we will be repeat customers! read more

Coad Toyota - Car Dealers Near Me - Paducah, Kentucky

#coadtoyotapaducah,ky I took my 2012 Toyota Tundra into Coad Toyota in Paducah, Ky on September 4th to get valve cover gaskets changed on left side of engine and spark plugs replaced because I had a miss fire on cylinder 6. Was also scheduled to get transmission flush. I was told 1.4 hours for valve cover change and 45 minutes for transmission flush. Appointment was scheduled for 11:45am I arrived at 10:45. After technician got started I got a phone call from Dalen saying the other side needs changed as well. Telling me it would be another 1.5 hours and 180.00 dollars. I gave him the ok to go ahead and fix. So after waiting 6 hours for a 4 hour job. Dalen came and said technician didn't recommend changing transmission fluid. But I have been carrying my truck to this dealership for the last seven to eight years for oil change. It was put in my notes to have transmission flush done. So after seven hours of waiting and being after five o'clock and lights being turned out they brought my truck around for me to leave my truck was running Worse than when I brought it in. After a 45 minute confrontation with Dan the service manager. He said there wasn't nothing he could do because the technician had left and he couldn't give me any kind of vehicle to send me home in. I stopped at 2 different auto part stores and they both said I miss fire on cylinder 8. I got home to find cylinder 8 had not been plugged in an was trapped behind coil and vacuum hose not hooked along with many other things that pictures will show. They sent wrecker to pick up my truck on September 5th. They hooked up all lose parts and truck still wasn't running correctly. Said I needed 2 new coils which wasn't bad before I went in. They wouldn't cover cost or even split cost with me. I contacted Toyota Corporations and filed report. Didn't get any help. So I gave the go ahead and fix. Another 572.00 on top of the 515.00 I had already spent. Dan the service manager called me on September 20th bragging how great the truck was running. So I went to pick it up on September 21. I looked over engine to make sure everything was put back together. Get in truck cranked it and let it run for a few minutes and check engine light came back on. Needless to say I was HOT. Went back in dealership Zachary the service guy was no help. Trentin stepped in and helped me out. He managed to get me a loaner. Dan emailed me on September 24th wasn't man enough to call and let me know what was going on. Wanted to charge me another 1382.76 for 6 more coils and still wouldn't guarantee it would fix the problem. So I talked to JJ Coad the owner hoping to get some help. She called back saying technician told her valve cover gasket was put in up side down before and none of this was there fault. JJ Coad asked when I could return her truck I told September 30th. She said no the F*** I'm not I'm going to bring her F*** truck back today. She said I have dealt with people like for 30 F*** years. Several other F*** bombs. And was going to report her truck stolen if I didn't return by 530pm on September 27th. And I don't never need to come back to her F*** dealership. NEVER USE COAD TOYOTA PADUCAH, KY FOR ANYTHING. read more

Coad Toyota Paducah is THE place to purchase your vehicle! I just purchased a 2024 Grand Highlander. My 4th vehicle from this dealership. I'm a picky consumer...I know what I want, do my research and I ask all the questions. The entire staff is patient, knowledgeable, and always willing to go the extra mile to help with your purchase. BZ Duwe has sold us the last 2 trucks we have purchased. This guy knows Toyotas. And he'll work hard to find exactly what you want. We'll definitely be back when we purchase our next truck! read more

I had a super smooth and positive experience purchasing my BMW X5 at Coad on Monday. I am sooo excited and proud not only of my vehicle but of the respect and kindness Maria in sales showed me. Everyone there was super sweet and it didn't take several hours or cause me any stress, that's a first! you guys are wonderful!! read more

Coad Toyota - 2014 BMW X5 35i - Car Dealers Near Me - Paducah, Kentucky

Every time I go here I have the greatest experience! Couldn't ask for a better place to go with my Toyota Camry.

BZ completely blew us away. I checked their website for used cars, clicked a few I was interested in, and gave my email and number. Within minutes, I had personalized videos texted to my phone from BZ. He had gone out in the rain to show me a thorough walkthrough of the vehicles we were interested in. We ended up purchasing a very nice used car. We will remember them in the future. read more

So my husband and I have been looking for a new vehicle, after several luxury cars, we were skeptical about a lot of brands. We are happy to say that Friday we purchased a new 2020 Toyota Camry! David Lucas, who was our sales professional at Coad Toyota was just fantastic. My husband and I were treated terrific from start to finish, and have had several follow up calls and emails since then. We are highly impressed with the customer service and know this was the best possible choice we could have made. We love our new car, and our new favorite dealership. If you want a positive experience head to Coad Toyota of Paducah, and ask for David. We are happy to be new members of the Toyota Family! read more

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We just traded our 2012 Ford Expedition in for a 2015 Jeep Cherokee thanks to Dave Lucas at Coad. He knew we had previously had a bad experience with a vehicle from them and he was very invested on helping us and preventing another issue. So far we have had our new vehicle for 2 weeks and couldn't be happier! I will always go to Coad Toyota of Paducah first when looking for another vehicle! read more

What a great experience we had at Coad Toyota, I was kind of hesitant going to a dealership since I retired from 40 years of working at Ford Dealerships and was aware of some of the tactics of dealership dealings. I was looking for a new car for my wife and found a 2020 Hyundai Santa Fe Limited on cargurus.com that was at Coad Toyota. I set a time to meet Vic Dana to show me the car and was very pleased at the professionalism as well as the respect I got from the entire staff. Vic made us very comfortable and we got a great deal on a very nice car.. My wife is happy therefore I'm happy!! I just want to thank the staff for a positive experience! read more

Coad Toyota - Car Dealers Near Me - Paducah, Kentucky

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Excellent service. I couldn't have asked for a better truck buying experience, I will shop here again!

Fantastic experience with BZ at Coad Toyota of Paducah! He made the purchase of our "new to us" vechicle so easy. Looking forward to doing business with Coad Toyota for any future vehicle purchases. read more

Maria Moore is great! She was super helpful with our new car. She was great at pointing out the car's features when we did a test drive. She was also great at explaining all the gadgets when we picked up the car. She was super easy to work with and not pushy. She also was very good at explaining everything and answering any questions. If you're in the market for a Toyota we recommend you see Maria. read more

I had a wonderful experience with Maria at Coad Toyota. Maria and the team were warm and welcoming, they were efficient and made the process of buying my new car really easy and stress free! Would definitely recommend! read more

Very Happy with my New car and the service I was provided by the entire team at Coad. My sales person BZ was especially helpful and knew exactly what I needed. Everything I wanted. Best dealership in town. read more

Had a great experience there. We are very picky where we buy our cars. We don't want to deal with the usual sales BS and didn't get it there. We drove in from St Louis to buy a car we were interested in. They knew we were on a tight schedule due to bad weather back home. The entire process including test drive took maybe 45 mins to hour. Our salesman John Williams was very helpful during the entire process. I would definitely recommend them and go back to get another car from them. read more

Purchased a 4Runner SR5 Premium with Maria Moore and could not be happier with the entire process from initial contact to final delivery. Maria is an excellent communicator and stays on top of things. The agreed on price was very fair, especially given the current inventory shortages, and the customer service was impeccable without any hard sales. I would highly recommend Maria Moore (and Jonathan in Finance) at Coad Toyota for anyone looking for a great car buying experience. read more

I recently worked with BZ Duwe to purchase a new truck and my experience was top notch. He told me exactly what to expect and kept me informed every step of the way... perfect communication. The day I picked up the truck, he and Craig Hughes both took their time, talked me through every piece of the financing and warranties, then gave me a full once over of the technology in the truck. I left feeling excited and confident in my new purchase, and what more could you ask for when making a large investment! BZ and Craig will be our family's go to guys for all things vehicle related. Thank you for a great experience! read more

We were victims of hurricane Harvey and lost both of our vehicles down here in Dickinson, Texas, (right outside of Houston). We were looking for a particular year, color, and model of a Ford Flex since we loved the Flex we lost. I looked online daily, (hesitant to buy any cars down here since most car lots flooded), & came across our Flex there at Mike Smith Toyota in Paducah, KY. I contacted Mike Smith and spoke to David Lucas who told me the Flex was a recent trade in. Dave was awesome with giving me every single detail I asked for, even going out to the lot checking for certain things I was looking for, taking pics of the car inside and out, (even under!), and texting them to me. I felt the listed price on the car was a pretty good deal and appreciated that Mike Smith even discounted more due to our circumstances. Dave went above and beyond in trying to get everything our credit union was needing so they could finance the car. He even called the Ford dealership (since it was a recent trade in), to request for the title to be sent ASAP since our credit union would not agree to finance until they were guaranteed the title by a certain deadline. Dave even test drove the Flex for me to make sure all was good, (hope I didn't get you in trouble Dave for having you drive a Ford while on Toyota's clock...Lol!!). I scheduled for a transport company to pick up our Flex to bring it down to us and Dave was there and in communication with me throughout the whole process & checked on me often while the car was in transit. I really enjoyed dealing with Dave and felt like we bonded over this whole experience. He even promised me & my family a pork chop sandwich at Patti's, and a ride for us on his boat if we ever decide to make up to Paducah, Kentucky :). And although we didn't buy a Toyota from Mike Smith, I would DEFINITELY recommend doing ANY type of car buying business with them. My husband and I look forward to meeting the team at Mike Smith one day and that pork chop sandwich. Thanks for being a vessel in helping us rebuild our lives down here in Dickinson, Texas- you guys rock!!!!!! read more

Coad Toyota - Car Dealers Near Me - Paducah, Kentucky

I recently purchased a 2022 RAV4 Hybrid XLE Premium from Coad Toyota Paducah and I love this vehicle! Nick McDowell was great to work with! He ensured the entire process from selection of options through delivery and actual purchase were efficient and accurate. I was treated with respect and kindness throughout the process. I've purchased cars outside of my hometown for years in search of better pricing and financing but Coad could not be beat! We fully anticipate our next vehicle purchase to be through Coad Toyota Paducah! read more

WORST customer service in town, perhaps in KY. They leave you waiting for hours and hours and have snotty employees, particularly the girl at the payment desk. Do NOT bark at me, I am your customer. I did nothing to antagonize the girl but speak the truth about their service. PRICES are outrageous, they do a "free" 40 point evaluation and tell you that you need repairs that you do not need! Had this happen three times! AVOID this place at all cost -unless you want to spend your day in their waiting room and pay twice what you should and get repairs that you don't actually need. read more

I'm very grateful for the friendly and helpful staff at the service department at Mike Smith Toyota. We are visiting from Maryland due to a death in the family and had a problem with our new RAV4 we had just bought in July. Although they were completely booked for the week, they were able to work me in at the end of the day and took care of the problem. They were kind and helpful during a very stressful time, and I wouldn't hesitate to use them again if the need arose. Many thanks to Mike Smith Toyota! read more

John Williams and Rogan Taylor were incredibly helpful and friendly when I was searching for, and eventually bought a 2021 RAV4!

I had a great experience at Coad Toyota Paducah. I was interested in a used Rav4 and my salesman, Vic, was very professional and polite. Not one time did I ever feel pressured through the whole car buying process. They worked to get me the lowest APR & I was happy with the outcome. Craig was also a pleasure to work with when it came time to do the paperwork. I'm extremely pleased with my Rav4 and would definitely recommend Coad Toyota Paducah. read more

We brought a 2021 Tacoma from the dealership in Paducah. I was a bit apprehensive because it's been quite a while since I bought a new car and wasn't looking forward to the haggling and back and forth. Dave Lucas was the sales guy who stepped up when I came through the door. Very easy to work with! They didn't really have any trucks on the lot (high demand) but he was quick to find one that could be transported over. Negotiating was a breeze and got to an acceptable price quickly. Dealership and service seems top notch! read more

I bought used car from there . Then I found it out car has gasket leaks. All the time overheat. Then didn't take car back. I ended up buying an other car from different dealer and paying double car payments.. I don't recommend them. Very bad experience :( read more

For about two years now, I have indeed been "trusting Mike Smith Toyota" with the service of my vehicle. Every maintenance and need outside of two have been performed at your dealership and those two were only because I was out of town and had no other way to bring it into their service department at those times. I had always felt like I was treated fairly, even if they are more expensive, and appreciated and they let me bring my little dog in too. I have friends who work there! I have never felt taken advantage of or let down, and I never felt like my vehicle was anything but safe. That changed today. I brought my 2015 SR5 in for a routine maintenance and a fog light bulb change and over two hours later, got back a vehicle with a very damaged windshield. I saw this within moments of leaving the dealership, turned around and brought it back to the service department only to be treated like I didn't matter, that my vehicle didn't matter and even, dare I say, like a liar. There's fresh glass dust so this wasn't there yesterday, this morning or when I got there. This wasn't caused by me and by no means did anything hit me after I left the bay. It wasn't there when I brought it in, but it was there when I left. I've talked to my insurance company, and what I want to happen is for you guys to replace the windshield with a genuine Toyota OEM part, or in the very least work with my company, to ensure that the windshield they put into my vehicle on my comprehensive is a genuine Toyota part. Why? I want to feel like my vehicle is safe with your dealership again. I want to feel like my patronage is valued. I don't want to see the quality of customer care at Mike Smith Toyota disappear like all of his memorabilia has and I don't want a bad name in my mouth. Update: I am going to update this review as I have been contacted by the GM of Mike Smith, and he seems genuinely involved and has promised that this problem will be resolved. THIS is the service I expect from a company that, when I go inside, they know my name. They know my dog, and they know my vehicle. Thank you, Travis Smith. read more

Recently purchased a new vehicle from Coad and had a great experience. I had gone to my local dealership and tried to purchase a new car there but they wanted to offer me way less for my trade, and although we just needed to meet in the middle - around $500 - they wouldn't budge. Until I left. I can't stand the car buying process, especially when salesmen try to haggle like that. I called Coad instead and talked with Ashley Miller. I told her what vehicle and features I wanted, sent her photos of my trade, and within 30 minutes she had called back, found the vehicle I wanted, and given me an offer that hands-down beat my local dealer. It was so nice for them to not haggle, not pressure, and how sweet Ashley was the entire time. I was able to give most of my info over the phone so when I went to pick up my car, I just has to test drive it and sign papers. It was a quick and smooth process, and I'm so grateful for that! Thank you Coad and Ashley!! read more

I would give a zero if possible. They lied to us about all the service that was needed! They didn't even give my car fresh oil when it was purchased. The general manager lied and the sales lady lied about promising free first time servicing which was not honored. Never get your vehicle serviced here!! read more

John Williams did a great job selling us our 2019 Toyota CH-R! Very satisfied with the customer service, answered all of our questions, helpful with picking out the perfect car. 10/10. read more

Brought my wife's car here for recall service. The service was slower than initially planned, but the staff was friendly and nobody tried to talk to me about buying a new car while I waited. They noticed a couple of other things about the car and made mention of them. Like I said, it was a little slow, but I was not disappointed. read more

I was pleasantly surprised with the relaxed and knowledgeable online sales team. I was completely prepared for aggressive sales tactics but caught of guard when that wasn't the case. When I did decide to come in I was taken aback by how chill the whole process was. This was my first time buying from a dealership and they were very patient throughout the process (I asked a lot of questions). I can't promise the next car I buy will be from them but I can say they will be in the mix. read more

I went to Coad on my first few days of car shopping and was sold when they would accommodate me driving an hour when I called 1 hour and 20 minutes before they closed! They were friendly and fast and I will be returning! read more