This correspondence is in regards to the commendable and exceptional service I have received from…read morethe staff at Coad Toyota in Paducah Kentucky. Since December of 2023 the following team members Josiah, Dan, Daylen, Elijah, Salina, Trenton, Ashley, Zach, Lonnie and Dennis have always exhibited a genuine and sincere desire to make my experience at Coad Toyota a positive one. The team members have never once given me the impression that they were just going through the motions because it was their job. I have always been impressed with level of professionalism and pride that the team takes to make sure the needs of the customer are always meet. I am Thankful and Appreciative for at all they have done. The team has earned my utmost respect and I look forward to doing business with this dealership for many years to come.

I bought 2 cars at this dealership. The first one was a 23 Corolla and now a pre owned Rav4, CPO…read moregold. I noticed the steering wheel was crooked to the left even before I bought the car but they brushed it off. I finally took it to an alignment shop to get it checked and it was off, got it done but my steering wheel is still crooked. I dont what to do since the dealer says the car is fine. Im not sure I will be purchasing another vehicle from this dealer. Maybe if its a brand new one but definitely not a pre owned one.

Bought a car from them cause I was without transport and desperate. Within 24 hours I saw issues…read moreand their response was basically "Tough luck." I try to bear it but it broke down fully 3 months after purchase. Manage to get them to do a full service on it for free, only for the same problem to have occurred repeatedly over two and a half years with them always finding a different problem to charge me for so it's not under warranty. Suprise it just happened again and they're refusing to take any fault for it. Now I'm locked in paying for a car I have driven less than I have walked in the last few years and I can't surrender it without fucking over my credit score to the point I'll never get a replacement car. Do not buy from them. They don't give a shit except to get your cash and their maintenance department are a bunch of incompetent scam artists.

Bought a 2020 Lexus from there didn't even have it a week and it was shaking, making a loud noise…read morein the back, brakes sounded awful two days later, they didn't bother fixing the radio screen like they said they would.. I Woud not buy anything from them again, and if you do, make sure you check everything. 30,000 vehicle it should be perfect and they had to know it was messed up! Crooks

Had a great service experience here. Our 2014 Accord starter was failing and we are on an extended…read moretrip (900* miles) from our home. They got our car in and turned around in a little over an hour. On a Friday afternoon no less!! Kudos to Justin the service advisor and his boss Johann.

The Lifetime Warranty they offer is a scam. You have to jump through so many hoops that it's…read moreimpossible. Especially with taking 4 weeks to get you in for an oil change. I tell everyone I know to never buy a car here. I even filed a better business bureau complaint and they didn't even respond. Buyer Beware!!

To: Title Clerk and Center Manager Subject: Ongoing License…read morePlate and Registration Issue - Immediate Attention Required We purchased a 2025 RHO as cash buyers with no financing involved. As part of the transaction, we also traded in our fully paid-off 2023 TRX Lunar Edition. The sale was completed on April 12, 2025, and as of July 7, 2025, we still have not received our permanent license plate or registration. Despite numerous follow-up phone calls, we have only been issued temporary tags twice. We are now driving with expired temporary tags while commuting daily on and off a military base--this is not acceptable, as expired tags pose a significant issue for base access. We have had to initiate every update call ourselves, and the response has consistently been vague or lacking any actual resolution. Most recently, we were told it is now our responsibility to resolve this issue, which is unacceptable and has forced us to begin pursuing legal action. This is extremely disappointing, especially considering that we are frequent buyers and sellers of vehicles--always paying cash--and you would expect a dealership to value customers like us. We've purchased and sold vehicles at dealerships across the country and have never encountered issues like this, nor such poor communication and lack of customer service. While our salesman, Kaleb Foster, was excellent during the sales process, he has had no involvement or success in helping us resolve this issue and appears to be just as uninformed as we are. We expect immediate action to resolve this matter.

What started as a great car-buying experience has unfortunately turned into a nightmare. During the…read moretest drive on 11-15-2025, we noticed the vehicle had a hard shift between third and fourth gear. We were assured by the dealership. and it was noted that this issue would be fixed quickly and that the part would be ordered right away. However, we have now been waiting 39 days since the vehicle was left at the dealership for this repair to be completed- and we've already made our first car payment without having the car in our possession. The sales team Luis Lopez was wonderful, Lacee Antosh in Finance was also wonderful. They made the buying process smooth. The follow-through from the service department has been extremely disappointing. When we purchased the vehicle, we were told it had been through Linwood's rigorous 125-point pre-owned vehicle inspection, which is advertised as a key part of their certified pre-owned process- including mechanical and appearance standards meant to ensure a quality vehicle. Unfortunately, this experience suggests that inspection either did not catch a known drivability issue or that promised repairs were not handled according to their own policy. We trusted Linwood to stand by their word and take care of the issue promptly, but the lack of communication and ongoing delay has turned what started as a positive experience into a very frustrating one. I will update this review once the vehicle is returned to us and if the repair has been completed correctly. After all, I would want to buy from a dealership that held the highest standards for its service department as well as its sales and finance departments. Valerie A Beal

My wife and I were traveling from Clinton, MO to Cumming, GA early March, 2024 when our 2023 Ford…read moreBronco Sport developed a "clunking sound" under the engine. The PF service department (Arron Rucker, Asst Mgr and his team) arranged for a quick review of our vehicle and analyzed the problem to determine if they could fix it. Even though PF could not then and there fix the noise, they did talk us through some of our difficult choices. We decided to return home and not chance a more challenging problem than we already had. While we were waiting and thinking about a possible replacement vehicle, Mike Felker in sales cordially showed us a few options. This episode could have been worse than it turned out...by far. The mechanics' analysis of our vehicle cost us $180 and our trip did not go as planned. But God works in ways that make sense to reasonable folks, and we are glad to have known a few there at PF! NOTE: Now March 12. Yesterday we had Gregg Smith Ford here in Clinton fix the "clunking" noise coming from the front end of the Bronco. It took their suspension tech a 5-minute drive to diagnose, then about 10-15 minutes to fix. NO CHARGE either! GSF service manager said he'd spoken with Mr. Rucker at PF service department, and told Mr. Rucker what the cause of the clunking most likely was. My wife and I were charged $200.00 at PF when the problem should have been easily and quickly solved. Sorry this review got a little long but the lesson learned is to be careful about dealing with PF service department. Had to take away one star upon further developments....

This place is the typical stealership we all hate…read more Do not take you vehicle here for maintenance. Especially if you have limited car knowledge. They will take advantage and pressure you with expensive unnecessary maintenance. $87 for an oil filter and 5qts of oil. ( Expensive but not terribly unreasonable) $90 for a cabin air filter ( This one is truly rediculous. Its a 2-3 minutes task and a $10 filter.) $38 for a engine air filter ( less than a 2 minute task and a $15 filter) Both the cabin and engine air filters were changed 10k miles before they were scheduled due. " Recommend a engine decarbonization for $200" the vehicle has 20k miles. Even at 100k miles this would be unnnecessary overkill. Go to Plaza tire or a trusted local mechanic for your oil changes or general maintenance. The Ford Paducah dealership will overcharge you with a smile.

Great dealership, everyone so nice the Parts Director went out of his way to show us the…read moreaccessories for our new Rogue.

Wanted to purchase 2026 rogue with added extras. Mudflaps, extra matching tire n rim, cargo cover…read more Was willing to put 5000 down and cashier ck for balance on delivery. Manager insisted for me to have car Wanted me to write a insufficient ck !!!!! Told Eddie Driver manager. I don't write insufficient cks!! He walked out as did I. Their loss. Fyi. I'm 75yo. My opinoin. He's mean to seniors!! Won't negotiate!

Took my truck in for a safety recall. The truck required a number of software updates. The WiFi in…read morethe dealership was down. The technician tried using his cell phone hot spot to install the updates, but failed after 3 and one half hours. I was told that the service would take an hour. I had to listen to one of the mechanics in the bay outside the customer lounge cussing. I reported this to the guy that checked me in and nothing happened.

at paducah ford I was charged 6300$ in unauthorized warranties and spray protection. they never…read morementioned any warranties nor did I approve any but the charges were added to my loan amount without my knowledge. now it's " non-refundable" . do not trust paducah ford especially Stephen and Terrance! ​

Great place to buy a car. Chip gave us the best trade in values in the area and it was fast and…read moreeasy. Awesome guys.

Found a car online today. Called made appt to drive. Lawrence was my salesman. Very knowledgeable…read moreand kind. Made the deal in 5 minutes and best of all NO document fees!!!! Everyone was kind and professional. Would highly recommend.

The service department has OUTSTANDING customer service skills and behaviors. Best service…read moreexperience at a dealership in over 15+ years.

I was in paducah on a visit from Florida and about to travel home when my check engine light came…read moreon. decided on Stovesand bc they were open on Sat morning. craig, the service mgr was able to diagnose the problem in minutes. ended up having to stay an extra day for repairs, but the team was top notch and fast and courteous. can't say enough good things. I highly recommend them.