Truly a great family owned business. Everyone was so helpful with my car repairs. I was also…read moreimpressed with how much they give back to the community. Best body shop around.

Friendly atmosphere at the service desk! Did an absolutely tremendous repair job on my cadillac…read more Paint blended flawlessly. Couldn't be happier. Thanks, Geoff

I've held off on posting this for a long time, but enough is enough. Our experience with this shop…read morehas been one of the worst we've ever had, and the amount of issues we've dealt with after their work is unbelievable. First, they broke our steering knuckle and never took responsibility for it. Then we discovered that the repair we paid for wasn't even done correctly -- they used the wrong bolts (mind you they found a random bolt and cut it off and used it instead), didn't complete the job properly, and said nothing. On top of that, they broke our axle and tried to hide it (picked our truck up pouring differential fluid that had just been changed the month prior) and they damaged our differential sleeve (resulting in us having to buy a new differential) because they kept having to pull the axle out due to mistakes they had already made. We specifically asked if any additional parts needed replacing and were told, "You basically have a new front end." That was simply not true. Critical parts, like sway bar links, should have been replaced during the work they performed. Instead, they left the sway bar links digging into the lower control arms -- the very same control arms they installed. Because they didn't recommend the correct replacement parts for our lift, we're now dealing with another blown axle, plus the already botched bolt work. Every issue we're facing traces back to this shop and no one else. And each time we've expressed concerns, we were met with a nonchalant attitude as if these problems were no big deal. I get it trucks that are older and higher mileage will have issues but you can't point fingers at others when they simply knew what they did was wrong and tried to hide it. If they would have been transparent and honest with me things would be different. I did address them over these issues and they again point fingers and tell us we have a lack of knowledge of mechanics but as we mentioned previously they must be the ones lacking knowledge since they didn't know to replace the sway bar links and left them digging into the lower control arms. We are not wealthy, and we don't have money to keep pouring into repairs caused entirely by negligence and dishonesty. We've spent thousands fixing the mistakes they made, and we have service records and receipts for every issue uncovered after their work. They do not care. They did not offer to help, say sorry, oops, nothing. only played blame game. It says a lot that I wouldn't even trust them to correct their own mistakes -- I'm convinced the truck would come back in worse shape. I've warned others to stay far away from this shop, and unfortunately, we're not the only ones who've had similar experiences. At this point, I don't believe they can make this right, and if necessary, we will be taking further steps. This shop has proven to be completely untrustworthy, and they will never touch our vehicle again. We assure you this review will be met with a defensive blaming response trying to make excuses. We have heard them we don't tolerate excuses you can't blame people for stuff you hid and only you touched. I'm sorry! Just be professional and honest that's all everybody wants.

They got my truck in the day I called, got everything done in a timely manner, the service was…read moreamazing and the pricing was great! I definitely recommend them!

Excellent ! Nicest staff took such great care of us! We will return & tell all our friends!read more

+Jeff's autobody and repair shop is incredible The job that…read morewas done on my Altima I live in Murray yes took my vehicle to Jeff's One of the only certified Nissan/Infiniti body shops in Western KY Also from check out his wall he is certified on all manufacturer vehicles Why take a chance to have future problems Take it to one place insurance and everything else I think I was leaving with Enterprise car rental in about 15 minutes And when I got it back it was perfect This is coming from a Nissan certified Master Technician and ASE Master Technician 28 years with Nissan North America.... retired Ken Kukowski

Great shop! Friendly staff !my work van broke down on the side of the highway and they fixed it…read moreright and got me right back on the road.They did a great job and did it for a good price. I made it back home to Wisconsin with no issues.I definitely recommend this shop

Excellent service and great prices! Brought my truck in for an alignment and was in and outa there…read morein about an hour. Definitely recommend good job guys

I am more than happy with the service I received with Parker Ford in Murray Ky. I can't say enough…read moreof how well they treated my recall. Melissa in service was so proficient. They fixed the car in a day & even took it back in to rotate the tires that I had forgotten to ask them to do. I would highly recommend Parker Ford for servicing your vehicle. Thank you Parker Ford for being a great dealership!

Not your typical dealership. No high pressure, trip you if you try to leave. These guys are so…read morenice, helpful and honest

I've had to had my car worked on two separate times, which is why I've chosen pro collision both of…read morethose times. After having it worked on the second time, there was something that wasn't working as it should have been, and they still had it under warranty and were able to fix it for me in a timely manner. Great, professional people!

Had my truck for a year and half, the hood wasn't lined up, the doors dragged and scuffed the…read moreinsides, I offered to give them floor pans they blew me off and said I didn't need them . I called them after recieving my truck and showed them my problems , the owner said he'd come back and fix it, but he never did . They happily took my money and left me with subpar work-work I'dd have to spend another 8,500 dollars to rectify, I even have inner fenders on my truck that are missing most of their bolts. These guys might be fine for a quick insurance job, but for any resto work, id stay far away.

This is where I will bring my cars from now on. My truck had numerous issues and they went above…read moreand beyond to make it better for a competitive price. Very pleased.

I stopped in on a Wednesday and set up an appointment for dropping the car off at 8 am on Friday…read more They gave me a call at noon and said the car was ready! They found a malfunctioning coil and replaced it. It's been a couple of months since the repair and the car works great! Since my auto was working great, I decided to have them look at my pickup. Previously, I had the pickup worked on by a couple different shops and one repaired an electrical problem, later another shop worked on it, yet the truck ran poorly, lacked acceleration. Troy found a leak in a couple vacuum lines and replaced another component in my truck. The pickup now starts right up, no longer lags when it accelerates, runs smoothly, and the gas mileage has improved. I am very satisfied with the work done on both my vehicles at Troy's Auto.

Had appointment first things in the morning, dropped off at 7:30am. On my way home walking so an…read moreolder vehicle going in that direction. Later around noon called and said I was next up. Call around 1:30 and they told me it was on the rack. Walked back up to Troys at 3:15. My car was parked at the same spot I left it. Went in and asked if it was done and they said they never pulled it in, said they thought it was in the shop when I previously talked to them,which I believe was not true. The older vehicle I saw on the way there was in the shop but my car hadn't been touched. They just seemed to act as if they could care less. Piss poor costumer service will not be going there again. Service: General repairs & maintenance