The Hester boys are great. They are very honest. Had a problem with my 94 full-size Blazer not…read moreshifting. They worked on it and found a hairline crack in it that kept it from building up pressure to shift. They rebuilt the transmission stronger and and it pulls great. I will always go to Hesters for my transmission needs.

They looked at my nieces car for no charge when she thought there were transmission problems. Same…read moreday service with a smile. She was traveling from Michigan and they treated her like a neighbor. Would recommend them to anyone looking for fast friendly service.

I've held off on posting this for a long time, but enough is enough. Our experience with this shop…read morehas been one of the worst we've ever had, and the amount of issues we've dealt with after their work is unbelievable. First, they broke our steering knuckle and never took responsibility for it. Then we discovered that the repair we paid for wasn't even done correctly -- they used the wrong bolts (mind you they found a random bolt and cut it off and used it instead), didn't complete the job properly, and said nothing. On top of that, they broke our axle and tried to hide it (picked our truck up pouring differential fluid that had just been changed the month prior) and they damaged our differential sleeve (resulting in us having to buy a new differential) because they kept having to pull the axle out due to mistakes they had already made. We specifically asked if any additional parts needed replacing and were told, "You basically have a new front end." That was simply not true. Critical parts, like sway bar links, should have been replaced during the work they performed. Instead, they left the sway bar links digging into the lower control arms -- the very same control arms they installed. Because they didn't recommend the correct replacement parts for our lift, we're now dealing with another blown axle, plus the already botched bolt work. Every issue we're facing traces back to this shop and no one else. And each time we've expressed concerns, we were met with a nonchalant attitude as if these problems were no big deal. I get it trucks that are older and higher mileage will have issues but you can't point fingers at others when they simply knew what they did was wrong and tried to hide it. If they would have been transparent and honest with me things would be different. I did address them over these issues and they again point fingers and tell us we have a lack of knowledge of mechanics but as we mentioned previously they must be the ones lacking knowledge since they didn't know to replace the sway bar links and left them digging into the lower control arms. We are not wealthy, and we don't have money to keep pouring into repairs caused entirely by negligence and dishonesty. We've spent thousands fixing the mistakes they made, and we have service records and receipts for every issue uncovered after their work. They do not care. They did not offer to help, say sorry, oops, nothing. only played blame game. It says a lot that I wouldn't even trust them to correct their own mistakes -- I'm convinced the truck would come back in worse shape. I've warned others to stay far away from this shop, and unfortunately, we're not the only ones who've had similar experiences. At this point, I don't believe they can make this right, and if necessary, we will be taking further steps. This shop has proven to be completely untrustworthy, and they will never touch our vehicle again. We assure you this review will be met with a defensive blaming response trying to make excuses. We have heard them we don't tolerate excuses you can't blame people for stuff you hid and only you touched. I'm sorry! Just be professional and honest that's all everybody wants.

They got my truck in the day I called, got everything done in a timely manner, the service was…read moreamazing and the pricing was great! I definitely recommend them!

Had a blowout on the interstate in our RV. They came quickly and changed our tire and they were…read morevery professional and reasonably priced. I highly recommend this service.

Had to get my 2015 Peterbilt car-hauler towed and I was loaded. I've used this company in the past…read moreand had a good experience. This time was the same. They sent Zach out to tow me and what a great driver and worker he is. Very professional, level headed and calm, and already drives like a veteran truck driver--thank you Zach for getting my Pete to a garage safely and efficiently.

Had Glenn's put an alternator in tore apart my dash screwed up my electrical trying to put an…read morealternator to that goes in when you lift up the hood of a car never fixed the problem would not recommend horrible service unreliable horrible service

I wouldn't recommend this place to a dog, they are thieves and con artist. I took my car there last…read moreyear told them I had a bad battery connection they insisted it was my battery even though it was only two years old. But I needed my car so they installed a battery that cost a small fortune. Then two weeks later I broke down on the side of the road when I called glenns the girl who answered said well it's been two weeks it your alternator really??? I told them to put the alternator in but I wanted the old one before they sent it for core. We'll surprise surprise they sent it to core. They knew I was going to have it checked. We'll now here we are with a bad battery after less than two years and they won't honor the warranty. Said it was fine, but it was checked at two other places and they both said it would not hold a charge. Don't waste your time or money on these people

Due to my warranty company my truck was at their shop for a month it took a couple of weeks for…read morethem to approve the new transmission, and I needed the truck before Thanksgiving to go out of town, I drive by their shop everyday, it was not in the shop Friday, but when I drove by Saturday morning it was in the shop and they were working on it keep in mind they're not open on Saturday I really appreciate you guys you will have my business from here on out, Kenny I appreciate you, Joshua good job on your company I can tell you take honor and what you do!

Amazing job! Realky good ppl & good price. My brakes were literally going out & very dangerous come…read moreto find out. I would not have known had I not stopped in there for something else. He fixed them & was honest on the price. Highly recommend

They have done a couple jobs for me on my truck, they did excellent work both times, they do it…read morewhen they say they will, Very good body shop.

My car was hit in a parking lot and after having several estimates, high class collision was the…read moremost considerate and gave most attention to work that needed to be done. High class collision went beyond their work of just fixing my car to help me better understand the process of dealing with the insurance companies. I got my car back very fast considering the process of fixing it. Very nice people and great business to go to. Highly recommend.

Stopped in and needed some transmission work done emergently. Bill had it taken care of quickly…read more Really appreciated the work and effort to get me back out and on the road!

My family is now safely tucked in at a hotel after an ordeal with our vehicle breaking down on the…read moreside of the highway. Christian came to get us, was able to get us safely moved off the highway, then gave our whole family (all 5 of us!) a ride in his extended cab truck to a hotel, lowered the vehicle again for us to get our belongings, and then continued on to take the vehicle to the shop, with a promise to get us picked up in the morning! Breaking down so far from home was trying to say the least, but Christian did everything within his power, going above and beyond to help.

My daughter and I had a tire blowout near Eddyville, Kentucky. A kind man from Paducah saw it…read morehappen, drove past us and then came back and knocked on our car window. He put the spare on, but it was flat so he called his son to bring a compressor, blew up the spare and followed us with his hazard lights on all the way to the last exit to Paducah. Meanwhile we were headed to Metropolis to Harrah's so I called their security and got three names of companies that could help with tire replacement. The first was in Paducah, the second didn't answer as it was about 5:30, but then we were very fortunate to call C & W and although they close at 5 Curtis answered and said he would check to see if he had a used tire that would get us home, and he would order four new tires that we could get one or more of the next morning about noon. The next day he called my daughter at 10 a.m. and said that he had the tires. We went to the shop, had help unloading a very full car, the damage to the tire was shown to us along with the cracks, were told the age of the tires and then asked what we wanted to do. We bought four new tires as ours were six years old. Service was prompt and very friendly as we waited inside with Curtis's wife who works there. When we left Curtis said to be sure to text him when we got home safely. We had another problem later in the day so we were late getting home. As we walked in the door at my condo Curtis was already texting to check on us. We couldn't have asked for better service. We thank God for Curtis and his way of doing business. We highly recommend C & W service in Metropolis, Illinois! Thank you Curtis for everything! *****