Husband went to purchase a new truck and test drove 2. Was interested in 1 to buy and sales men said he would check into the addition he wanted on the truck. No follow up , never got back. My Husband did his own research and found the exact truck he wanted elsewhere. Purchase lost out on a sale by a lazy salesmen. read more

We had car trouble while in Kentucky for the Feast of Tabernacles, with my 85 yr old mother. The power steering went out on my niece's car. The closest Ford dealership to Calvert City, Kentucky was in Benton. We took the car there and they were booked until Friday, the technician there told us that the power steering was gone. He also told us that if we were driving and the steering went out again, to just pull off of the interstate turn the car off to let it reset. Please keep in mind that we were 499 miles from home. The manager at LEON RILEY FORD in Benton, Kentucky would not even check the battery. He said that they didn't have time. The next closest Ford dealership was in Paducah which was 21 miles away, the next closest one was 24 miles away. Paducah didn't have any openings, so we called Purchase Ford. Purchase Ford told us that they try to take in consideration that people are from out of town, and work them in. While waiting the manager came, asked us how we were doing, and what part of South Carolina we were from. He said he loved the Charleston area, and would love to live there. The people were really nice, and put us before other people that had appointments. After being there only 10 minutes Cindy Lassiter the service advisor, came in to give us an update. The update was VERY promising, the battery charge was low. Cindy came back in, and said that it was not the power steering, that it was the battery!! My mother's response was " Thank you Jesus"!! Thank you Purchase Ford and Cindy for being so nice and helping us. You gave us some much needed peace of mind. We experienced some good southern hospitality while at Purchase Ford, thank you again! read more

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We needed another key for our vehicle and were told it would be $50. After we paid for the key, we found out it would not start our car. After we took it back in we were told to get it to work in the ignition would be an additional $80. We made an appointment to get this done. After waiting several hours we asked how much longer it would be. Turned out they had trouble programing the key and set our car off to the side and started working on other vehicles without saying anything to us. Finally got them to program the key and wanted to charge us $120 instead of $80 on top of the $50 we had already paid. They finally agreed to the quoted price but I would not recommend purchase ford for anything. Just absolutely terrible. read more

Came to look at a used F-150 and it was everything I was looking for. Service was great even during the corona restrictions. When I test drove the truck the tires were out of balance and needed to be aligned. The salesman made sure that the truck was fully serviced and cleaned inside and out before I drove off the lot. Very painless car buying experience. Would definitely buy another vehicle from here. read more

Purchase Ford - Auto Repair Near Me - Mayfield, Kentucky

Very disappointing experience. The salesman and sales manager over promised and failed to keep their word. Also failed to communicate as promised. read more