I had a deeply disappointing and unethical experience with Perkins Motor Plex in Mayfield,…read moreKentucky. My son and I had been in communication with them for almost a week regarding a vehicle they had listed for sale. After confirming the transaction details with my salesman, Logan Stout, I completed and submitted loan documents to start the purchase process. This morning, Logan called to inform me that another customer had expressed interest in the same vehicle. Despite my son and I actively working with them to secure the vehicle and being well into the purchase process, they allowed the other customer to buy it instead. This was not only a shocking breach of trust but also a glaring display of unethical business practices. My son and I had invested considerable time, effort, and resources into securing this vehicle under the assumption that our deal would be honored. Instead, they prioritized another customer, completely disregarding the commitment they had already made to us. This lack of integrity and respect for their customers is unacceptable and speaks volumes about their approach to doing business. I would strongly advise anyone considering purchasing a vehicle from Perkins Motor Plex to proceed with extreme caution, as their actions demonstrate they value profit over professionalism, honesty, or customer loyalty.

Truck shopping can be difficult, draining and a downright headache, not at Perkins MotorPlex…read more Nick, Eric, Kevin & Jason made short work of my shopping experience. While trying to find a truck with the towing package, 4x4 and leather seats in White or Silver we drove to 4 different Perkins locations along with a dozen other dealerships until our second trip to the Perkins Mayfield location and there she was, exactly the Truck We've been looking for, Pearl White 4x4 with the towing package under 100,000 miles and within our price range. We picked up our vehicle yesterday, even Sarah in the office was pleasant and helpful, by 11:AM we were on our way. *** Update *** There were a few issues with our truck after we purchased it, no problem for Perkins, they took care of all of our concerns and even loaned us a car until we were totally happy and satisfied with our new truck. Thank You Perkins Motor Plex.

These people are the most honest and friendly car dealers I've worked with. They will not knowing…read moresell you a car or truck that has issues. The Corvette I wanted to buy didn't meet their standards so they pulled it off the lot before I flew in from out of town to take delivery !! That's integrity and its very refreshing to see these days.

Me and my husband recently purchased a truck from Seay Motors in Mayfield KY and will never be…read moredoing business with them again. I urge everyone to rethink your decision before going to them. Within 8 days of purchasing the vehicle we have spent close to $5,000 in repairs with more to come. We have yet to even be able to put 150 miles on it since purchase and have owned it for 30 days now. Within 24 hours of purchasing the vehicle we started having problems with it. To date we have had to: -Replace the starter -Fix an oil leak -Replace the front drive shaft -Replace the transfer case -Purchase a new fuel line -Purchase a new transmission control module -Have an exhaust leak that has yet to be fixed -and have 3 tow bills (thus far) When contacting Seay Motors, with each incident, all they have to say is "I hate to hear that". They have flat out refused to do anything on their part stating that they do not have to because they did not offer any type of warranty. While I understand we do not have a warranty with them, I also believe that is horrible business to sell a vehicle that breaks down 8 days later and still not driveable by 30 days and refuse to do anything to try and make it right. Not one time have they offered to do anything. Not only has this put a financial strain on us, but it has also left our family of 4 with only one working vehicle for the past month and for no telling how much longer.

I recently purchased a 2017 Rav 4 from DTC. It was sold "as is" and I have no issue with that. The…read moresales team were helpful and the test drive was without incident. When I got home, I found the remote would unlock the rear doors, but not the front doors. I contacted the dealership and they said new batteries might fix the problem. Well, no. I found the lock switch on the driver's door also opened only the rear doors. Yes, I know, I bought it "as is." My issue is that there is no way they didn't know about this, unless they leave vehicles on their lot unlocked. I contacted them five times about it and they studiously ignored my emails. I've noticed DTC responded only to the comment here that had to with bad food or something. It's dismaying that they refuse to defend their poor service.

Bad customer service! Contacted them about a vehicle filled out credit applicatio. Got a message…read moreabout down payment, answered that and never heard anything back! I've tried several times to get in touch several times but still nothing. I even talked to a sales manager at the dealership. Still nothing! Now they have sold the car I was interested in! Very unprofessiona!

We had car trouble while in Kentucky for the Feast of Tabernacles, with my 85 yr old mother. The…read morepower steering went out on my niece's car. The closest Ford dealership to Calvert City, Kentucky was in Benton. We took the car there and they were booked until Friday, the technician there told us that the power steering was gone. He also told us that if we were driving and the steering went out again, to just pull off of the interstate turn the car off to let it reset. Please keep in mind that we were 499 miles from home. The manager at LEON RILEY FORD in Benton, Kentucky would not even check the battery. He said that they didn't have time. The next closest Ford dealership was in Paducah which was 21 miles away, the next closest one was 24 miles away. Paducah didn't have any openings, so we called Purchase Ford. Purchase Ford told us that they try to take in consideration that people are from out of town, and work them in. While waiting the manager came, asked us how we were doing, and what part of South Carolina we were from. He said he loved the Charleston area, and would love to live there. The people were really nice, and put us before other people that had appointments. After being there only 10 minutes Cindy Lassiter the service advisor, came in to give us an update. The update was VERY promising, the battery charge was low. Cindy came back in, and said that it was not the power steering, that it was the battery!! My mother's response was " Thank you Jesus"!! Thank you Purchase Ford and Cindy for being so nice and helping us. You gave us some much needed peace of mind. We experienced some good southern hospitality while at Purchase Ford, thank you again!

Husband went to purchase a new truck and test drove 2. Was interested in 1 to buy and sales men…read moresaid he would check into the addition he wanted on the truck. No follow up , never got back. My Husband did his own research and found the exact truck he wanted elsewhere. Purchase lost out on a sale by a lazy salesmen.

I have used purchase ford for years when it comes to car buying and car services. The staff are…read morecourteous and always willing to explain what your vehicle needs. When it comes to car buying I have never felt forced or pressured into a buy. Four vehicle purchases and countless great experiences with the service department keep me coming back.

From the owner: When you're searching for a trusted car dealership nearby that prides itself on providing an…read moreexceptional customer experience for everyone who walks through the doors, turn to Purchase Ford. Our Ford dealership in Mayfield is ready to help you with all your car-buying or -servicing needs, so visit us soon to get the attention you deserve.