I stopped in on a Wednesday and set up an appointment for dropping the car off at 8 am on Friday…read more They gave me a call at noon and said the car was ready! They found a malfunctioning coil and replaced it. It's been a couple of months since the repair and the car works great! Since my auto was working great, I decided to have them look at my pickup. Previously, I had the pickup worked on by a couple different shops and one repaired an electrical problem, later another shop worked on it, yet the truck ran poorly, lacked acceleration. Troy found a leak in a couple vacuum lines and replaced another component in my truck. The pickup now starts right up, no longer lags when it accelerates, runs smoothly, and the gas mileage has improved. I am very satisfied with the work done on both my vehicles at Troy's Auto.

Had appointment first things in the morning, dropped off at 7:30am. On my way home walking so an…read moreolder vehicle going in that direction. Later around noon called and said I was next up. Call around 1:30 and they told me it was on the rack. Walked back up to Troys at 3:15. My car was parked at the same spot I left it. Went in and asked if it was done and they said they never pulled it in, said they thought it was in the shop when I previously talked to them,which I believe was not true. The older vehicle I saw on the way there was in the shop but my car hadn't been touched. They just seemed to act as if they could care less. Piss poor costumer service will not be going there again. Service: General repairs & maintenance

I've held off on posting this for a long time, but enough is enough. Our experience with this shop…read morehas been one of the worst we've ever had, and the amount of issues we've dealt with after their work is unbelievable. First, they broke our steering knuckle and never took responsibility for it. Then we discovered that the repair we paid for wasn't even done correctly -- they used the wrong bolts (mind you they found a random bolt and cut it off and used it instead), didn't complete the job properly, and said nothing. On top of that, they broke our axle and tried to hide it (picked our truck up pouring differential fluid that had just been changed the month prior) and they damaged our differential sleeve (resulting in us having to buy a new differential) because they kept having to pull the axle out due to mistakes they had already made. We specifically asked if any additional parts needed replacing and were told, "You basically have a new front end." That was simply not true. Critical parts, like sway bar links, should have been replaced during the work they performed. Instead, they left the sway bar links digging into the lower control arms -- the very same control arms they installed. Because they didn't recommend the correct replacement parts for our lift, we're now dealing with another blown axle, plus the already botched bolt work. Every issue we're facing traces back to this shop and no one else. And each time we've expressed concerns, we were met with a nonchalant attitude as if these problems were no big deal. I get it trucks that are older and higher mileage will have issues but you can't point fingers at others when they simply knew what they did was wrong and tried to hide it. If they would have been transparent and honest with me things would be different. I did address them over these issues and they again point fingers and tell us we have a lack of knowledge of mechanics but as we mentioned previously they must be the ones lacking knowledge since they didn't know to replace the sway bar links and left them digging into the lower control arms. We are not wealthy, and we don't have money to keep pouring into repairs caused entirely by negligence and dishonesty. We've spent thousands fixing the mistakes they made, and we have service records and receipts for every issue uncovered after their work. They do not care. They did not offer to help, say sorry, oops, nothing. only played blame game. It says a lot that I wouldn't even trust them to correct their own mistakes -- I'm convinced the truck would come back in worse shape. I've warned others to stay far away from this shop, and unfortunately, we're not the only ones who've had similar experiences. At this point, I don't believe they can make this right, and if necessary, we will be taking further steps. This shop has proven to be completely untrustworthy, and they will never touch our vehicle again. We assure you this review will be met with a defensive blaming response trying to make excuses. We have heard them we don't tolerate excuses you can't blame people for stuff you hid and only you touched. I'm sorry! Just be professional and honest that's all everybody wants.

They got my truck in the day I called, got everything done in a timely manner, the service was…read moreamazing and the pricing was great! I definitely recommend them!

TL;DR: I trust them with my vehicle(s)…read more I've been taking my vehicles here for years, pretty much since I started driving (I'm currently 27). The guys there know me and take care of me. Last year when I had a hole in my tire, they found out that my tires had too much wear on them. And they brought me back to the bay where my car was to show me that they were serious and weren't trying to take advantage of me. And as a young female by myself, that meant a lot to me.

Went in for a routine oil change for a Toyota Prius; only to find out they ran my credit!!!!! For…read morewhat??? Plaza Tire never asked me or we never discussed purchasing tires. Looked on my credit profile that's how I found out!!!!!!

great hard-working family-run dealership that offers financing and a lot of choices. My car spent…read morea lot of time in their top-notch maintenance shop before i drove away in it, which gave me much peace of mind as compared to dealing with an unreputable craigslister. Owner stayed after hours to get me on the road that same day.

first day that we got it we were driving it back home which is only five mins away, i had to pull…read moreover on the side of the road. We took it back. They said it was the o2 sensor. They had it for a week. We got it back only to have to take it back again after about three to two days for the same thing. This happened over and over. Now we're having more problems. We keep taking it back for the same stuff they keep saying they fixed. keep in mind that the day that we bought it they said it was in perfect condition they even went back to test it. I think that was a lie. Honestly they've scammed us out of so much money for a truck that is not even worth it. I wouldn't buy a car from this place if you can avoid it. if you cant, Take it to some other qualified person to look at it the same day that you might be buying. We thought they were great people but our opinion is changing very quickly. I mean we paid 5k for a car we couldn't use for the first month.

Truly a great family owned business. Everyone was so helpful with my car repairs. I was also…read moreimpressed with how much they give back to the community. Best body shop around.

Friendly atmosphere at the service desk! Did an absolutely tremendous repair job on my cadillac…read more Paint blended flawlessly. Couldn't be happier. Thanks, Geoff

Somewhere between Louisville and Murray, KY, the oil cap came off our daughter's car. We told her…read moreto find an Autozone to get it replaced. Timothy at the Murray Autozone not only replaced the oil cap, but also replenished her oil and got her back in the road. Many many thanks to Timothy for taking care of our daughter and her car when we couldn't. He was a life saver!