(Shell on Harbor and Monmouth st. Ventura Ca.)
I've been to this car wash a couple of times. But only if the usual one I use at (Chevron on E. Thomson and Seaward Ave.) is out of order. Like today. Aug. 20, 2016.
Because...This one at Shell doesn't work 50% of the time. So you have to go back inside and get someone to reissue you another code. And they have had to say to me. "You must wait until the car ahead of you is fully out of the wash before you enter your code." So today I did that !!! which is not always the case with these type of self washes.
But today I waited for the car ahead to exit fully. Then I typed in my code, waited for the green light and drove in. The green light did not turn to red. It just went black. (Nothing?) The thing just shut down completely.
So I went back inside and explained that to the cashier. She said I'll have to get the manager. She went into the office and out with her came a portly little man, who as he past buy me said, "You pasted over the tire stopper / Activator mechanism." (Being a heavy equipment operator / truck driver / foreman, who has ran multi-million dollar engineering jobs and crews for over 30 years. I am quite capable of using a simple car wash! ) In a calm reasonable voice I said, "No I didn't !" "YES YOU DID!" He said ! I thought ok no need to repeat myself, I've heard every opinion,excuse and personality type imaginable in life by now. So I deduce (The guys a little put out from this wash never working CORRECTLY and maybe a bit of an a...?)
So he came out and restarted the wash and stood there as I entered. (As the green light indicated to do so, the red light came on as my front tires reached the stopper.) The machine started wetting my car, but made only one pass with water only, stopped and turned green indicating go forward and the dryer started up. So he signals me to back up? So I back up a little. Nothing happened? So now with bigger hand motions he indicates to me to keep backing all the way back to him. And so I do that thinking he see's that it's not working.And will reset it again? But he now says, in that condescending voice, "You moved off the stopper, so the machine quit working !!!"
I said, "No, It quit first !!!" ( Before you asked me to back up!) "NO,NO,NO...YOU MOVED SO IT QUIT BECAUSE YOU MOVED !!! (only after he asked me too!) Hello !!! Wow unbelievable ??
At this point I felt I was insulted for the second or third time being called a idiot / liar by this fat little prick...and so I stuck my head out the window and screamed in my construction boss voice back to him, "NO...I...DIDN'T" He responded by throwing my receipt in my window and yelling for me to leave. (Had my wife not have been waiting for the car to meet her real estate client I would have handled the situation with him right then and there.) But I was in a hurry! So I drove off in my wet dirty car in anger. (Thanks for reading my YELP!) haha...
So, as for me they have lost my business forever. And for anyone passing thru Ventura south to LA in need of gas. Take the Seaward Ave. exit. And there's an great Arco on the opposite corner with best gas prices in Ventura. Just no car wash. Please go there and save yourself the money and aggravation. read more