We got hit with the bait and switch that i have since read about online about Snapbox. Guess I…read moreshould have done more research as these guys are apparently known for ripping off their customers after a few months. We now need to scramble to find a new place as they have tripled our monthly rate. No customer service, no support, just a jacked up price until we can relocate. Awful. Do your homework before renting from Snapbox.

These guys have the worst customer service I have EVER seen. They will rip you off, be rude, then…read morerefuse to allow you to protect yourself by recording the awful interaction, accuse you of being in the wrong and then refuse to take any responsibility. Just look at the Tucker Upper video on Youtube (SHADY Storage KAREN BANS Me For Calling Her Out!) and DO NOT BUY STORAGE AUCTIONS FROM THESE GUYS, THEY ARE AWFUL!

Sadly I most likely would not recommend this facility. When I first contracted with them 4 years…read moreago I had no issues. I vacated my storage unit on 11/28/2025. My unit was cleaned and left in same condition as when I took possession. I sent pictures as requested. I was informed that I would receive my security deposit refund at the end of the following month. As of today , January 15 I received my security deposit DATED January 26, 2026. The check was mailed on January 12,2026. This is completely unsatisfactory. Additionally when I asked to have my refund submitted to me electronically I was advised no they send paper checks. However my monthly payments were always submitted and received electronically on their end. Therefore they have the ability obviously to refund security deposits in a like manner. I would not prefer to even provide a one star reference but have no other options.

They sell rodent infested storage to customers. The insulation was torn and falling off. We went &…read moregot our money back. Don't waste your time or money.

Not at all satisfied with this place 1st bad situation was when a lot of units were broken into…read morethay have no cameras there I have a climate control unit and this was was the other I lost my key and needed them 2 cut my lock I tried and tried 2 get help finally I did everyone I spoke 2 were nice until Ithey finally got 2 my manager at Clairmont she was the rudest nasty unprofessional person I've every delt with she lied and said she called and left messages but didn't if so I wouldn't of waited 6 months when I posted a review she emailed me because she went through my paperwork and found that I never filled out some bullshit ass paperwork another lie now I have 10 day 2 do the paperwork or they'll Terminate me how Ironic after the review

A very nice facility & good service. Rate was terrific, and the manager Jim was very helpful. Unit…read morewas all cleaned out when I arrived and I had very little problem with spiders or other wildlife like some units that are not climate controlled. The gate always worked consistently and with good lighting and cameras it felt safe. Thanks!

I have been a customer of the Clermont facility for 7 years and never had an issue before these…read morepeople took over (Storage Sense). The first year they took over I Rec'd bill after bill that had different amts. I called and never red'c a return call from the mgr. I finally went over and spoke to her and found her to be rather arrogant. The bottom line is my bill has gone up 43%+ since they took over. Recently I Rec'd a notice that they didn't have insurance info for me and I needed to provide it to avoid them charging me for their ins. I immediately provided what they requested via email and the next thing I know my bill shows the ins charge. I called and spoke to a call center person who was no help and said she would have the mgr call me. Needless to say after a week the mgr had not called me back. I called again the and the person I spoke to said she would have the Dist Mgr call me back. After 4 days still no return call. I called a 3rd time and finally did speak to the mgr (who never apologized for not returning my call), she claims they got my info and credited my bill. We'll see what the next bill looks like. The problem with a storage service is they kind of have you locked in, who wants to be moving their stuff?

**UPDATE*** Someone DID finally respond today and they…read moreapologized for not getting back to us sooner. They indicated that the Ac problem was now being addressed and they did, in fact, issue a refund. If we had been acknowledged sooner, we wouldn't have switched. We appreciated the response... we have been using this storage facility for over a year and it was fine until recently. i'm not sure if ownership has changed but something is clearly wrong. it is supposed to be climate controlled, but they have the heat on in 90+ degree weather. we have tried to have this situation remedied numerous times, and no one will do anything about it!!

Had heard some bad things about this place (floods, no one ever there), but decided to check ot out…read moreanyway. If I didn't know better, I'd say this place was just a cover business for some kind of illegal operation. We stopped by during posted business hours and there was a note on the door that said "Call my cell and I'll be here in 2 minutes. -Ron" Gave them a call, left a message. It's been a week and Ron still hasn't returned my call... I guess 2 minutes is a relative term? Sorry Ron. One star.

We had a really nice pad to store our travel trailer for approximately 3 years. It was a perfect…read morespot for us and a very nice concrete pad. We no longer needed the pad and recently gave up our lease. Most of the trailer/vehicle storage is either paved or has a concrete pad surrounded by blacktop. We always felt that our travel trailer was secure at Storage Ward and we had a great price too! We stored our travel trailer at a great price at Storage Ward, saving more money than towing it to the shore campgrounds. Storage Ward is less than 5 miles from the campground we normally set up camp and it is close to many others as well. If we ever have a need for storage again, we will be storing with Storage Ward.

There is a live wire hanging in front of door of our unit, we have asked them for over 6 months to…read morefix and they don't respond. They bill us and say we are overdue even though we pay every month regularly. No one answers the phone there.

The people are nice, and the facility is clean. However, their "corporate policies" are geared to…read moregetting as much money from you as they can. As an example, I learned the 10x15 unit I rented, that had increased from $99 per month to $150 per month very quickly was currently going for about $80. However, they "couldn't" reduce my price unless I moved into a different unit. This month i was scheduled to move on 9/30, but due to weather the movers rescheduled for 10/1. I've been charged for the entire month of October, even though the unit was cleared out by 4 pm. Look further, and choose a storage company that actually cares about the customers.

Had a great experience today getting my storage unit as the staff was pleasant and very helpful…read more The unit I got is new the facility is very clean..... thanks for all the help......