I originally saw Dr. Christie in 2015 when I had received chiropractic care for the first time, and initially I was really happy with the care/services I received when going there.
When I moved back to Seattle in 2017, I saw Dr. Schramm again for a few adjustments however it is now 2018 and I am left with a gross taste in my mouth after dealing with this practices negligent billing and accounting.
Over the last year, I have apparently been notified 13 different times for a "non payment" to an address that I was listed with when I had received my services. I have since moved from that address and was well aware that every time I got an adjustment, I paid with a debit card and they received cash my account every visit, with no issues.
I did not update the address with the clinic because I knew I already paid for my last visit and my bank statements clearly showed I paid for every appointment I had prior.
I just got a call from their front desk yesterday, her name is Tyra. Tyra called me yesterday to tell me point - blank, "you did not pay us for one of your visits and you owe us $45, and Dr. Christie actually told me to call you because she said this is the last time we ask you for payment before we send this to collections". So Dr. Christie was going to send me to collections, and that phone call with Tyra was my "last warning" until they would have negatively affected my credit and I would have had to deal with a credit hit all because of this bill I supposedly owe, which I KNEW was not possible as I had to pay cash/debit card out of pocket EVERY time I visited. my payments have NEVER been late, never been an issue ever since I first went to the practice in 2015.
Additionally, the $45 for an adjustment they tried to say I still owed them for, was for my second to last visit. On my last visit, no one once told me they were unable to charge my card, or that I had an outstanding bill. You would think that if I owed them any money by the next visit I had to pay them, they would tell me that right on the spot. That is why I knew there is something clearly VERY wrong about them trying to pull more money from me. Tyra told me to pay the bill now or have the bill sent to collections, I told them I'm not paying money for an adjustment I already paid for and had to call my bank to get proof of my payment.
When I called my bank, not only did I pay for my adjustment, but they charged my card for $65 TWICE on the day that I apparently "didn't pay". And then I was charged another $45 on top of the last visit I paid for. So Seattle Total Health charged my card THREE TIMES, plus some!!!!! And they were going to send me after collections unless I paid a fourth time?? WTF?
Dr. Christie lacked a sense of ownership for this when I called her, not taking responsibility during the conversation when she first called me beofre I had to call her assistant Tyra with my bank on the phone, with her underwhelming excuse being that "it doesn't show on our ledger here". In other words, I did not do enough investigate my accounting details well enough but I didn't know so its not my fault".
No, totally, completely, YOUR fault. She called me back a second time to ask me how she can pay me back money, because it turns out they OWE me money.
I go to Midtown Chiropractic to receive gonstead chiro there, and my experience is far better. Dr. Christie did not take xrays when she first started to make adjustments on me which was a mistake because I have several issues with my spine that my new chiropractor clearly would not have understood unless he got the xrays.
Now that I go to Midtown Chiropractic, I feel a sense of relief that they care about my spinal health enough to take xrays first to understand my entire situation in a holistic way, and every time I pay my copay at the end of a session, I always get my damn receipt so I know this will never happen to me again. read more
