When my dog accidentally broke a pane in our antique leaded glass windows, I did not know where to turn. No handy person I called had a clue of how to fix it. Renewal by Andersen has been sniffing around our neighborhood for YEARS trying to get me to get rid of my gorgeous old windows - I was worried this event might actually force me to get an entirely new window. Then, I found Seattle Stained Glass. Yes, it was pricey (about 540 after tax)- but there aren't many craftspeople that do this kind of work left! They gave me a quote on Monday and came over and fixed it on Friday. It took them less than an hour. Good as new! I am elated. Thank you, Seattle Stained Glass! read more

Seattle Stained Glass - AFTER (The paint chipped away on the side was not done by SSG, it was done by a handyman who tried to help us before we called SSG) - Glass & Mirrors Near Me - Seattle, Washington

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Worked with them to replace panes in our stained glass door after my dog broke it. They did not replace it with original style of glass. It feels like they replaced the glass with whatever they had on hand. Before they installed it, my husband tried to stop by the shop to look at the repair but it wasn't open. I didn't even realize the glass didn't match the original until after install. We spend over $3200 for them to replace the glass with whatever they had and not the glass that matched the original. read more

Seattle Stained Glass - Glass that was replaced have circular marks in it not like original - Glass & Mirrors Near Me - Seattle, Washington

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You will be taking on a significant risk to your timeless antiques if you choose to work with Seattle Stained Glass (SSG). I'd much rather be here to review the quality of their service, but unfortunately we have to talk about what it means to run a business. Running a business means communicating well, understanding the customer, staying true to your word, and accurate bookkeeping. Sundo, their bookkeeper, loses invoices, mixes up terminology, and makes up fees along the way. The original cost our project to restore 5 stained glass panels was quoted at $2,960 for which we paid a deposit of $1,480. Because SSG was poor at communicating, they later realized it would be $8,666. I asked for evidence of these costs being discussed and agreed upon prior to starting the project. Out of respect for the craft and cost of labor, I brought them a check for $8,666, less the deposit, yet they still wanted more. When it was time to pick up our stained glass, they refused to honor our deposit and they tacked on a monthly storage fee without any coordination with us. Amidst this dispute, they cashed our check anyway. SSG had also agreed at the start to install the glass into our windows, but based on our experience up to this point, we would be happy just receiving the materials and moving on. I went to their studio to pick up the glass to find that the storefront had been entirely boarded up. I called to find that they had moved locations to a residential address in north Seattle. I followed up via email again to determine when and where I can pick up the materials, and this is when Sundo began toying with me. She feigned ignorance over who I was, denied any knowledge of our project, and said she'd email me. Over a phone call she could not answer these simple questions and she ultimately hung up on me and blocked my number. Sundo is a dishonorable and disreputable professional that may ultimately sink this company due to her poor bookkeeping and communication skills. I've seen comments here on Yelp that SSG has chosen to name and shame their own customers who leave negative reviews. Lucky for all of us customers, I keep receipts. It is a shameful and disappointing thing for SSG to punish their own customers and violate their privacy because they can't run their business well. I take no pleasure in sharing my experience with others on Yelp. Artisans working with stained glass are so rare that Sundo and Seattle Stained Glass are threats to keeping the craft alive in this area. To further dissuade anyone from engaging in a project with SSG, I won't even share photos of the finished product; it's imperative that you lead your assessment of SSG based on how they conduct business. The best advice I can give to prospective customers is to seek out alternative studios in the Seattle area if you have a project with stained glass. read more

We have done business with this company for 30 years. They have always been our "go to " for window repairs. This summer a small window in our garage (17x15 inches ) broke. Of course, I call Seattle Stained Glass. I sent photos as requested and explained it is not tempered glass and that it does have lead taping as a decoration. The estimate to repair was $350. I thought this extremely high but agreed. By and by a very nice and competent man came to confirm my measurements and later to install. He was thorough and courteous and skilled. Sadly when I received the bill, it nearly double the estimate. I went to the shop shop to discuss and was pressured to pay, but assured I would be contacted to discuss. A month passed. I returned. Waited over 30 minutes even thought the owner was fully aware why I was there. She had paper work I did not have and told me to take a picture so I would understand. I explained I could not do that. She said she could not make copies and would email paper work. Six days later I receive a call "inviting" me to come to salon to discuss. I return call next morning and am told I cannot come at the time I suggest. She will call me back and tell me what time works. That's it!!! I have turned this over to my credit card disputes department and have found a new glass company that seems well equipped to handle our needs. read more

I CAN'T BELIEVE THESE MORONS KEEP POSTING SOME CUSTOMER'S PHONE NUMBER IN RESPONSE TO MY REVIEW. I AM NOT EMILY&ZEPHYR These people are absolutely positively the worst. I had to delete my previous review because they responded, publicly, with another customers phone number. Outrageous! Here's the review I guess they did not like my first review, which is funny because it reflected everything else everybody has said. So how is this... They are amazing at not answering the phone, not fixing the work that you gave them, not taking responsibility when they actually break items of yours you can prove to them, with several emails, that they admitted breaking your item but they still refuse to take responsibility. And when you say you will end up bringing them to small claims court they laugh at you and hang up the phone. Counting down the days until this business gets shut down for fraud ETA AND now the owner is posting someone's phone number as a response, and sending me messages with the same info. WTAF read more

They have a new owner who is not honoring estimates, not notifying customer when written estimate is doubled from original already above market window repair estimate, and giving customer the run around when asking to meet in person to resolve the issue read more

I have an old house in Magnolia, The leaded glass windows had a couple broken panes that had been that way since we bought the house. I contacted Seattle Stained glass looking for a repair. They replied within 2 days and sent someone out the same week. The repair was clean, professional, and well done. It was a pleasure working with these guys I would definitely use their services again. read more

Seattle Stained Glass - A great old window in need of repair ! - Glass & Mirrors Near Me - Seattle, Washington

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Horrible Customer Service. Avoid this place! They used to be good but under new management. Beware!

Under new management and not sure what they are doing. I tried to make a simple purchase of glass and had to work really hard to get them to even sell me some to the extent of telling them how to measure it, how to add sales tax. One very unhappy customer was complaining about a huge bill for a simple glass installation while I waited for an hour to buy a little glass. Not sure what's going on but hope they can get their act together as they have been the best place to get glass in the Seattle area until recently. read more

I would have given negative stars if I could! Stay away from this business, as long as the management is the same! *** Turns out they share the customer phone numbers and contact information publicly on here, so watch out for that as well! The initial conversation with the company was good. I called them, told them my leaded window is broken by a ladder fall; asked how quickly they can repair it and how much, added the fact that my house is getting painted. They gave me a date and a $ amount. Later they came to remove the broken window. During the removal, they remove the skinny trim pieces holding the window and tossed them with the garbage from the painting job. While doing this, they did not tell me or anyone what those pieces were, whether they were garbage or needed. I somehow kept them. Later we set an appointment to a date to install. On the day of, they came exactly the 1 hour time-window I told them not to, insisted on installing the window: they called me, texted me, kept ringing my door. During the installation, even though I told them to be careful with the paint job many many times, they did not care; splashed white caulk all over the black trim and belly pieces and damaged the black trim right above the window with leaning the ladder without a proper protective cover. I asked them to fix the white caulk splashes during the installation many times, but they did not listen to me. When they were done, we saw the clear damage on the black window trim caused by leaning the ladder. Later told me to resolve it with the office. I emailed the office people, only to get the offer of them doing the re-painting job. They did not accept neither covering the damages or hiring a professional to fix the damages they caused. Through the emails, the owner told me that I should have warned his technicians, which I had (have videos of this), and that I should have told them that the house was being painted which again I had and the technicians knew as they removed the broken window as the house was getting painted. Later, the owner told me that we cannot come to an agreement. In the last message, they said they are NOT fixing the damage, that I should have stopped their technicians when they are damaging my house (while I had told them to be careful many times) and they will take me to the court if I am not paying the full amount. So there is threatening too... Their customer service and satisfaction is absolutely zero. Unfortunately, I am not surprised reading the other customer reviews. It is such a shame that this store was a good stained glass shop and I had a lot of other projects to complete with them. Absolutely not doing that now. Do not do business with these people, there are bunch of other leaded & stained glass shops in the city; go to them. That is what I am doing for my other projects! *** There is a reply to my review in Google. That is not what they written to me, it is a highly modified version of the conversation. Google does not let you respond to a response. Hence, I edited my review there, and editing here as well. I only opposed them sharing my email, home address publicly online, my home pictures, my phone number and where I work publicly. In my case, they even stalked where I worked and sent me an email saying their sons are also working there to get me take down my review. They have been harassing me for close to a month to take down my review. read more

I stopped by to pick up some glass grit, as I try to support local businesses. 42 minutes is how long I waited to get any acknowledgement. I finally got her attention by flapping my arms... when she finally made eye contact, I was actually relieved she could see me. She was helping a customer, and I totally get that. But she never once acknowledged that I was there or waiting or if I had a simple question. Nothing. I was invisible to her. When I finally gave up (flapping arms) she blasted me about how I would get the same level of attention (hilariously, she snapped it at me). I'm not saying she should drop everything and help me, but if he's been in there for an hour and you have other customers waiting and getting frustrated and leaving because they're being ignored, you should.. A. Acknowledge them "hi, I'll be with you soon" or the " I'll be with you, soon" or EVEN SOME EYE CONTACT AND A SMILE B. If you've been that long with an indecisive customer, excuse yourself for a moment and make sure the people waiting don't need something super simple like a jar of frit, that could be dealt with in less than two minutes. C. Golden rule of retail. Greet all customers when they walk in the door or you see them waiting. Instead I got yelled at. Thanks lady, you made a very crappy day worse and you just lost a bunch of business. Bottom line- The customer service is atrocious, the prices are so marked up, they're nearly double anywhere else. Go to Bullseye in Portland or Covenant Art Glass in Everett. read more

Wonderful glass store with great array of supplies. This is primarily a shop for artists supplies, people looking to learn or clients seeking professional stained glass for their home. As a hobbyists, the selection is incredible. They have a wide range of Spectrum glass in a variety of texture and colors. They are also willing to special order glass. Nice selection of drill bits, solder, and tools. They have a huge assortment of bins in the front to choose smaller portions of glass for mosaics and pieces in larger projects. Great prices on these pieces too. The regular glass is also priced quite well for quality glass. They offer an array of classes for beginners. Copper foil, lead foil, and the new fusing method. No advanced classes yet but the staff is more than willing to help with any project and teach you tricks. Excellent examples of professional work on their website too. read more

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Sent in a request for estimate on repairing an old stained glass window with a couple of cracks in it and they couldn't bother to ever respond to me. Way to run a business! I'll go elsewhere. **************** I admit, when I wrote this initial review, I was pretty irritated. I'd attempted 3 different places to get windows I'd acquired from the demolition of an old hospital fixed and none could bother to get back to me. Seattle Stained Glass did get back to me, apologized for missing my emails, and I managed to get my windows to them after the holiday madness had settled down. The estimate I received was fair, and when I returned to pick them up was delighted to find out they were a cheaper fix than they thought! The work done is superb! Now my windows are hanging in my front window and I just love them. Thank you so much, guys. read more

Seattle Stained Glass - My newly repaired windows looking great! - Glass & Mirrors Near Me - Seattle, Washington

I contacted Seattle Stained Glass about making a small, insulated window for my bathroom. It's been years, since I had a similar one made, by another business which closed. I wasn't even sure it could still be done. I told Aaron my project was in the planning stage for later in the Summer, but he still cheerfully volunteered to take down my information. I asked if I could see a picture of a finished window and within hours he sent me just what I needed to see! He optimistically said he hoped to hear from me when I got closer to starting my project and would look forward to working with me. Many customer service people would have blown me off, when I told them my plan was in the future and certainly not bother to do any research for me. I call this great customer service! There were some negative reviews, but I'm not sure who some of the other folks spoke with or met, but their experience was far different from mine. read more

My experience with Seattle Stained Glass was very special .That is nearly open day we finally decided to fix 3 faint crack in the french window ,They've been broken for several years and we felt hesitated to get them fix because I figured it'll cost too much..We hope the house to look its best on the open day .We reached out They asked for photos to provided solution to fix .Through email, they asked many detailed questions, such as the size of the window, the pattern of the glass.It was a week later I was given the coming out time , but when they found out about the Open Day, they came the next day . Two twenties arrived late than appointment , they took some kind of machine and worked two hours.They worked so skillfully that it is a pleasure to watch them cutting the glass .Their work is the last effort for the perfect open day. If, if you are late, please inform me in time instead of giving me no explanation. It felt awful to wait without any information read more

Can I give 0 stars? How about less than zero stars because that is what I would really like to do. This compnay is the WORST. They are so unresonsive that I thought for a while that they had prolly closed. Their work is not good, it is sloppy and you will proly get something back in even worse shape than when you brought it to them. If you get it back at all! They are mean and dismissive and don't care at all about there customers. read more

WOW! Seattle Stained Glass is incredible. We showed up with several damaged windows and they were SO KNOWLEDGEABLE! They even told us things we could do on our end to save money before they repair. They truly went above and beyond. Highly recommend. Ask for Chelsea! She's the BEST! read more

AVOID THIS PLACE AT ALL COSTS !! We brought a stained glass window to be framed about 6 months ago. When my husband called to inquire about status, he was told that there were cracks in the glass. WHEN WE DELIVERED THE PIECE, THERE WERE ABSOLUTELY NO CRACKS. When he asked to speak with the manager, they said that he was gone but would call him back. He never called back and my husband followed up repeatedly. In the meantime, they have been sold and the new owners won't take any responsibility for fixing any of it. They don't call us back, they don't follow up and basically, they don't care about their customers. This piece of stained glass was created by my mom, who passed away 3 years ago. It means a lot to me and I am shocked by how little they care about customers, accountability or follow up. read more

So, we have a 102 year old house with 35 windows, and two tween boys who wreaked their toddler havoc under our roof. As you might imagine, in our 14 years living in this house, a fair number of windows have been cracked and/or broken. We finally decided to bite the bullet, fingers crossed that our kids are well past the "Oops, I broke another window pane, mom," phase, and hired this company to replace six panes in our house. Yes, it was an investment, but you know what we got: gorgeous, wavy glass windows that perfectly match our old school windows. The team that came out were here for the better part of the day, did a perfect install, and left our home spotlessly clean, with no bits and pieces of old glazing or glass from the repair. I never knew that windows could spark joy, but damn, this feels like the ultimate Marie Kondo act of keeping only the things you love and throwing out the old--cuz nothing feels more joyous to me today than peering out of my new wavy glass windows instead of windows held together with yellowing packing tape. Thanks, Seattle Stained Glass. You won't regret hiring these guys. read more

I am currently taking a class here (building a stained glass window) im enjoying it very much and learning a lot ..if you have ever wanted to try this .. you should and do it here ! the teacher Jack is very helpful and takes the time to show you the skills you will need to learn to fish for a life time!(so to speak) For a nominal 80 dollars gets you five 2 hour classes and by the end you will have built your first window. expect to pay for a few hand tools and sky's the limit when it comes to picking out glass.. any where from a couple buck's to 50 bucks a square foot. I consider myself to be a serious DIY'er and this has been a great learning experience . Maybe ill post a pic of the window i made.Im sure ill be back time and time again..oh you can also rent shop time for 10 bucks an hour ..SA-weet ! you can do it ! read more

Seattle Stained Glass - thank you Jack for teaching me the way. - Glass & Mirrors Near Me - Seattle, Washington

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As first-time homebuyers who know nothing about the original leaded windows we have in our house, we put off fixing one of the panes we broke when moving in because we thought it would be expensive, take a long time, and hard to find someone to fix. Those concerns were alleviated when we called Seattle Stained Glass. They have many 5 start/A rating reviews on Angie's List so we were confident in hiring them. It was very inexpensive to fix our small pane of glass that had broken. Scheduling was a breeze - they were out a few days later, and it took a short time (an hour or so)? to fix. No big deal at all. They also had recommendations for window replacements, should we ever choose to do so. For many of the older Craftsman-style homes in Seattle, Seattle Stained Glass is an excellent resource for all your window needs! read more

we had several broken windows that need there placement parts .they've been broken for years .Seattle stained glass is very reasonable priced , it took them 2 hours fixed 3 windows ,definitely recommend them. read more

I continue to have positive experiences every time I visit SSG! Most recently, Max was patient and thorough in helping me find just the right shade of gray for a fun and whimsy project I'm working on. The owner (the usualy guy I see in there...Justin???) is also very helpful. Glass is expensive. This shop is no exception but they do have an amazing selection and know what they are doing! Thank you, SSG! read more

AVOID THIS PLACE AT ALL COSTS! Wednesday, August 4th I contacted Seattle Stained Glass and spoke to "Delia" about the repair/reconstruction of a leaded glass window for my front door. I sent photos and a description of the work I wanted done via email, and Delia said she would send me an email quote for both the repair and reconstruction by the end of the day. No quote arrived, so the next day I contacted Seattle Stained Glass, spoke to someone different since Delia was not available, and asked that Delia call me. No call was returned, so I called and spoke to Delia at the end of the day. When speaking with her, she seemed very confused and didn't seem to have any memory of our previous conversation, but then--after shuffling papers while I waited on the phone--she was able to come up with some paperwork that indicated a cost of about $1800 + tax for a reconstruction. I then asked Delia to send me an email confirming that cost, but no email ever arrived. I made an appointment with Delia to come to the store on Monday at 2:00pm to discuss the selection of glass and pattern for the window. Since I live about an hour and a half drive from the store, I decided to call to confirm our appointment before I left home. When I called, Delia answered, and when I asked if our appointment was still "on", she became completely bewildered and had no recollection of the appointment. After waiting on the phone for at least 10 minutes--and listening to Delia shuffle papers in the background--she asked when I could come by. I said at 2:00pm--as per my appointment. I made the hour and a half drive, and arrived at the store at 2:00pm only to be told by Delia that a "mistake" had been made and that the cost would be over $2200 + tax--a difference of over $400. When asked why this "mistake" was not caught earlier and why I never received an email indicating the initial or revised cost, Delia's response was "My computer was down." I don't believe any "mistake" was ever made--the photos and description I sent of the work I wanted done were clear and concise. This was a clear case of "bait and switch"--which other stained glass companies have indicated is common practice for Seattle Stained Glass--i.e. the quoted price is never honored and the price goes up as work progresses. I asked if the quoted price would be honored and was told "no". Bottom line: Seattle Stained Glass has terrible customer service, doesn't follow through on what they say they will do, and won't honor their quotes. Fortunately, I'm not out any $$$--just 3 hours of driving time. read more

A month ago I took a lamp for repair. I explained how extremely important it was for me to get it back by today, 1 month later. Was told that would be no problem. Went to collect it today. They finally found it in a corner and it had not been repaired. Due date very noticeable on the top of the work order. Will find somewhere else to have it repaired. Terrible service. Never going back. read more

Outstanding service - we have an old 1920s era Seattle home and our front door glass was broken. Called a bunch of window repair services around Seattle, sent them pictures, etc and was told the repair was too complicated based on our window design. A couple of these other businesses referred me to Seattle Stained Glass. I called them on a Thursday, spoke with Sean who was great, very helpful. I dropped the door off the next morning and picked it up a few hours later looking good as new! Greatly appreciate the prompt and friendly service! read more

Fantastic experience. I had a window in our bathroom door that was not opaque enough and Blake recommended we just sandblast the window. I really liked that idea because the design on the window matched other windows in our house. He warned me that sometimes the windows break when you do that, but I wanted a change regardless. The window did not break and the whole experience took about 2 hours total. (I do live near the shop). Wish I had done this years ago! It's just great. Now I'm looking around my house for other stuff I can have them do. read more

Wonderful store with helpful and friendly staff. My husband made a stained glass piece as a gift for our niece. Unfortunately it arrived with a crack in it so he needed to do a quick emergency repair. Michelle and Mir went above and beyond to help him, even allowing him to use their tools. He was able to do the repair and our niece loved her gift. We wish we lived closer as their store has a great selection of glass and books. read more

I went here today with a half-cooked idea, and left with all the pieces necessary and several different methods with which to approach my project. And all thanks to Susy and Poe. They had tons of ideas and spent an hour with me helping me turn my whim into a tangible creation. read more

Google other places in the Seattle area and don't waste your time, money or energy here. Unfortunately I had a bad experience with Seattle Stained Glass. About 6 weeks ago my husband and I were verbally quoted $17 (plus supplies, which we were told "would not be much") for the work we were having done on our small stained glass lamp. When he came to get it- he learned that in fact it was $70 an hour. My husband and I both heard $17. If we would have known that it was $70, we would not have had the work done as it wasn't urgent/pressing. A woman who was there the day he came in to pick up the lamp told him that the price quote for labor is also up on their website but I can't seem to find where it's posted (though it's possible I'm looking in the wrong spot. Remembering that it's easy to tell when something is added to a website date-wise.) And is it listed in plain sight in the shop? We didn't see that. Why isn't an estimated work order produced when someone brings in their work? I find it really annoying that in fact we should have asked to have something in writing when they are the 'professional' business. I understand now that $70 is what they charge for this and besides the fact if that's the price; that is NOT what either one of us heard. We even said out-loud to the guy during the original meeting, "Wow, yes we'll get the work down for $17 an hour." I wrote the manager and explained the situation and asked to get compensated for the difference as I think that's the ethical thing for a business to do. He was very good about getting back to me, though his tone was snarky. He failed to acknowledge the fact that we were not presented with any work order in writing. He also gave me a sob story about why they charge what they charge (which again is not the point.) He was also helpful in that he offered to set up a payment plan for us, but again missed the point. Mainly he put the situation back on me, "I'm sorry you misunderstood." He absolutely did not listen to my needs. I wrote back thanking him but saying that they should put the price up on the site and make a note in the store so that this doesn't happen to anyone else. BUT I never heard back from him. It's a bummer that there aren't many other stained glass places in the Seattle area. If there were, they might think twice about treating people this way. The work that was done was fine. But it the administrative end was handled poorly. And the response from the manager was completely unacceptable. read more

I went to Seattle Stained Glass today with lots of questions and no experience. The guy working the shop patiently answered my questions with thoughtfulness even when they did not relate to their expertise. Further, he demonstrated glass cutting for me without knowing whether I would buy anything from the store (I did). I was grateful that I was made to feel comfortable and the information I gathered helped get me on my way with my project. I'll definitely return. read more

Although it was a bit of a drive from NE Tacoma we made a day trip to Seattle to get some glass for my son's school glass projects. We found a huge selection of different types of glass and other supplies. There were also idea books, patterns, glass beads and more at Seattle Stained Glass. There was a bit of a rush when we arrived. There was one woman working with about 6 people that all walked in at once. I didn't feel rushed and really felt comfortable and when we asked questions she was very patient and made us feel like we were the only ones there, not like she had a bunch of people waiting on us to just finish and get out. We'll definitely be back. read more

I took a class with Jack last year. Actually, I signed up two years ago, but they cancelled it due to lack of students. Then, in the class, Jack talked most of the time and didn't give us a lot of time to work. And the shop was continually out of things we needed, like putty. read more

Seattle Stained Glass was awesome. I emailed them with a picture of a cracked window asking if they could fix it and they gave me a call the next business day. I brought the window in that afternoon and they made it good as new in an hour. Awesome work, speedy service, and very affordable. Would definitely recommend. read more

Absolutely do NOT trust this place if you're on a schedule! I called earlier in the week about bringing three windows in to have the glass replaced and they said to bring them in on Friday. Friday morning, I removed the three windows from the window frame -- which wasn't easy as they are old windows -- and I took them into the shop. The receptionist went in the back and some guy came out and told me they couldn't do it. I tried to plead my case but he coldly turned me down. They said they might be able to get it done next week if I leave the windows. Meanwhile, I have three open window frames. This is a very poorly run business! read more

Do not go there! They've had our leaded glass window now for 9 weeks. I was promised to have it back no later than 6 weeks - to repair one broken pane. Just got off the phone with them after I last spoke with them two weeks ago, and was informed it will take an additional two more weeks. Meanwhile the plywood covering as its replacements is rotting. Just used Yelp to find another guy in Wallingford. He'll fix and return this week. There are other places - don't be suckered into going here. They're terrible at giving estimates on time and customer service leaves a lot to be desired. read more

This is a beautiful and interesting shop/workshop. I'm sure they can do just about anything you can dream up.....for a price. They have what looks like large boxes full of scrap pieces if you need glass for an art/craft project. Right on 45th with accessible street parking. Friendly staff. read more

I have been a long time 20+ year customer of Seattle Stained Glass. Each and every time I go in there I have felt like they treat me as if they are doing me a favor. I am a spec builder in Seattle and have appreciated the varieties they offer in glass but it has finally come the times that I say goodbye to them. They act as if we should be indebted to them as a company. But I know that I serve my clients no matter what and with respect. I went in today and asked them to help me work through a little scenario I had with some glass globes. The woman at the desk always acts as if I'm putting her out. She looked at me and said no way can we do anything for you. A flat out no. Not, "I'm sorry let me look at it and let me give you some suggestions", a flat out no. And then after I said "Really!!! Nothing!!" she said I guess we could try but I'd charge you $100 just to try. It's not even about the money for me it's solely the attitude. I surely hope she is an owner of the business because if I was an owner I would never want her as an employee. I've met with her on multiple occasions she always acts as if she's never seen me before. And always act unenthusiastic to have me walk in the door. I have never ever in my life written a review about a company but I feel the business should take a look at their staff. I went down the road to an amazing company that will give me many options that I need for my business. And a gentleman here was so happy and willing to help me and give it a try. So thank you to Hy-lite Mirror And Glass in Ballard. Thank you for running a company the way you should. read more

Absolutely do not use them! We paid for a stained glass window which they never installed and they never responded to calls or emails.

Seattle Stained Glass is amazing! Finding this shop has been life-changing for me. The retail store has an abundant selection of beautiful glass and everything you need to get started. If they're out of something, you can request it ordered. Everyone is super knowledgable and I always get the help I need. They offer a number of classes. I started out in Jack's intro to lead came class, then took a couple rounds of Michelle's ongoing stained glass lab class, where I learned the copper foil technique. It's been a year and a half since I first set foot in the store, and I now own my own stained glass business that handsomely supplements my income. It's always a pleasure stopping in for supplies -- I feel so welcome there and love chatting :). Signing up for my first class was one of the best investments I've ever made, and it was really affordable too. You can be a total beginner and they'll help you from wherever you are at. Just be sure to follow directions and you'll be on your way to creating something beautiful! read more