Their website was very informative and when I contacted them they provided quick response times and were very helpful. I got 5 quotes, and they were the most competitively priced with the earliest starting date, so I went with them.
Christina was courteous, professional, and got my house lined up for inspection that same week. I paid extra for a rush order, and they kept their word and got their report back to me within 24 hours. This enabled me to get the correct type of asbestos abatement lined up and it is keeping my project on track. Awesome!
Now comes the questionable part. Based on a 1,000sf house, I was quoted $250 for samples. Though I didn't receive any kind of receipt from them, I see my credit card was charged, and the samples cost me somewhere over $600 (no receipt was sent so I don't know how it is itemized). Maybe they realized they needed more samples when they got out there, but I wasn't notified or warned that it was going to be over double the amount.
Being in construction, I understand estimates can and often do change, but that I wasn't notified beforehand that it would be over double the samples, which would have given me the chance to go with a lower priced company, it just really got to me. When I got in contact with the owner, he mentioned that the ~$400 we were arguing was not a lot of money... maybe not to him, but definitely to me.
In the end he agreed to split the difference with me, which I very much appreciate. He couldn't "waste anymore time" on this (his words), so I'm not sure when exactly I'll receive the refund, but I'm hoping they follow through and mail me a check with the difference.
TL;DR Miscommunication happens and everyone makes mistakes, but I'm still very happy with the speed in which they got me my test results which has kept my project on schedule. In regards to a partial refund, I'll update with the outcome.
Update: They sent me a refund check about a week later with the correct amount. read more