Never use this service. I had someone come to repair my dryer and was told it needed parts. I had to pay $827 upfront and then wait two weeks for the parts to arrive. A different repairman came out two weeks later and he told me I never needed the parts and that the dryer just needed to be cleaned. It should have cost me $169. I was told I would receive a $657 refund. I'm still waiting. I tried calling and it's impossible, all you get is AI. You will not get a live person. I emailed customer service their inbox is full. I emailed support and I am still waiting. I thought Sears was legit, it feels like a scam. Next in line file a complaint with the BBB and file a chargeback with my credit card company. read more

Demetri was a polite but incompetent technician. He diagnosed the problem and ordered the part. The morning of his repair, he called early and asked if I would cut the gas off to the Electrolux oven. I stated I did not feel comfortable doing that. Later that day, he finished installing the regulator and said I still smell a little gas b/c he had just turned it back on. When I got home from work that evening the house reeked of gas.  I immediately opened the windows and doors and went outside to call him. He stated he had clocked out and could not do anything and suggested pulling the oven out and turning off the gas at the wall. He also said that when I made another appointment that I should ask for a tech that specializes in gas ovens. You cannot call to make another appt. with a live person - Sears only has AI operators. Now I am required to have a virtual appt. before someone else comes to the house to correct the sloppy repair job. We will not use Sears again, and I would not recommend them. read more

My washer was not draining, showing code OE, and I called to have it repaired. The "technician" showed up late and spent 15 minutes in my laundry room. He came out and told me my washer was fixed, handed me a bill for $450 dollars, waited for my credit card payment to post in his app, and left. My washer was not fixed. It was still displaying code OE. In other words, he did nothing to solve the problem but charged me as if he did. I called Sears an hour after he left to let them know that my washer was not repaired. They assured me that they would get back to me the next day about rescheduling. Over the next few days I was told 1. They would get someone out asap. 2. They had no open appointments and needed to put me on a waiting list. 3. They had no available technicians in my area and would have to find someone in a surrounding area. 4. Lastly they send me an email: "We regret to inform you that we do not have available technicians in your area to complete your service. Unfortunately was will need to closed your service request at this time." Three hours and six employees later I was able to get a partial refund but they kept the $129 technician fee. This is not the same Sears I have used in the past for repairs and I do not recommend read more

The tech did a great job. Hr showed up on time and completed the service quickly and with integrit.

Very pleased with the professionalism of Julian the repair technician. He was thorough and respectful. He took care of everything from the beginning to the cleanup! read more

I only gave this one star because zero was not an option. After we prepaid for the refrigerator repair, they didn't show up to do the work TWICE. read more

The repair person came for the first visit and NEVER CAME BACK!!!!!! He lied after they collected my money!!! I wish I could get a lawyer. i guess money means nothing to Sears!!!! read more

Julian, Sears technican replaced 3 parts to my icemaker, it's still not working. I paid Sears over 30yrs for misery.

Very nice gentleman. He did the diagnosis in a timely manner. He was on time and he called before his arrival time.

He did a great job! He taught us how to clean the washer properly and to reduce the amount of detergent we are using. We have never had a front loader so he got us straightened out and we appreciate it! read more

Appointment was schedule, technician call in AM to verify then close out my work order without even showing up or calling.

Sears came out on yesterday which was May 31st 2024 and he said he fixed my refrigerator added a one little part to it and my refrigerator is still doing the same thing it was running while he was here but not putting out much cold air and he said it was on getting cold and it weren't is doing the same thing my refrigerator is not fixed and I've already paid you guys someone call me back my number is 912 -596-2394 read more

TechnicIan did not turn refrigerator on to make sure it was working. I have been on the phone for 5 hours to get someone to come back and complete the job. I am being told Feb 1. Two weeks away for where I already waited my turn read more

Would give ZERO stars if I could. I was in a really desperate situation and these jokers DID NOT SHOW UP. Made a confirmed online appointment. I made multiple calls and I was promised they would arrive. NO SHOW. Only notice I was given was when I called a 5th time the auto message said my appointment was moved 3 days later. DO NOT GIVE THESE PEOPLE YOUR BUSINESS. EDIT UPDATE: My original scheduled date was 10 days ago. TEN!!! They just showed up today in a vehicle with a non working 800 number on the outside knocking on my door. Am I being trolled by this company? Clowns. read more

Repairmen are nice. That is the end of the positive things I can say. 3 visits for same problem and still ordering the wrong parts or parts missing. Now a 4 th visit required. You have to be on site , over 18 and available for an 8 hour time period. Several 8 hour visits. Looked at the reviews on another site. This is a common problem. read more

Sears is terrible and they don't own up to there service agreement. I have been having troubles with my refrigerator every since I owned it and I have not been able to get help. read more

water will not disperse ever since technician felt with my refrigerator. now I can even make ice!!

Spoiling food in my refrigerator. Took half day off from work with no pay to be home for the scheduled and verified appointment time. Appointment from 1-5. No call, nothing. Called 888# they said I would be contacted, then said 5:45, then said 6:30pm. Now I'm told 7pm. As of now no one has showed up. Use someone else. Terrible customer service. Terrible. read more

I called Sears home services for appliances to fix a broken fan belt on my riding mower I discussed the fee with the representative was told it would be $100 plus $31 charge for the belt I asked If the $100 house call change is included in the final charge or is it extra I was told it was included I asked several times saying "so the total charge would be about $130-$140" and I was told it would be, It turns out there's this misinformation the total fee for installing new fan belt was About $230-$240 I called Sears customer service to complain I was told I would be called back and was never called back I finally reached the escalation department a week later and was told there's nothing that would be done to correct this read more

Spent the afternoon waiting for my scheduled repair for my Kenmore gas grill. An hour and a half after the end of the promised time frame, Sears called to say that because of the rain, he wouldn't be able to perform the repair, and the next available date would be more than two weeks out. Poor product and poor customer service. read more

I was given a confirmed appointment to complete repair of my washer and took off work to be present between 8am and 5pm as instructed. I get a call at 12:30 or so that the technician left and no one would be coming. As I was telling the person on the phone how unacceptable this was, he hung up on me. I called three different numbers and spoke to 3 different people only to be told I could have an appointment in 3 weeks. Now I get a request to tell evaluate their service on August 14 which never even happened! Never use this company in the HHI, SC area. They have terrible customer service and response! Do not give them your business. read more

Bought extended warranty on $3000 LG fridge. Is a little over a year old and began shutting off just after Thanksgiving. It is 12/31 and they still have not fixed the fridge. Yoi'll wait at least 2 weeks for a service visit, and if they don't fix it that day, you'll wait another 2 weeks. They outsource the customer service (Philippines I believe) and many of the reps are rude and often hang up on you. read more