I have nearly 400 dives logged. I dive throughout the Caribbean and have sampled a number of top quality dive centers. Of all of them, ScubaTony (ST) stands out as the best. Here's why...
Professionalism - The ScubaTony team is made up of outstanding Instructor-Dive Masters, boat captains and support staff. Importantly, all the Dive Masters are certified Instructors, which is very rare at a dive center. They are all seasoned professionals. Beyond that, they are caring individuals who want you to be safe and have a fantastic dive experience.
Customer Service - Tony and Adam are co-owners. They've built the business based on the core true belief that when a customer has an awesome experience, they will become a return customer and also tell others about them. I believe that is key to being a successful business and they have made that happen.
Equipment - The equipment is in excellent condition and is turned over for new gear regularly; I'm told about every 100 dives. It is also well maintained. When I've had a problem with my own top quality gear and needed to use theirs, I was very happy with the quality. It definitely is not one of those situations where you feel like you're using someone's hand-me-down gear as I've seen in many dive centers.
As part of my professional career, I've been responsible for the teaching of customer service skills in some top-flight major companies. So, I look with a critical eye at the customer service of any company.
What I've found is that each member of the ST-team starting with Paulina in Reservations all the way through to the Instructor-Dive Masters and boat captains, are on the same page about delivering a truly best-in-class customer experience.
What I found with ST is thoroughness, professionalism, safety consciousness, and technical skills they have as both individuals, as well as a team, and are second to no one.
The Instructor-Dive Masters are first-rate. Israel, Charlie, Pedro, Marc and Manuel (Manu) are at your service and knock themselves out to make your dive trip the best you've ever experienced.
The boat captains, Carlos (aka Papo) and Hector (aka Mago which means magician in Spanish) are highly-skilled as boat drivers. But, they don't just drive the boat. They too go beyond this as you are preparing for your dive. They make sure everything is right with your equipment, and they help you put on your gear. Again, with them, safety is Job-1, right up there with you having an awesome dive. When exiting the water and getting back into the boat,, they make sure you get back on the boat safely, that you are secured, offered hydration and food, and all with sincere smiles, and light-hearted humor to go with it. One thing that really stands out is how they deal with newer divers.
I can only wish that when I dive somewhere other than Cozumel that I am treated to such a great experience. ScubaTony is the benchmark against which I measure all others.
Try them. You won't be disappointed!
Gary read more