Mary helped me pick out an appropriate wheelchair for my 12 year old grandson who had quite an…read moreaccident and was in the hospital. She picked the perfect wheelchair given my financial constraints and the actual physical aspects of the wheel chair needed given his hip dislocation. She had so much patience teaching me how to pack it for traveling too! The physical therapist said it was perfect.

I was looking for a cushion that I could use while I have a raised sore on my buttocks. Most of…read moretheir inventory is for wheelchairs or tail bone issues. There was one possibility but the young woman said she couldn't open the box so I could see if it would be a solution. I had to tell her I would pay the $40 for it since she " didn't want to get in trouble". It is not a great solution but I am using it as best as I can for short times. How does a store expect to sell a medical solution without a test model available? Go to a store that lets you at least sit on a sample before purchasing!

2022-04 The location on Burnet Road was clean and bright. The reception staff were civil and…read morepolite but grim. Training session was led by a cheerful person and all questions were carefully answered. I'll update later for billing and resupply perspectives

This is a horrible company to deal with as far as oxygen supply. They make me use the home fill kit…read morebecause I live so far out of the city. But my rescue tanks will not refill on the kit. We have tried and tried. So I'm trying to get some regular rescue tanks. First off, they question why I need the larger size. So I have to explain to them. My insurance company has to get involved as I do not need to provide a reason - the doctor's prescription covers it. My insurance covers it. It's always something with them and the large tanks (I think it's M-60).

I rented a knee scooter for my mom and prepaid 2 weeks. She wasn't able to use it so I returned it…read more I thought that I would at least have to pay for the 1st week, but Brenda was very helpful and help me get a full refund.

The staff is super helpful. We have gotten several types of medical equipment as we navigate a…read morecouple of spine surgeries. I recently purchased a four wheeled walker. A special shout out to Reuben who worked with me.

Wow! I had a great experience with Erring Medical Equipment. I took my 87 year-old mother to the…read morestore for help with her walker. They were able to get us set up with what we needed in the right size. I would definitely recommend this group. Josh helped us. He was great. I think it was even his first day.

Got the item I needed and fast. Wish there was a customer service phone number though.read more

BE AWARE BE AWARE! Do not trust the positive reviews on their site…read more I recently purchased the Vacu-Aide Suction Machine Model 7325P for $379.00 from Medical Supply Pros. The unit arrived fairly quickly, but did not include a Yankauer for nasal suction. I tried contacting the company to purchase a yankauer and after a delayed response I was told they had no yankauer's and that I would have to shop other companies to order such equipment. I later located a company who sold yankauer's at a very reasonable price. I received the yankauer's a couple days later and then attempted to use the Vacu-Aide Machine. It was difficult to use to the point feeling unsafe and came with very vague instructions. I tried the machine one time and immediately knew right away this machine was not going to work-too dangerous! I immediately requested a refund from the company and within a couple of days got the approval to send the unit back, but I would be responsible for the $28 dollar shipping. I followed their strict return guidelines on how to package and label the unit for returning the device. A couple weeks passed and I hadn't received a refund. I reached out to the company several times via email (unable to actually speak with a person). I then received the unit back on my porch and on the side of the box it indicated the refund had been denied because it was not returned in its original box. This of course was completely false. I personally packaged and returned the unit in its original box. The company now tells me there is nothing they can do and now I am stuck with a $379.00 dollar machine that I have zero use for. I would highly recommend not doing business with this company. They most certainly do not honor their return policy. On another note, they are not accredited through the Better Business Bureau, in fact he BBB sight indicates "Complaints often center around unresponsive customer service, difficulties securing refunds and unexpected shipping charges - "The business is not accredited by the BBB and holds an unaccredited rating with multiple consumer complaints regarding order discrepancies and return policies." This company also has additional negative reviews on various other website's mostly related to poor customer service and failure to honor their return policy. Doing business with this company is very risky to say the least. In addition, I sent a letter to their management team, but they refuse to respond. Healthcare Supply Pros, I am not going away. What you are doing to me as a consumer is simply not right and others need to know.

I felt ecstatic to learn that a medical supply office was opening up near me to assist with C Pap…read moresupplies and to send data to my sleep specialist. Allmed was very happy to sell me a new machine and told me to come in with the data card any time for analysis. Well when I returned I was told that they do not handle the data read outs. I would need to send the card to San Antonio! Big disappointment. ..I feel like they really misrepresented their support...Today I tried to stop in and there was an Office Closed sign on the door! This was at 3 o'clock on a normal work day. I cannot recommend this business...

I do not enjoy having sleep apnea. But I do enjoy being able to shop for the supplies I need and…read morebeing greeted and appreciated with great customer service. I have dealt with this company for a couple years now and they have always been top notch.

I was not upset that they didn't have the product that I was looking for, but I was upset at the…read morewoman in there. Her attitude was horrible. I wasn't really even talking to her and she was very condescending with me. When I asked why they don't carry a product that I have seen online she piped up "I already told you!. She was rude and I would not recommend this business to anyone.

The staff at Mobility City (MC) are great to work with. No pressure just a lot of helpful…read moreinformation. My Father in Law has reached a time in his life where he's considering a "scooter". Getting harder for him to be on his feet for any length of time. My main concern is his ability to control it and maneuvering inside and outside the home. The guys at MC showed us "zero turn radius" powered chairs and some four wheel chairs with a pretty tight turning ability. The unit needed to be light enough for my wife to be able to toss in the back of our SUV. Yet sturdy enough to handle a 5'10 frame. MC has a nice selection of all types of assistance equipment and also the ability to rent if you want to "try before you buy". Purchase, rent or repair, your options are here at Mobility City. So give the guys a visit if you're in the need for power mobility equipment.

I arrived in Austin last night from Santa Fe with a cpap issue and Jason and his team helped me…read moreright away. I can't say enough good things about the quality of customer service and care these folks showed me. I highly recommend them.

Situation resolved after contacting manager. Had what was ordered 1 hour later. Thanks. Now to…read moresee if bills arrive on time with Coding included.

He was so incredibly helpful. And knowledgeable. Not a high pressure salesperson, he really wants…read moreto fit me with the best for me/us. We especially appreciate that, paying cash. I'll get all my DME needs there!

I had to pick up a friend in San Antonio earlier in the day. His walker had a badly bent wheel and…read morewas going make it very difficult for him to get around. We were recording in a sound studio later that day, and there wasn't a lot of time to find a wheelchair for rent without paying hundreds of dollars for only a few days. Martin Mobility let us have the chair for the entire week at half the cost of anyone else in Austin. I picked it up, and Elizabeth showed me how to pack it, lift it, and store it properly in my car. My friend Larry could not stop talking about how much easier it was for him to get around. From now on we will use Martin Mobility whenever he comes to town. Very reasonable prices, helpful, hardworking employees. This is what local business is supposed to be.

After getting hassled at People's Rx for no reason other than that they enjoy being difficult, I…read morecame to Liberty Pharmacy. I was able to get the supplies I needed for my dogs medication and the supplements and vitamins I needed for me. No fuss, no muss, easy peasy. All of the ladies were very helpful and two of them were very friendly. If the service continue to be this good then I will make this my regular pharmacy and medical supplier.

The joys of getting older is your bones start to creak and rattle a little...well not…read moreliterally...figuratively. I have a sore knee and went into Liberty Pharmacy & Medical Supply in search of a knee brace. While they had an assortment of braces, they did not have the one i was looking for. My vague recollection is that a woman had a green knee brace that you could pull on almost like hose but gripped much tighter. Needless to say, Liberty Pharmacy & Medical Supply did not have any such knee brace. They did have an assortment of braces for your arms and legs. The pharmacist was kind to point me to the section of the pharmacy that had the braces. Unfortunately, I was not able to find the brace I was seeking. Thus, my search continues...