I will start positively.....after purchasing a sick baby female beta, and sick female zebra finch…read morehere, I was refunded due to their guarantee. Now, to the uncaring groomers! They refuse to take any suggestions! I have been told that they can never satisfy me, and my dogs didn't like their paws touched! I was told by the groomers and the manager, not to return to the grooming area, or even better, not to even return to the store. I (and anyone who has pet(s) have spent a lot of money in these locations, but if they are this uncaring, WHY would anyone want to return with (or for) their beloved pet(s)?

Great experience at this location! I came in in a pinch, needing to buy prescription dog food for…read moremy dog on a Saturday. I was able to go to the Banfield pet hospital and explain and show my information with valid prescription and they helped me out! I did a quick lap around the store and things looked and smelled clean and in order. I'll definitely be back.

I'm not sure if they've rebranded (a lot of the previous reviews call the stop 'Fish and Bone'),…read morebut a cute small pet shop with a vast array of offerings. We are not pet owners (yet!), but have been fostering cats over the last few months and Polkadog has been an easy stop for us each time we're in Newbury St to come in and grab some new toys and treats for the cats. Never super crowded, so it's easy to spend your time perusing and finding exactly what you need.

My wife and I are addicted to the Fish and Bone. Well mostly my wife. All our dog toys and treats…read morehave come from this specific location. Every time we walk down Newbury, we have to stop by and grab something for our pup. You would think that with all the luxury stores and restaurants nearby that we would spend money there. But no, pretty much all our money goes here for a dog. They have friendly staff and a wide selection of toys. Highly recommend!

A cute doggie store in the north end. Bought some treats and chews for my pup at home. Helpful and…read morefriendly staff.

Stopped in with Mr.Pickles.. he was definitely overwhelmed, first time in Boston and Polkadog…read morethinking he would find a bone he would like but he didn't he was just a good scared dog.The staff gave him treats and saw he was skid-dish and knew how to handle him..figured it was gonna be expensive in Boston but it was honestly what I figured to pay!

Pet Supplies Plus had the product I needed - freeze-dried salmon bits. My cat is old and finicky…read moreand to make sure he eats the food I put his pills in, I crush up the salmon bits and sprinkle it on his food. I call it magic dust. Also great customer service - the store didn't have a couple of things, the manager called me and helped me with replacement items. And delivery was fast and the driver was friendly. Highly recommend.

The team is very knowledgeable, extremely helpful and genuinely friendly! The products they…read moresuggested for our pet were perfect and we are grateful! We will absolutely promote this business to all our friends and family.

Best dog groomer I've found in Boston. They do such a good job. Front desk is rlly nice and the…read moregroomer rlly knows what they are doing. Always happy with the results

Staff is very friendly and helpful, they do an excellent job and have nail colors for puppies! We…read morelove this place!

They are super accommodating, always finding the time for appointments, although I know how booked…read morethey are. They're reliable and listen to what the customer wants. We've never had a cancellation with them or any issues (even when the whole block list hot water in the winter). My dog is always smelling great and looking cute after her grooming appointments. They also sell really nice clothes for dogs, leashes and toys - great variety!

This place is the best. Great service, great ownership, and I wish them many, many years of success!read more

Had my dog groomed by Kim, she was amazing! He is usually very anxious getting his nails trimmed…read morebut she was able to get it done for him. The team was also so kind, texted and called me once he was ready to be picked up. Kim was really knowledgable and gave me some tips to help with his shedding in the interim between grooming appointments. 10/10!

This store has the worst inventory management. And the employees are poorly trained. They used to…read moreprice match against Amazon for the 3 pack of ScoopFree Kitty liter. Now they don't. And employees say the policy did not change. But the un-customer friendly employees over charged by $5.00. There is a whole thread on /Petco subreddit.

This pet store is so conveniently located on Charles Street that we had to bring our dog every…read moreweek! He loves the huge pet toy section and the free rubs from the front desk folks. For a few months, we even brought him in for his groomings! The store is everything a pet could want during a nice stroll through the neighborhood!

i thought this store was very cute! i bought a cat toy for my sisters cats. their stuff was a…read morelittle pricey though. i loved the selection. very friendly staff as well.

Be careful with online purchase. I purchased pet food from "Stinky's Kittens & Doggies" online…read more Upon delivery, I discovered the items were damaged, with visible mold and cobwebs on the packaging. Given the hazardous condition, I immediately disposed of the damaged items to protect my pet's safety. I provided photographic evidence to the retailer but was informed that a refund would only be considered if the original items were returned, despite their unsalvageable condition. The retailer's refusal to address the issue initially and their policy of not providing refunds for defective items appears unreasonable and potentially violates consumer protection laws. After communicating with them, new product was shipped.

Our dog has a really, reallllllly tough time getting her nails clipped. (She resorts to using as…read moremuch of her strength as possible to escape having her paws even touched, let alone have a grinder or clipper anywhere in her vicinity). And yes, she will use her teeth if she feels she has to. Our vet charged us FORTY dollars for a clipping the last time we had an exam, and they didn't even get all of her nails! There were still 3 in the back that needed to be clipped, and they said they weren't able to do it. Huh? For forty bucks and a room full of puppy pros, I'd assume you'd be able to handle clipping my dog's nails - but that is a review for another establishment. ;) Knowing all of this made it tough to take her anywhere... most places wouldn't even attempt it. I read the reviews for Stinky's about doing nails for dogs that are, let's say... persnickety. That sold me... I had to give it a try. In order to get this job done, it took 4 people. Me, my husband, Jo-Ann, and her assistant... but, it DID get done. And my dog was fine - all nails neatly trimmed, no other muss or fuss. She got a treat when we were all done, and she trotted home with us proudly. We have found our place. thank you, JoAnn!