I came to Sportsbook in Bishop Arts on Saturday specifically to watch the Rolly/Teo boxing match…read morewith three of my business partners, and after this experience, I will not be coming back.
From the beginning, our waitress had a terrible attitude. When I asked if they had non-alcoholic beer, her response was basically, "It's a bar... no." I then asked if they had juice instead of soda, and again she told me, "It's a bar, we don't have juice." That made no sense to me because bars normally carry different juices for mixed drinks. It wasn't even necessarily that they didn't have what I wanted--it was the dismissive attitude every time I asked a simple question.
Then I asked about wings. She told me they only sell them in 6-piece orders, and if I wanted more, I had to order another 6-piece. I asked if they offered something like 6, 10, or 15 wings where the price per wing gets a little cheaper as you order more. She said no because their cooks have to separate every order into six pieces. The four of us own a restaurant, and we had never heard that explanation before, but okay.
I also ordered nachos and politely asked her to tell the cook not to go crazy with the cheese because I only wanted a little. She told me she couldn't tell him that because she didn't want me complaining if I barely got any cheese. I specifically told her, "That's fine. I don't want that much cheese. Just please tell him a little bit of cheese." Even a simple food request somehow turned into an argument.
I placed the food order around the beginning of the 5th round of the fight. The ENTIRE fight ended, and I still didn't have my food. When I finally saw her and asked for an update, instead of simply checking on it or apologizing for the wait, she told me, "You're waiting just like 30 other people." Again, completely unnecessary attitude.
Then came the bill.
My two items were $12 each, so I was expecting $24 plus tax. Instead, the payment reader showed $38.16. She seemed hesitant to show me the screen, and when I finally saw the charges, I noticed an additional $6 charge listed under some nickname/abbreviation I didn't recognize. I asked what it was. She repeated the name instead of explaining it, so I told her I still didn't know what that meant. She finally said it was gratuity.
So now we're at $30 before tax, but somehow the total was $38.16. I knew the remaining amount wasn't simply sales tax, and by that point I was so tired of the attitude and the entire experience that I gave her $40 and left.
The food finally came and was mid at best, but honestly, the food wasn't even the biggest problem. The lack of customer service and the waitress's attitude ruined the entire experience. If you're automatically adding gratuity, the least a customer should receive is decent service and a clear explanation of every charge on the bill.
There are way too many places in Dallas with better food, better service, and employees who don't act irritated because a customer asks a question. I only came because my business partners wanted to watch the fight here. I normally watch boxing at home, and after this experience, that's exactly what I'll go back to doing.
last time at Sportsbook in Bishop Arts.