Terrible communication. I asked questions over email before deciding to schedule an initial cleaning. It took several follow up emails just to get all my questions answered because they kept writing return emails without having fully responded to the questions I asked. Then they showed up on the scheduled day for the cleaning at the wrong time. I wasn't home, and my babysitter turned them away, not knowing what to do because I hadn't told her anything about a cleaner coming (they showed up at 1:45pm and had been scheduled for an arrival time - in writing over email - of 3-3:30pm.) I had scheduled the cleaning on a Friday with my mother arriving for a visit on Monday, and there was not time to reschedule again before she showed up, ruining my plans to prepare for her arrival. I did try to see if Scout wanted to rectify the situation, but after emails and calls to them that same day I got NO RESPONSE whatsoever. This company does not have its act together, and has terrible customer service when something goes wrong. I at least expect a response to my communication, and I didn't even get that. read more