BEWARE of SCOTTY'S Auto Repair Shop, VALUE YOUR VEHICLES - FIND ANOTHER SHOP.. FYI - I spent Over $1900.00 on a New Radiator, & 3 different plastic shroud pieces for my small cooling system leak. I am a 68 Proud Retired father & husband, I have lived in the community for 35 years now, & thought I did my homework. Pride of Ownership, My vehicles are well maintained to Manufactures Preventive maintenance specs. Before I dropped off my RAM, My Engine was Strong & Properly Maintained & funtioning. I let Samantha know, Once they get it on the the rack I am open for Any recommendations, for I am hoping this Ram will be my last Truck. I stated this once again when I dropped off my truck, If they see ANYTHING that may be addressed, please let me know, we'll get it done at that time. I stated this again over the phone to authorize the work before they began the work. They said My Truck was in Great Shape, but I had a small Radiator Leak, everything else looked Fine. I trusted their Owner, SAMANTHA & her Lead Technician BRIAN, & Christian to evaluate my cooling leak. I authorized the radiator to be replaced & Anything Else regarding My cooling system, (Ex: HOSES, T.Stat, etc.) I trusted & followed their lead & recommendations. (HOSES NEVER DISCUSSED) After 400 Miles, My ENGINE OVER HEATED & BLEW on the 215 Freeway, Looked like the Hose to the Water Pump split. I called SAM Immediately Told her I would be towing back my Ram & Asked if they Replaced the ANY HOSES (Upper & Lower) & Thermostsat when Sam said NO.? BRIAN & CHRISTIAN made the Professional Call that the HOSES WERE STILL GOOD ENOUGH (Not Spongy or Brittle) Good Enough, they NEVER BROUGHT the HOSES TO MY ATTENTION, EVER, & & the T.STAT was pressurized & functioning. I found out after the fact, Standard Operating Procedures when repacing a Radiator, was to Replace the Two HOSES (upper & lower) & Thermostat at that time while they were in there.. I was Billed for One Hose Clamp but NO HOSES, NO T.STAT. A couple hundred dollars more, I Would have APPOVED the Two Hoses & T.Stat had it been brought to My Attention. I Put My Trust in Scotty's to Communicate Better for They are the Experts, I Am NOT. Well 8 Weeks without a Truck & $9,000.00 Later, My Engine Needed to be Rebuilt, PLUS - HOSES, WATER PUMP, T.STAT, STARTER, etc. I put My Faith in the Scotty's Team, And They Let Me Down. Very Expensive decision on Scotty's, they Assumed Zero Responsibility or Culpability on their part. Upon Towing my truck back into their shop I told them together, Why Did They withhold this Vital Information, Why Did They Not Bring the HOSES & T.Stat to My Attention, Their Responsibility To the Patron was to Let Me Make the Call.!!! They are the HIGHLY CERTIFIED & TRAINED PROFESSIONALS & for the SAFETY OF ANY FUTURE CUSTOMERS. NO.. I WOULD NOT RECOMMEND SCOTTY'S AUTOMOTIVE respectfully, Stephen A. Morgan read more

Scotty's Auto Repair - Auto Repair Near Me - Riverside, California

I got my ac fixed here trying to get it ready for the summer & everything went well but then a couple weeks later my ac went out again & since i paid a pretty penny ($600 plus the diagnostic test) for it to get fixed here i brought it back thinking they would be able to help since they said i had "warranty" apparently there's 4 parts to an AC so i would have to STILL pay for another diagnostic test! I will take my business elsewhere read more

Great service & communication: they explain it all, listen & answer questions, & only do the work you want. No forcing you into repairs you don't need. Love them! read more

Called here looking for help addressing an electrical issue which they stated that they specialize in (over the phone). They told me they would diagnose my vehicle for $160. I thought that was a decent price and decided to bring my vehicle in. I drive my vehicle there and dropped it off... I get a call 2 hours later saying they inspected my vehicle and everything was fine and that if I wanted them to continue it would be an additional $160 per hour. I was never told the $160 would be per hour from the beginning. It was a bait and switch routine like mentioned in the other reviews. I agreed to pay their $160 per hour and they told me my car was fine and that it had no issues except for the air conditioning needed fixing and that they don't fix air conditioners, all they do is charge them. I paid $500 for them to do nothing to my car. I go pick it up and my car dies a block away... I was so upset. I had it towed to another shop where they found the ground wires were disconnected. Either they disconnected them or were too incompetent to diagnose and fix this issue. I felt they were a total rip off. read more

If I could I would leave no stars. This repair facility would not work with my extended warranty company and refused to accept an engine that was $10,000 less than the one they wanted to use. When I chose to move my vehicle to another repair facility, this is how they sent it to them! In pieces!! Disgusting and unprofessional! They are complete extortionists! ** See Photo of my dismantled car! read more

Scotty's Auto Repair - Auto Repair Near Me - Riverside, California

Friendly, honest, and caring staff. My Mother-in-Law needed her Honda looked at asap. I did a LOT of research online and it led me to Scotty's. I am so glad I went with my gut and sent her here. She was in and out the same day, treated so nicely, and couldn't be more thankful. We will definitely be back with any future repairs needed. read more

Professionalism Personified! The professionalism was apparent, just walking in the door. Sam was terrific! We had to leave our trailer on the street overnight as our truck was being repaired. Sam considerately parked in front of our trailer to save our hook-up space from another vehicle. The entire experience could not have been better. The mechanics' knowledge and diligence was exemplary. Thanks guys!!! read more

Hey folks if you want to work with some honest folks you need to head on down to Scotty's they took care of me and I learned some information that I didn't know about my vehicle so going down there and check them out Samantha will most definitely put you on the right track ​​​​​ read more

Scotty's Auto Repair - Auto Repair Near Me - Riverside, California

Thank you Sam at Scotty's Auto for getting us back on the road. You are always there when we need you.

The people at Scotty's Automotive always take great care of me. Today was no exception, Sam and her wonderful team fixed my problem quickly and easily. I left with a big Smile on my face...Thanks Scotty's you are the best. read more

For a few years, my 2005 Toyota Matrix had been leaking oil. My long-time mechanic just could not seem to fix it. So after reading good reviews on Yelp, I decided to give Scotty's a try. Everything about this experience was awesome. Sam took notes, was in constant contact about the status of the repair and cost, and best of all, they fixed the damn leak. They even called me a week later to to make sure the fix was good. I've never had a mechanic do that! Scotty's is my go to place from now on. Thank you Sam and Caren. read more

We have been to Scotty's Auto Repair a few times now and they are always very friendly and informative. We recently had our car checked for leaks and our air conditioning fixed. They fixed everything as quickly as possible and even offered to get us a ride to their shop if needed to pick up our car once it was done. Highly recommended and will be going back to them in the future :) read more

These are the "good guys" in the auto repair business. I took my car into the dealership and was quoted $5000 to fix an engine issue, the team at Scotty's repaired said issue for under $400. They are kind, thoughtful, fair and fast! They will be my first stop any time I have car trouble now. A sweet little shop pup greats you when you walk in which is the cherry on top! read more

If you're looking for an honest and reliable mechanic, Scotty's is place! My Honda CRV needed brakes and luckily Scotty's was able to get me in quickly and take care of my car. It's always a bit scary for me to go into an unknown auto repair shop, but that fear was totally unnecessary. The front office people, especially Sam, were extremely kind, helpful and professional, the prices are fair and customer service is exceptional. I've found my mechanic! read more

Scotty's Auto Repair is the place you are looking for if your car needs attention. Everything from just an oil change to a complete overhaul. They have done both for myself and my daughter. The mechanics are excellent and the ladies that run the front are not only professional and know their stuff but also care about you. I highly reccomend them if you need work done on your car! read more

Sam and the entire crew at Scotty's Auto Repair are amazing! Our car broke down on a road trip and stumbling upon this mechanic (thanks to all the good reviews) was a game changer and gave us such piece of mind on our trip. We're forever thankful to this awesome family run business and so grateful to have our car (which had a blown head gasket) all fixed up! Thank you Sam!! read more

Scotty's is the only place I take my car! I know I'm in good hands. They do a fantastic job at a great price. The staff is amazing too. I look forward to my next service. They are also AAA approved!!! read more

Had my Car Towed to Scotty's last Tuesday after car stalled would not crank over. Explained problems to Sandy. Technician turned on engine heard rod knock. Sandy told me engine blew a rod. Engine destroyed. Sandy Suggested with Engine miles 165K. To junk car and get a new car. Did not charge me a diagnostic fee. Only charged me 59.95.Sandy said she would give me till end of day Thursday to find a junkyard to sell my car too. Sandy was Honest and Helpful will take my new car to Scotty's for Maintenance. read more

I cannot stress this enough. DO NOT TAKE YOUR VEHICLE HERE. I have had my truck just over 8 years, and have passed smog (now) 4 times. I also have 6 mechanics I know, I'm kicking myself for not calling them first, instead I googled this place for a simple repair and here's the nightmare: Long story short, an AC hose came unattached, it's a 2003 truck so it's to be expected, things need to get replaced as the truck gets older. I knew the hose was bad and as a result a possible clean for any water or debris and a charge for refilling my freon was to be expected. I also asked them to do the smog since it was due, and wanted to help this small business by letting them do it. I dropped it off on a Tuesday morning (4/23/24) it's now Thursday and I was told my truck couldn't pass the smog because supposedly my air intake wasn't smog compliant, AND they couldn't touch my AC hose because it would interfere with my air intake. They said it would cost roughly 1500-2500 to fix and there was no guarantee the AC would work, but it would pass smog. To wrap up the issue, I did what I should have done in the first place and took it to a trusted mechanic, it's still Thursday as I write this, and they not only did my smog check and passed, they are replacing the line and cleaning the AC system, and adding freon. All for $250. All the same day. I've reach out to 4 of my mechanic buddies and asked for their opinion and they all agree, this place was trying to make the most they could off of me. I'm a tradesmen and I feel like I have them figured out because I see it far too often: mark up the repair ticket and try to sell the customer on doing all the repairs, it's a bonus structure for the mechanic. But more often than not that compromises the integrity. If that's how they operate I hope they go under. You've been warned. read more

They got people that are unknowledgeable of vehicles giving quotes sadly I called for a simple question they were unable to answer it they need a Vin number Simple questions like this could be answered by the year make and model Question less than five minutes to answer read more

These people are amazing to work with, and they only do what is needed. If you are looking for a mechanic that's honest and has integrity.... look no further! Highly recommend to anyone! read more

This was my first time coming to Scotty's Auto Repair,and I certainly was impressed.The people at the shop were all so friendly and polite that I immediately knew this was going to be my go to automotive shop from now on.The work on my Subaru was exceptional and the price was very reasonable. It was so nice to have someone you can trust take care of something that you really need to operate well.The people at Scotty's seem to really care. read more

I want to say thank you to Scotty's Auto Repair and to Sam and her staff for their professionalism and outstanding customer service! We had some issues with our daughter's vehicle with her rotors and had to go back and forth on a few repairs with them. Sam went to bat for us and was able to take a situation that could have been pretty difficult and made it right. They stood by their work and the value we have received from them is worth returning to them in the future for our car needs. Thank you Sam and your staff for fighting for us and for doing outstanding work! read more

Sam, Tom and the rest of the team at Scotty's Auto Repair were amazing. Had to get my vehicle smogged in order to get my tags renewed and let me say they provided fantastic service and had me able to be on my way in no time. Not to mention the great price for the service. If you ever need your vehicle smogged or repaired please go to Scotty's!!!!! read more

I'm usually happy to leave positive reviews but my experience at this shop was hands down the worst overall experience with a business I've had in my life. My door handle in my Z was not working. I took it to Scotty's expecting maybe a 200 or 400 dollar repair at the most. They told me they would have to charge 173 for the diagnostic that would go towards the repair. I thought it was steep but I had an event coming that weekend and just wanted to get it done. They call back the next day saying that a retention pin in the handle is failing and unfortunately they needed to buy an entire new door handle, a 400 dollar part from the dealer. That's annoying but I understand OEM parts are insanely marked up. However, they also were charging approximately 300 dollars on top for the repair... Overall, it would have ran me over 700 dollars. I told them that's way too high of a price, can I apply my 173 to fix an unrelated window issue (reseting the motor). They said no because that charge goes to opening up the other door. I told them they don't have to open up the door to access the door handle assembly, it's 2 grommets and 2 bolts that can be removed in under one minute. They insisted they could not apply the 173 dollars to a different repair because, according to the clerk, name of either Cindy or Samantha, "I have to pay my mechanics." I asked if I could buy my own part and have them do the fix and they said no. I started to get pretty heated and asked if they could offer any other solution or compromise. They said no and proceeded to charge me $173 for nothing. I pay and start to drive off and find my window motor in my driver's side door is now not functioning properly and needs to be reset. The car was in worse condition than when I brought it in the first time. Two weeks later, I buy the handle assembly from a certified Nissan dealer myself, pop off the grommets, fix and replace the door handle in about 30 minutes. Mind you, I have very little experience working on cars. The best part? Their diagnosis was not even accurate. The only retaining pins inside were in fine condition. A different plastic portion of the assembly had cracked. See attached picture for the new handle and the cracked old handle. Again, all of this figured out in about 30 minutes. To Cindy/Samantha (sorry I forget the name), I hope you read this and feel ashamed of this level of service of your shop. An absurd charge for a diagnostic, taking off a door panel for no reason at the customer's expense, inaccurately diagnosing the car and happily charging for it, refusing to find an alternative solution, and justifying it all with "I have to pay my mechanics." I hope this is just a fluke and everyone else had a more positive experience, but as of now I would nuit recommend this shop to anyone. Total incompetence and poor customer service. read more

This is the best auto repair facility in Riverside. These folks are honest, hardworking and very caring. We had a ridiculous estimate from Nissan of Riverside and Scotty's found the real cause of the problem, fixed it and the cost was thousands of dollars less than the dealership. We will never use another repair facility in Riverside again. Skip the rest- Scotty's is the best. read more

Knowledgeable, friendly and consisent service. Would HIGHLY RECOMMEND Scotty's! Never felt left in the dark and no anxiety whenever I visit like some other places I've been to. read more

I am pleased with all the people here as they service your needs as well as your auto's. I usually do the repairs myself so sometimes when my car is really broken I let them do the job, and I know it is done correctly. It is so good to know you are not being taken advantage of. They will work with me and only do what I authorize with no pressure. I do recommend this place and am an AAA member. read more

They fixed a big problem on my truck caused by shoddy work from another shop. It cost a fortune but they seemed honest and communicative and my truck runs great now. read more

Love Scotty's! I have been a long time customer of theirs and have always been satisfied. They take great care of my 2017 Subaru Crosstrek and advised me when the vehicle would require services outside of their control. Costs of their services are very reasonable and I find them to be trustworthy. I have recommended them to friends and family, who have also given them great feedback. read more

The worker Sandy was extremely awesome and helpful. I called to see if I could get a quote on a new motor, and she recommended me to go to my dealer first, and see if it's under warranty. I did just that, and it was! Thanks to her I saved thousands of dollars. Usually workers don't reccomend the customer to go to different places, but the fact that she did showed that she puts her customers first, and actually cares. I will be going to this place from now on for all my car troubles (if nothing is covered by the dealers warranty, haha) Awesome worker, awesome place. You rock Sandy! -Anthony Williams​ read more

I brought my beloved vehicle to Scotty's a couple of times. They did their best to figure out what ailed it and after putting in a lot of time they ended up letting me know the car is on borrowed time. I would have liked to extend the life of my auto because it is my 'heart' car. But there comes a time when the cost to repair some vehicles way outweighs the value and simply doesn't make sense. I appreciate Scotty's honesty and Samantha's dedication to good customer service. I'll be back when my next 'heart' car needs help. read more

Scott's is drowsily helpful knowledgable thorough yet fast. But those are NOT their best points! Scott's is amazing because they are HONEST Reputable and have the utmost Integrity! I highly recommend them whether it's a big or small job they treat all customers one king or queens. Instead of taking advantage of women like many places will;Scottys will go outbid their way to explain in smell easy understandable words they want you to feel comfortable knowing you are getting 100% the best from them (and you do) Have a question?call and ask. This is a family owned business that treats u like family. They have been around forever because people trust them and refer them. I would travel out of my local area for them! Give "Caren" a call she knows her stuff Not sure why my dogs picture is with the review but don't know how to delete it read more

This shop does car repairs AND smog! I was looking for a STAR smog place nearby and found this one. I went to Scotty's without an appointment and was able to get my smog done right away! Plus, friendly Karen at the front desk gave me $20 off without me having to bring in the coupon - how cool is that. She told me they've been doing this for 27 years and you can tell they care about their customers. Thank you Scotty's! read more

Scotty's Auto Repair - Auto Repair Near Me - Riverside, California

Bait and Switch Business !! I called for estimate on AC and they said $59.00 to diagnose problem, went in to pick up and they said it would be $148.00 and I had to bring back so they could check for leaks, when we returned the cost went to $878.00 and the charges to evacuate and recover and recharge system was another $188.00 after they specifically told me they would not recharge me for evacuation and Freon ( Freon was the only thing they did not recharge for) The Bait and Switch is misleading customers into their shop so they can then slam them into higher cost.......Untrustworthy stay away ! read more

This place is great! Very friendly and professional staff, clean awesome shop, repairs were done quicker than quoted for cheaper than quoted. I have been to many shops in the riverside Moreno Valley area and none have left me leaving with a smile on my face until now. I am glad I have found this place and don't plan to go anywhere else for repairs small or large. I have used yelp for the last five years to eat at hundreds of places, stay at hotels, get service on my vehicles and even get my pets groomed but have never written a single review but for some reason I felt they needed yet another 5 star rating. Perhaps that means something. Don't miss out! read more

Scotty's Auto Repair - Auto Repair Near Me - Riverside, California

Professionalism honesty and reliability, these are the sort of QUALITIES we all look for in a great business, I would have to agree with many on here that from an a Oil change to a simple fuse, one never knows how much work could be involved yet they go that extra mile to make sure your back on the road and your vehicle is running 100% Never underestimate how much these men and women go through specially wrenching in the heat! You guys are TOP NOTCH and we thank for getting our baby back on the road read more

A few weeks back I was having issues with my truck. I'm from out of town and the shop just happened to be open past business hours. I'll preface this review by saying the customer service by Sam and Sandy was outstanding. They are knowledgeable and seemed to actually care. The repairs is a different story. I believe in you get what you pay for. So for $220 to diagnose your vehicle, you'd hope they would find the correct problem. The day after dropping off my truck I was told I needed a throttle body service and to have my computer updated. $620. Ok, I understand good work costs money. I picked up my truck the following day and it ran well for about a week. Then, the same issue occurred. I was able to get my truck running again and it went fine for about another week. Two days ago, my truck left me stranded on the 15 fwy. Not fun. I decided to do my own research and found the issue was in the throttle body but it was the servo in side that opens the butterfly valve. So, a new throttle body is what I needed. After spending $140 for the part and an hour of my time to replace it, the truck feels brand new! The response is so much better, the rich exhaust smell has dissipated and I can accelerate at speed without hesitation or sputtering! So, I'm out $620 for something I ended up fixing myself. Not happy about that. There are tons of good reviews about Scotty's on here so maybe I'm just the exception to the rule. It still stings. However, Sam and Sandy, thank you for making it sting a little less with your demeanor and professionalism. read more

So I own an '04 Camry with enough miles on it to put it significantly past due for all sorts of maintenance milestones. No, I don't wear khaki slacks all the time, but I do wear polo shirts. No, I don't shop at the Gap. It's not my fault I like a good dependable car with a 5 star crash rating, ok? Anyway, I finally had a failure of a not so original part - One of the serpentine belts. To my quick dismay, I no longer possessed a breaker bar and would not be able to replace this part myself, much less it's companion belt. However, my wife works not too far from Scotty's and was recommended by her boss/friend to send me over there. They quoted me a more than reasonable price, and the total was spot on. The work was done within 4 hours, and this was after they had 3 other cars already in the shop. The staff (all or nearly all family as far as I can tell, and all very lovely and friendly people) was awesome, professional but also very personable. I quizzed them about transmission work, and they were honest that if they felt they could not do it, they would recommend a shop. They certainly won me over, and have my and my wife's business. We'll surely be taking our RV over there to get smog and to pass smog. read more

Yesterday, I was in dire need of an oil change and getting my tail lights changed. Being that I'm not from riverside, I took to yelp to help me find a really good mechanic. I am extremely happy that I found this place. I have yet to have a better experience at an auto shop. The staff was very friendly and knew exactly what they were doing. The second I got there, they were ready to help me. And the receptionist was such a sweetheart, I believe she was the mechanic's daughter. She even offered me a ride to school in case my car wouldn't be ready for me in time. The price was also incredible. I wish I could give this place more stars. I highly recommend them. So quick, organized, friendly, clean, and efficient. 10 stars for Scotty's! read more