I cannot recommend highly enough the great support and service that Kaycee and Joel provide for…read moretheir customers. We first utilized Escape Electric Bikes when they were located here in Evans GA - they observed and recommended an electric scooter for our daughter who couldn't handle the weight of the electric bikes at that time. Unfortunately for us a year or so later they relocated to their current location in Pigeon Forge TN - and there were no local shops in the area that would perform even routine service on her scooter. We finally found someone who could provide basic service (replace tubes/tires). We contacted Kaycee and Joel - they not only provided advice - they ordered (at their own expense) replacement tubes and had them shipped to us as a courtesy. I can guarantee that if you purchase equipment from them - you will get great service and future support. Thanks to you both and wishing you great success!!!

Never returned a phone call or responded to a Yelp request. Would not recommend if you're a casual…read morebiker, like my son, who only wanted the business to look over the bike to make sure it was all put together properly as we had to assemble it ourselves. Thanks for nothing.

Josh is so professional, friendly and accommodating! We rented four ebikes and rode the nearby…read moreTrailheads here. Such a convenient location, very reasonable!

The guy running the place is awesome! We rented one for two hours but he let us know if we were…read more30-45 minutes late it's no problem. There's no down payment. Basically if you break it you buy it type of concept. Our kids had a ton of fun and we got to really have a great experience. Highly recommend!

We rented a UTV for a sightseeing trip through the Smokies and were given what appeared to be one…read moreof the oldest vehicles imaginable. The check engine light was illuminated during our rental, the machine was burning oil, and it certainly did not reflect the image portrayed online. The mechanical condition of the vehicle was concerning throughout our rental. In addition to the check engine light and burning oil, we had significant difficulty shifting gears and at times could barely get the UTV into gear. By the end of our trip, we were genuinely concerned about whether we would make it back to the rental location without experiencing a breakdown. The pickup location was a rundown motel property, which was unexpected and concerning. The overall operation felt disorganized, and communication with staff was difficult. We planned to discuss our concerns when we returned the UTV. However, despite returning it during posted business hours, the office was locked and the lights were off, leaving us with no opportunity to speak with staff about the vehicle's condition. When you're driving mountain roads with your family, the last thing you want is to wonder whether the vehicle is mechanically sound. We paid premium prices and received a vehicle that felt far from premium. There are many rental companies in the area, and based on our experience, I would look elsewhere.

Extremely disappointed with the service and ended up not riding at this stables. We went to Davy…read moreCrockett in Townsend instead. First off upon arrival on Monday we were going to simply do a walk up and reserve a ride for the coming up Thursday. As we were walking up to the office, a silver haired lady that we crossed paths with in the parking lot asked us if we had a reservation. I stated 'no' and that we were coming to book one for this Thursday. She apparently did not listen to my response because she proceeded to tell us to go inside and sign the release forms on the kiosk and pointed at my son and said he could not sign himself and must wear a helmet. I did not say anything in return as I could see she was heading out to a wagon ride to help them and was clearly not paying attention so we proceeded inside where another family was signing in. Same woman comes in the office and said "Who's next?" The family at the kiosk signing releases were there first but didn't speak up so I said they are here to ride we can wait. She responded very rudely with basically the same thing back to me. She then told the teenage girl from that family to go over and pick out a helmet from the wall. The young lady walked over to the wall but looked very nervous and then looked back for further assistance. A few moments later the snarky-rude woman said to the girl she must pick out a helmet before going on the ride. The young lady looked about ready to cry. Her family was still checking in and paying so they didn't notice her getting upset. I stepped over and offered to help her find a helmet and explained how they are sized and the fit she needed. Once we found her a helmet she thanked me and looked so relieved. At that point I realized the lack of customer support we were dealing with from staff. Let me stop here to add that I do this for a living; 35 years of horse riding, 26 years as a trial guide and 20 years as a cattle rancher. My husband was silently standing by witnessing/judging . Fast forward to making a reservation (again she didn't listen and was trying to book for the wrong day) and then we stepped outside. We witnessed a young petite girl about to take a ride out that vaguely gave a set of instructions. It's like she was a robot talking to air instead of a guide talking to customers. Upon witnessing a few more unsafe and concern-able things I decided to go back in the office and ask a few more questions. The snarky-rude woman also seemed to be on auto pilot with answers. Never once made eye contact with me and quite frankly I'm sure never even listened to my actual questions. She too responded Luka an AI robot with things like we only walk on our trails, we only offer a one hour and we don't do private rides. Lady you were so far off base! We know how the industry works and how insurance regulates you. We were NOT asking for exceptions. My final straw was her pointing at my son and telling him he couldn't wear his knife on the trial ride. Really? You won't look at me and talk but you can point that out. He is a teenager that has a leather belt with a leather sheath and a knife secured inside that he wears EVERYDAY. Again we are cattle ranchers. He is homeschooled and he totally knows when it's not acceptable to have the knife. I was done then... Absolutely not. I did not say anything and we walked out. I will not be returning and will not be recommending this location EVER.

We always have to have a cone while driving around the cove. While it's most always very busy, the…read morestaff is kind and quick. Lots of souvenirs to choose from as well.

We rented the UTV for the day, and we were highly pleased. Joe and Tiana very nice and easy to…read morework with. The UTV was clean, well maintained, and best of all it has heat and AC. When we come back, we will definitely rent from them again! 10/10 highly recommend!

My husband and I were very impressed with Kristen Hill. She was very helpful in making our…read moredecision with our Hoka shoes purchases. She was very knowledgeable. And to top it off she was very nice!!! :) Thank you again Kristen!!! Ron and Suzie Holmes

I actually went here to attend a photography workshop/lecture, which was simply incredible! The 2…read morespeakers were talented and well-established in their field. I couldn't believe this was a free event. The shop looked great, too, though I didn't buy anything. There were lots of familiar brands and a larger inventory than I expected. The bike shop in the back also had a bar if you wanted to grab a beer. The staff was all really welcoming. If you need any outdoor clothing or gear, I suggest stopping by.

Absolutely worth it! Plan for more time than you think you need. We had 3 hours and felt rushed...I…read morethink we could have doubled it easily. Definitely try to book in advance to get the longer time slots. The staff were excellent with describing everything, setting up our phone GPS, and getting us on our way quickly. Highly recommended. If you have issues with motion sickness definitely plan for that. Ear plugs or noise canceling headphones a really good idea.

Great, clean and reliable machine with a very friendly staff! Ridge Riders is top of the class…read morefor machine rentals in the Smokies!

This was a great way to see the mountains! We had so much fun! Staff was amazing and answered all…read morethe questions we had!!

Great experience! Clean vehicles! New! Great service! Friendly! Efficient! Military friendly!read more