Typical great REI experience. Medium sized store with all the stuff you'd expect, including great…read morecustomer service! Conveniently located near a Tesla supercharger and some other fun stores to explore.

This experience was not good. I'm giving two stars, not one, only because when we DID find…read moreemployees, they were truthfully nearly all friendly. We appreciated that. The problem is that they congregate in groups all over the store and don't fan out to help anyone on a Saturday. I spent $70 on a pair of pants, and I had to find the (again, friendly) person to help me who was chatting with two coworkers. Then we get to the fitting room and press the button - no one shows up. Stick one of those employees at the fitting room because you absolutely have the staff to do that. Finally, Melissa roamed by to let us in and tried to sell us their lifetime membership. I go in the fitting room, walk out in the pants and I needed another size. She doesn't ask me how it's going or try to help because she's too busy giving a 10 minute speech to my (annoyed) husband, trying to sell this membership. I finally changed, went to get my own other size, and we paid for two items and left. They won't give you a bag, but they will give you a huge box. Recycling, I'm sure, but a little nonsensical and annoying. At the checkout, the other woman tried again to sell me this membership. She would not stop when I told her four times that I didn't want it. Management: The reason I didn't join is because of the terrible customer service. It annoyed me to spend a small fortune on two pairs of pants and while you are overstaffed (if groups of 2-3 employees are everywhere, give them a task - who is managing the store? Why the obsessive focus on selling a membership and none on serving people in the store?), nobody is actually helping customers.

Knowledgeable and helpful staff; very good mechanics; well stocked; beer ! What else do you need ?…read moreOh, and Tim Patterson is back, so things just keep getting better !

We love having such a great store just right here in Maryville. Knowledgeable staff who are always…read moreso helpful. Our go to bike shop.

Josh is so professional, friendly and accommodating! We rented four ebikes and rode the nearby…read moreTrailheads here. Such a convenient location, very reasonable!

Never returned a phone call or responded to a Yelp request. Would not recommend if you're a casual…read morebiker, like my son, who only wanted the business to look over the bike to make sure it was all put together properly as we had to assemble it ourselves. Thanks for nothing.

From the phone call I made prior to going to the shop to picking up the e-bikes and dropping them…read moreoff, everyone was very helpful and pleasant. Traci especially made us feel like we were the most important customers they've ever had...and like we could be best friends! What an absolute delight.

I forgot to take pictures of the shop but that gives me a reason to return. The folks here were…read moresuper nice. I even got to look at some of their electric bikes for sale. You pick your bike and the rentals start at $32 for four hours. There is plenty of parking nearby including a garage, street parking (free) and the lot right behind their establishment where you scan to pay ($4 for 4 hours) Sign your waiver and they give you a lock in case you want to stop along your route for a break, etc. 5/5 recommend

I'm in town for a race and came in the shop for some knee pads. David was the one who helped me out…read moreand went a few steps further to ask me how my bike was riding. I told him my rear brake wasn't feeling right. He walked all the way out to my truck with me and walked the bike back inside himself. Then broke it down and replaced my pads and got it back to rideable for me. All of this was at closing and after hours. Excellent service and you can tell he really loves everything about bikes. 100% recommend going here.

What a great day it was at Echelon Bicycles & Taproom. I brought home my new 2023 LIV Embolden e+ 2…read moremountain bike. Everything from ordering, to service and pick-up was done with customer care in mind. David was explicit that he would have the bike top-notch before I received it and Kelly took time with me and didn't hesitate going over everything I needed to know and schooled me on other things that were good to know. I can't imagine getting my first mountain ebike anywhere else.

For the last several years I have gone to Just Ride Bikes for sales and service. I regret not one…read moremoment. Expert advice, knowledgeable staff and friendly service each and every time. Started out with a trainer that Brian found a fit a new cassette to make an old spare bike work on it. Each time I bring my Cannondale road bike in, it comes out riding smooth as silk. Cannondale, Trek and Pinerello road bikes authorized dealer but Brian and the mechanics are the best part of the show!

My wife and I recently retired and moved to Tennessee and one of the first things on my to-do list…read morewas to find a local bike shop. As an adult, I've enjoyed cycling since the late 80s and having previously worked in a shop myself, was looking for a place that could not only fix my bikes but one that I could develop a relationship with. The kind of bike shop you could hang out in, swap riding stories, plan rides and maybe even learn a little something you didn't know about your bike. After visiting a handful of shops I walked into Just Ride Bikes and Fitness. Just Ride had that bike shop vibe, which was like going to that place where everybody knows your name. You know that place, right? When I walked into Just Ride, I was greeted by Brian who is the owner. Brian was friendly and knowledgeable of not only the bike business but the local cycling scene as well, which was invaluable to a new arrival to the great state of Tennessee. Brian's staff were equally helpful and great to talk bikes with. After that initial visit, I brought my mountain bike in to have the dropper post serviced. Brian got the job done quickly, kept me abreast of the status of my repair and made sure the service cost remained reasonable. My dropper post now works better than when my bike was new! For riding the Creeper and other trails in the area I bought a Trek Checkpoint gravel bike from Just Ride. Brian made some great suggestions for which gravel bike was best for me and made me a very reasonable offer on the purchase of my new Checkpoint. I also completed my first shop ride with the Just Ride crew, which was a total blast and I can't wait for the next one. I've been to shops where no one who works there actually rides but the guys at Just Ride are cyclists of all levels whom you just might see if you're out on the Greenbelt trail or elsewhere. I've found bicycle shops that have practically no inventory and everything has to be ordered for you to shops that stock mostly the super expensive stuff that you probably don't want or need. Just Ride keeps a nice selection of bikes and accessories in stock that you'll actually want, including products for the serious athletes to those riders who just want to get some exercise and enjoy the road/trail. I found the staff at Just Ride to be honest, welcoming and very competent. I'm happy to have found Just Ride Bikes and Fitness and they are now my go to shop in northeast Tennessee.

This is actually a review for the newest shop in Cherokee, NC, but quite a few of the staff that…read morework at the Sylva store also are helping out with the new store. What a great shop! I brought my wife's Trek in for somebody to check out the rear brake (it was rubbing). The guy working there spotted the problem; it was a simple spring that had dislodged from her rim brake and he corrected the problem in about 5 seconds - no charge! Then he gave her bike a quick once over and checked the tires. He was pretty darn awesome and knew a lot about Fire Mountain and the trails there. This is a great shop with some nice bikes (I've got my eye on a Specialized!) and the staff can't be beat. I will be back for more gear and hopefully a totally unnecessary third bike!

My wife's Shimano Powered mountain bike was not shifting. We called this shop and talked to Larry…read more He agreed to wait on a Saturday afternoon to look at the shifting. They diagnosed the problem quickly and fixed it while we waited AFTER HOURS ON A SATURDAY!! Saved our trip as we are from Florida. Thanks Guys!!!