Scott came on Friday to look at my window to order parts. I told Scott not to open the window because the latch does not work and it will not be able to shut. Scott left about 20 minutes later and told me it would be several weeks for parts. No big deal, I told him. U can wait. However, when I went up to bed several hours later I found my window open and unable to latch. (yes its still winter in minnesota - not to mention I have no screen) I called Scott at 9:30 that night and asked why he opened my window after I told him not to. He said he needed to to dee what parts he needed. I asked how I can get it closed now. He said "Tape It" I told him I only have shipping tape. He laughed at me and told me I couldn't use that. I asked what I was supposed to do to keep my bedroom window shut that night as well as the next 3 weeks?!?! And I also reminded him that I told him NOT to open the window. He then said...and I quote... "You're pissing me off!" and he hung up on me. Yeah. If I could give a negative infinite amount of stars I would. Rude, Condescending, and doesnt know what he's talking about. read more