The first of many wedding-related reviews I'll be writing over the next few months (blech, does it get any more girly? ah well). Karat Patch, you're awesome! So after hemming, hawing, discussing, researching, and browsing (god, we even went to Tiffany's) beau and I decided on simple bands for our wedding rings. We knew what kind of weight we wanted, what color, that kind of thing - weren't sure on the metal. So we sit down at Karat Patch and fondle like, 100 rings. They have a decently large selection to look through, and the lady helping us along was tolerant of our uncertainty (hour, hour and a half, two). We decide on a pair, they carefully size us, and then order them. This is when the service starts getting really, really good. Although they had already ordered our rings, they called when they'd gotten a similar style in in our price range - did we want to come see the new rings? We might like them more than the ones we'd already chosen. Cool. When we needed an extra week before throwing down muchos dolares on our new rings, they were totally chill about it. "No problem, we'll just hold onto them for ya." It ended up being more like 2. Still, no issues. We felt like we mattered, like they wanted our business. They were respectful, but really friendly. They offered to resize stuff if, as the wedding approached, things weren't still a perfect fit. Threw in all sorts of jewelry cleaning stuff, nice boxes, the whole shebang. Plus, the prices were reasonable and they were up front about any changes, how to save a little, etc. The perfect mom + pop experience, people. Screw Tiffany's. Yay Karat Patch! read more

My engagement ring, wedding band and ex-husband's wedding band were all purchased here. They have a great selection and their customer service is superb! I've recommended Karat Patch to several people and they all bought their jewelry from them and were quite pleased. If you're looking for an engagement ring, a special gift or another piece of jewelry to add to your selection. Make sure you check this place out. You won't regret it! read more

I had the pleasure of working with Marcia when she used her amazing creativity to help my mother and me create a custom designed bracelet. She was so much fun to work with and clearly knew what she was doing to create a beautiful one-of-a-kind piece tailored to my specifications. Scott and the rest of the crew were also very friendly and fun and it made for an all-around enjoyable experience. They also have a great selection of available jewelry in the store, and can help you to find the perfect piece! read more

Scott has been my jeweler now for over a decade. Great customer service, great advise and the entire staff is a delight!!

Scott's Karat Patch did an amazing repair on my engagement ring and wedding band. Looks brand new again! They built back up the prongs that hold the center diamond, rhodium plating and completely fixed a bad previous repair job I had done on a smaller diamond. Unbelievably happy with the results and cost of them! Also loved talking to the cute and bubbly bleach blonde and Scott. So much fun going in there. They always offer ring pops which brighten my day and make me feel like a kid. Top notch service!! read more

At such a pivotal moment in my life, the Karat Patch was there for me as a customer, and as a person. Brett Denton, with only a few minutes before the store closed, set down with me and gave me a total diamond education course. Going through each C, demonstrating the importance of the cut, letting me look at it through the loop, and on a microscope. They showed me quality diamonds and settings, and I never felt pressure at any time to make a purchase. The saw me as a guy during an important time in my life that had an important decision and purchase to make, and respected that. And they respected my budget as well. I was worried that I would feel pressured to make a purchase or end up with something I wasn't totally satisfied with. But thanks to Brett's patience and kindness I have a ring I am proud to say I selected with no regrets, and I can't wait to give it to her. Everybody there was friendly and just eager to help. And probably the best part about this all, IT WAS FUN!!! I highly recommend the Karat Patch for anyone, and I will be going there for all of my future jewelry purchases. read more

The Karat Patch is going out of business, but I had the pleasure of stopping by today. The person helping me was wonderful. I didn't realize until halfway through our interaction that he was the owner. I told him my budget and what I was looking for (a ring). He busted his butt to show me several options. He also respected my budget. I hate pushy sales people and he was far from it. I couldn't decide between 3 rings. He was incredibly patient while I took my time. I came out spending less than I thought I would and with a gorgeous ring that I can't stop looking at. read more

I had a diamond bracelet repaired by Mike. He did a fabulous job. I recommend the repair service highly.

I love this place. I have been a customer for over 20 years. They have been incredible to deal with. I recently had a custom necklace made and they took care of me throughout the entire process. It turned out exceptional! I have gotten so many compliments. I will be a life time customer. Excellent service and excellent quality jewelry for sure read more

I am very disappointed that they do not stand behind their products. I purchased a fashion watch several years ago and the strap broke where it shouldn't have. It was not inexpensive and had not been worn a lot. When I took it back to see if they could contact the mfc. for repair, I was told that they no longer carry that product and mfc would only cover the inner workings of the watch. I threw away the watch because it can't be worn. They were not helpful and I won't be going back. read more

I'm giving this place 2 stars because of the terrible customer service I received by two differenct associates. I went to them to get a ring appraised and called the day before I was told that I could pick it up to make sure it would be ready. I was told that no one had started on my appraisal and that the person that did appraisals wouldn'te be in until the next day. I had left my ring with them for TEN days, so it was a little concerning that the appraisal hadn't even been started. Then the lady on the phone cut me off twice when I was asking about the time I could pick the ring up the next day. She transfered me to her manager and he didn't even say hello to me, he just started telling me that my ring would be ready sometime the next day. I wasn't arguing with them, I was really just trying to plan my schedule around when I could pick up the ring. I felt they were very rude and will NOT be recommending or working with them in the future. read more