Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

Definitely one of my favorite places to spend my money. I love the vibe as soon as you walk in…read moreyou're greeted by a sweet young lady they offer you something to drink, customer service is always great, they have 14k gold piece for a great price. Also I got 3 permanent bracelets. and the owner was able to make a custom piece for me and my daughter, If you're in charlotte and love jewelry, or even a special occasion. i would highly recommend you go and treat yourself.

From the owner: One stop shop for All your jewelry needs. We do Jewelry repair, customize jewelry, bridal jewelry…read moreand permanent jewelry. Call for details.

Stan gave great service and quality of work in finding a stone for my ring and resetting it…read more Finding someone to actually take time with me and not constantly trying to upsell me before here was really difficult. Beautiful work and lots of lovely pieces on sale.

Great service and quality work! Nice selection of watches and really pretty jewelry. We had 2…read morewedding rings resized and one engraved to match the other one.

We were please with the gift purchases. The one thing I highly suggest you post your store hours on…read morethe store window/door and stick with it especially during the holidays. We made 2 trips over that said you were open to find out you were closed. As a business owner everyone doesn't go to Facebook for your store hours. Especially if they were there a few days earlier and the sign stated you would be open. Instead we had to wait until after Christmas to pickup the gift. Other than this issue they are a very friendly and solid local business happy with our purchases.

I inherited some rings from my mother after she passed and needed to find a reputable jeweler to…read moreresize some and help redesign a special piece for me. After reading all of the glowing reviews I can safely say, Sessoms and Sons lived up to the praise. I worked primarily with Isaiah and he was professional and friendly throughout. He showed me many different options for redesigning the two rings I had into one. We ultimately decided to go with a completely custom design which I picked up today. I am absolutely blown away by how perfect it is, even better than the renderings that were sent. I am so grateful for the work that was put in to making this ring and happy that I found the reviews that sent me here. You have a customer for life. I cannot recommend this jeweler enough.

Nice jewelry establishment with custom options. Anything creative you want they can do. True…read moreartists in the charlotte area. Perry's is a chain, but the jewelry doesn't leave this store. All custom orders and repairs are done in house. It's very comforting. I had my dad's ring resized and cleaned. He passed away in 1990. So to now have this ring I can wear is really amazing. They also have so many choices on pieces to choose from in all price ranges. I would recommend coming here for sure.

I recently purchased a Cartier ring, however I wanted to sell a new Louis Vuitton purse and…read morematching wallet. I picked up the ring and drop off the purse and wallet to wait on authentication. It was at least four to five days before I returned to the store but after several phone calls offering an offer and then when I decided to sell it was then awaiting authentication. I was offered also an apology from several different salespeople for first giving me an offer because the authentication has not been done. Then I was told it couldn't be authenticated and only wanted to buy the wallet. I returned the Cartier ring and picked up my purse and wallet. I went back to Dillard's when I purchased the purse and wallet and it was quickly authenticated. I am deeply disappointed in the way this was handled and will continue to shop with Bailey at Brownlee Jewelry in Steele Creek for honest and fair customer service.

I had been putting off fixing my bracelet for months, and it took them 1 minute to repair. Thank…read moreyou for the fantastic customer service, Delaney!

I simply can't sing high enough praises for this place! I came here the first time to have some…read moreantique pieces refinished and was immediately impressed with the team at Queen City's Custom Jewelers. The team (and Tim!) is incredibly friendly, knowledgeable and talented. I have since returned to have my engagement ring resized to fit my almost freakishly tiny fingers, and I could not be happier with my decision to return here. Tim really went in depth to ensure that I will be happy with my ring for the rest of my life, and even had some great tips for wedding planning! :) This is the kind of business I will always come back to.

Great selection of jewelry. The people are knowledgeable and friendly . Prices are reasonableread more

Have worked with Kelly numerous times. She is able to get you exactly what you want. She doesn't…read morepush you and knows exactly what to say. She is very personable.

This business has been my go too for years. Fast friendly service by adults with years of jewelry…read moreand watch expertise. Not a kiosk with or without a commitment. Today they put the first battery ever in a collector worthy character watch and last time it was a very very valuable family hand me down and I trust them with both. No upsell just fast competent service without a jewelry stores overhead. Today's charge... $10.

They are always so accommodating and making sure that everything is correct. I got a battery in my…read morewatch and a new strap on another watch and everything works perfect. They are my go to for any jewelry fix