Although he was unable to help due to time constraints, he recommended a nearby establishment that…read morewas able to assist me for which, I am very grateful.

Robert was a godsend. I wanted a special watch fixed for my son as a surprise Christmas present. I…read morecould not be happier with the results. ...Robert responded to my online request very promptly; he is trustworthy and most professional. I cannot say enough good things about him. Robert clearly loves what he does and knows his business inside and out. I can highly recommend him and will use him again in the future. Janet Matijkiw

Brownlee-Concord is a great store. Ivan and staff have been so helpful with my purchases and…read morerepairs. I even sold some old jewelry and made a nice profit. I'm happy to have them in the neighborhood!

I brought my watch in last minute before leaving for the airport. She had my battery changed and…read moreready for pickup within an hour! On top of that she and the other lady working there today were very kind and we had a nice chat! At the end, my battery change cost me less than $6! Thanks so much for the last minute assistance!

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

We brought in my husband's luxury watch for routine maintenance and cleaning. We were told they…read morecould clean it and adjust the springs to improve efficiency, but my first warning sign was learning the watch had to be sent out rather than handled in-house. I should have trusted my instincts and taken it elsewhere. We were initially quoted about six weeks. After six weeks passed, we received no call and no update. Since then, I've repeatedly had to follow up myself--both by phone and in person--only to hear the same response: "the vendor is working on it." I was also told I would receive a follow-up call the next week with an update, but that never happened. I was also surprised to see the store is now operating under a new brand name (formerly Morrison's, now Bailey's). Regardless of the name, this experience did not match the reputation we expected. Between the extended timeline and the lack of communication and follow-through, this was a very disappointing experience.

From the time I walked in I immediately felt comfortable and Moose who assisted me was A1 in my…read morebook. He cared about my problem and made me assured that if my phone could be fixed, than he would fix it "AND HE DID" I was updated on everything from start to finish and can't say enough about how fantastic the service was. I phone had went black and I could get nothing, not even a charge. Before the day was over, my phone was WORKING AGAIN I spoke with Jessica on the phone who made me an appointment right away, I promise you will be totally satisfied with ReConnox on North Tryon in Charlotte If you need your device fixed or anything else, if maybe you're looking for a another phone but don't have crazy money to spend. If you want to deal with Real People who definitely care and will try their best to help you than CHECK THEM OUT "I DID AND WOULD GO BACK ANYTIME, THANKS SOOOO MUCH JESSICA AND THANK YOU MOOSE", your made me feel welcome, your fixed my phone when I thought it was pretty much done. I would definitely send anyone to your and definitely won't forget how your made my day, shit your made my whole damn year Vivian Thanks for making me feel like family and for making me a Believer. "" I'VE GOT MY PHONE BACK IN ONE DAY AND IT'S WORKING PERFECTLY

I recently had a family member take my iPhone 14 in for a broken screen & less than a week later I…read morewas already having issues. Had to take it somewhere else down the street and they told me screws and parts were MISSING! I had to PAY AGAIN just to fix what ReConnex messed up. Y'all better take your phone anywhere else but here!

Thank you Yelp for allowing me to find this amazing Jewelry Store, close to where I live…read more I've had a watch in my car for months, needing to replace a battery and on a Saturday afternoon while in Cotswold I decided to search battery replacement and this hidden gem popped up. I placed a call to confirm their location and hours, being it was 3:00 on a Saturday afternoon and most places like this aren't open that late...they were! I arrived shortly after and was greeted with a smile. Funny though the woman asked were you the one who just called, loved it. They buzzed me in, as all their jewelry is behind a gated door, and within 10 minutes my battery was replaced. Service was on point and while checking out I was told about what they offer, I asked a few questions about some things I'm considering with some jewelry and they seem like they are willing to accommodate things with real and even costume jewelry. I definitely will be back!!

Excellent service by very friendly and knowledgeable people. Our engraving project was very…read moreimportant to us and we are very happy to say that they did a wonderful job! The pricing and timing worked very well for us and we heartily recommend them for this service. We look forward to working with them again.

I brought my Seiko in for service and was pleasantly impressed. Excellent service from…read morea true professional gentleman. Five Stars from me.

Walker and his wife are the friendliest people you'll ever meet. I had my citizen watch repaired…read moreand bought an additional timepiece while I was there. I would definitely recommend them! Support small businesses!! This is Seiko 5 Sports SKX GMT SSK019.

Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

Sales and service are impeccable. If you want great jewelry and a great experience, got to Malak!read more

Great service and quality work! Nice selection of watches and really pretty jewelry. We had 2…read morewedding rings resized and one engraved to match the other one.

I USED to consider this a really reasonable and good place for jewelry repair. Good work and fair…read morepricing Stan was always straight forward, However, I took a ring in that's gold band had broke and a diamond chip was missing from dolphin eye needed replacing. I picked up the ring and it was too big. He informed me sizing costs extra. I think $150 for quick job with minimal labor is costly enough but to have a ring that is too big and spend another $85 for that... I refuse and WILL NOT be back!!! Disappointing!!

Aaron & his team are wonderful, honest, & knowledgeable people…read more My mother has been coming here for any of her fine jewelry to sell or get authenticated for a few years. She's deaf and has had nothing but nice things to say about Aaron & everyone that works here. Other people may try to take advantage of someone being deaf but They have always had the time and patience for her & helping her. Today I brought in a pile of costume jewelry & silver to be authenticated. Eventually selling them the silver, and they gave us their honest opinions, answered any questions I had which may be silly to them but they were kind and patient with me. They give you honest market value for all of your items & your gold/silver to sell by weight. they are definitely a place I will be returning & highly recommend to ANYONE. amazing people!!! thank you!!!!!

I visited this location mainly because of the reviews. I'd won this gold and diamond pendant, but…read moreit didn't come with a chain. This was the most reasonable price I found for a chain that wasn't paper thin but was complementary to the pendant. It was over $100 but less than $200. I recently hit a little snag with the chain, so I'm sure I'll be returning soon.