Amazing staff. Knowledgeable. Courteous. Professional. Took my grand nephews necklace for a…read morecleaning prior to a christening. They did an outstanding job with a great turnaround time. The presentation box was gorgeous and made for such a great gift. Price was more than reasonable and the service made the trip an excellent experience. I highly recommend.

New ownership. Previous owner misplaced custom ring molds. Several hundred dollars down the drain…read more Their follow-up on mold status was not timely, nor do the care about my situation. Was a loyal customer. Will no longer do business here.

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I recently brought in a small custom design order and was assisted by Ed (customer service…read moreextraordinaire). In the process of completing the order, an unfortunate miscommunication occurred which Ed handily addressed and resolved with real finesse, reflecting his years of experience performing effective customer interface in the jewelry business. Thank you for everything, Ed (and thank you Bailey's for recognizing Ed's talent and ability handling the inevitable glitches which can arise when serving the public). I remain a satisfied Bailey's Fine Jewelry customer---thanks to Ed's swift response and expertise.

Highly recommend. Jesse and his team there are amazing. Would 10/10 recommend to anyone looking for…read morean engagement ring.

Mike and Donna do an amazing job on everything. They have done all of our jewelry for our…read moreanniversary and our wedding and it couldn't be more stunning. We love them and can't wait to design more pieces with their help!

I go to these folks for all my repairs. they are fast, reasonable, and I have never had a problem!…read more They have made all my rings larger as I have gotten older. I use their sister booth in south park Mall by the food court. highly recommend!

This business has been my go too for years. Fast friendly service by adults with years of jewelry…read moreand watch expertise. Not a kiosk with or without a commitment. Today they put the first battery ever in a collector worthy character watch and last time it was a very very valuable family hand me down and I trust them with both. No upsell just fast competent service without a jewelry stores overhead. Today's charge... $10.

Friendly and helpful family-owned jewelry store. We wouldn't hesitate to use them again. Good…read moreselection for a small store, and we felt their prices were more than fair.

They have fixed several pieces of jewelry for me. They have done an excellent job. They are really…read morenice. I will continue going there for all my jewelry needs.

Local quaint downtown jewelry store. Nice baby silver items,…read morepiggy banks can be engraved and they have a quick turn time. Standard ring sets, earrings and SC specific gifts. Go Tigers!!!; Friendly lady assisted me and it is good to see this local shop is surviving...SHOP LOCAL

Really like this locally owned jewelry store. They have a rather large selection with various…read moreprice ranges, offer engraving, gift items and they are just good people. Always friendly, the husband works in the York store and the wife in Clover. I've stopped in many times for a graduation bracelet, congrats charm, etc. Also a good place to find the local teams (high school/college) and palmetto items. Check them out and shop locally!

I just want to thank you again for elevating the prong part of my solitaire ring which was soldered…read moreto my diamond and emerald ring wrap yesterday. I am so very happy that your repairman was able to do it onsite, and just the way I wanted it!  The tail portion of the ring wrap was designed to extend over a small emerald and diamond band that had been my mother's...but I wasn't wearing it because I was unhappy with how my solitaire diamond was set. (My diamond is our original engagement diamond  and we just celebrated our 50th Anniversary in November) It was so very important to me for that reason, as well as to be able to wear it with my mother's band. Emerald was her birthstone, and is mine as well. Anyway, EVERYONE in your store was a joy to work with, right down to your Security Guard! And I cannot thank you enough! Best regards, RG

Went in for a ring repair and two woman defended on my ring. Checking if it were real and weighing…read moreit and looking at it closely. Then came the ridiculous quote to remount the start. Kind of a shady atmosphere, so I quickly ran out of there.