Just came in for a quick cleaning. Turns out it's time for my ring inspection. Dylan asked if I…read morealso wanted the rings on my right hand cleaned. I said they're fake! He said that's not what I asked So I said sure! Dylan was very nice. This may be my new Jared's!

They are very helpful to find what you need. They have a lot of different options to choose from.read more

Helped with my jewerly repair for my Granddaughter birthday. Great job, solved my problem with a…read moregreat solution

Phoenix jewelers are the kindest people I have ever met. They have beautiful pieces and exception…read more quality. I will never go anywhere else!

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

My boyfriend and I went here recently. We were both very impressed. We received excellent service…read moreand Matt was very knowledgeable. He taught us so much about what to look for in a diamond. He personalized the entire appointment and ensured that there were plenty of things to try on that I would like based on my taste. Will definitely be back.

I have been to plenty of jewelers around the city and nobody compares to Ascot! Highly recommend!…read moreGreat staff and jewelry!

Yesterday morning, my 7yo broke her new necklace. It was from their grandparents, so we wanted to…read morefix it. Fixing it was outside our tool kits or wheelhouse. I called MacP and they said it'd be doable. I stopped by and Richard (the jeweler) gave me a reasonable ball park cost, and said it'd be ready next week. I got a call from the sales associate, Amanda, today saying it was ready. Much faster than original estimate. Also, the repair cost 2/3 of the original estimated cost. I can't even find where the break was! So glad to have these folks in town and my kid is glad to have their necklace back.

My experience was superb with Richard the owner / Jeweler. He refurbished and enlarged my…read moregrandmothers engagement ring and enlarged my own wedding band . The improvement was stunning. They didn't looked this good 28 yrs ago! He also repaired a delicate necklace and added a bead to it. He is patient and talented beyond expectations.

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I recently brought in a small custom design order and was assisted by Ed (customer service…read moreextraordinaire). In the process of completing the order, an unfortunate miscommunication occurred which Ed handily addressed and resolved with real finesse, reflecting his years of experience performing effective customer interface in the jewelry business. Thank you for everything, Ed (and thank you Bailey's for recognizing Ed's talent and ability handling the inevitable glitches which can arise when serving the public). I remain a satisfied Bailey's Fine Jewelry customer---thanks to Ed's swift response and expertise.

Had a great experience! Everything was so effortless and smooth. The offer we were given was very…read moregood. Definitely recommend this place.

Kimball is fantastic to work with. I've been going to him for 30 years. You won't find a more…read morereputable jeweler out there.

The folks running/that own the store are the NICEST, most personable people I've ever met in a…read morejewelry store. They go out of their way to help you find EXACTLY what you're looking for. On a more personal note, I took my very sick Mama's ring in to be repaired. We told the owner the story of the ring and how my brother and I gave it to her when she and Daddy were divorced. He REALLY took in the story. When I came back in (just a few days later) the ring looked better than it ever had before. ~and I'm SURE that he didn't charge us enough. I'll never go anywhere else. By far the best.