Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

My husband purchased my ring here in 2019 and had a wonderful experience. He added the care plan…read morethat includes a rhodium re-plating every year. It's a lifetime care plan that's really very affordable. Last month, I went to help my future brother in law choose an engagement ring for my little sister and brought my 4 month old with me. They gave him free onesie The staff is always so helpful and kind. If you're in the market for any kind of jewelry, I highly recommend supporting this local family business. **she said yes!**

Went in today to sell some scrap jewelry.. the lady was rude I guess because I didn't fit there…read morevibe..mind you I'm cleaning out ny scrap jewelry.. they offered me a price.. I accepted..wrote me a check spelled my name wrong and they proceed to write over check... then the lady said don't worry they call any ways .. Who? Calls my bank ..I bank with a credit union ... I Guess and assume YOU thought I was taken it to a cash checking place??? HOW DARE YOU!!! OH AND I BET YOU DIDNT GET A CALL TODAY... WOW..

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

Sales and service are impeccable. If you want great jewelry and a great experience, got to Malak!read more

I have been in the store only a few times, but each was a pleasant visit…read more Turning my inherited and cherished ring in for service during the holiday season, I told them it was not a gift so no need to rush. I received a call on Christmas Eve apologizing for the ring not being in for Christmas. I expressed again that it was no rush. Two more calls received after Christmas. One to follow-up, one to say my ring was ready. Great customer service! Thank you, Brownlee team. I will be returning as my hubz bought me an Endless bracelet from Brownlee for Christmas and I will be needing Charms.

Workers are very friendly. They will try to sell you something I came to have some items cleaned…read moreand repaired. I thought they charged a little bit much for the repair but they got it done personal attention. I'll go back.

A small business with tons of personalization options and fantastic personal touches!…read more I knew I wanted my wedding band to be unique and when looking for options Rustic and Main stood out above everyone. I ordered a custom ring from their tons of options. I chose a titanium band, makers mark barrel inlay, and USS NC Teak inlay. For such a custom option they have very competitive prices and also have great prices for some predesigned rings. They sent me tons of communication about the process, even down to letting me know exactly who was making my ring and what makes them special. Shoutout to Brad! The ring came pretty quick for a custom item and I couldn't be happier with the purchase!

Overall amazing experience with Rustic and Main!! Deonte helped us customize a unique salt and…read morepepper diamond, kite shaped engagement ring which turned out amazing! Love the quality! Deonte did a search for the specific diamond I wanted and provided specific stones for us with pricing included. I'm an artist myself, so I can't be a little bit particular, but he was great at seeing my vision by listening to any comments/questions I had. Love my ring so much! So glad that we went with custom and got exactly what I wanted:)

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I recently brought in a small custom design order and was assisted by Ed (customer service…read moreextraordinaire). In the process of completing the order, an unfortunate miscommunication occurred which Ed handily addressed and resolved with real finesse, reflecting his years of experience performing effective customer interface in the jewelry business. Thank you for everything, Ed (and thank you Bailey's for recognizing Ed's talent and ability handling the inevitable glitches which can arise when serving the public). I remain a satisfied Bailey's Fine Jewelry customer---thanks to Ed's swift response and expertise.

Nice jewelry establishment with custom options. Anything creative you want they can do. True…read moreartists in the charlotte area. Perry's is a chain, but the jewelry doesn't leave this store. All custom orders and repairs are done in house. It's very comforting. I had my dad's ring resized and cleaned. He passed away in 1990. So to now have this ring I can wear is really amazing. They also have so many choices on pieces to choose from in all price ranges. I would recommend coming here for sure.

Took a pair of gold hoops to Perry's to sell. The process was quick & efficient. They offered a…read morefair price. Will definitely visit again for any reselling needs.

One of my wife's favorite Jewelery Stores…read more We've been going to Brownlee Jewelers for close to 20 years now even going back to when this location was at South Lake Shoppeing Center in Cornelius. Staff is friendly and helpful and go out of their way. Went shopping today for a replacement for my Movado watch which recently died. Brownlee tried multiple times to get in fixed and in the end, we had to admit defeat and now I am shopping for a replacement. Good selection and while we did not purchase a watch today, we will probably end up buying one of them when we make up our mind. Original watch was a present from my wife when we were dating 20 years so it lasted a lot longer than most of my watches. Brownlee kept it going for many of those years.

I do not want to even give them 1 star! I dropped off 2 watches for repair, they took pictures of…read morethe items when I dropped them off. When I got them back I have a Martin and Macalister Koa wood watch that was totally destroyed. The hand carved wood band had been completely stripped and I DO MEAN DESTROYED! They acknowleged it at first because it was so obvious because they had pictures! They said they were looking into it, but came back with "the watch came back the same as it left". TOTAL LIE!!! ANd, they knew it! If they will lie so blantanly with pictures as proof, they will lie about anything, such as steeling your good diamonds and replacing them with cheap shit. That is a common practice among untrustworthy establishments such as Brownlee Jewelers. DO NOT TRUST THEM with ANYTHING!!! Not a repair, not a new purchase...I MEAN NOTHING! They are liars and cheaters.

My husband's fifty old chain snap broke. He was extremely cautious on where to get it fix. After…read morespeaking to Ms. Donna on the phone he felt comfortable enjoyed knowing that she was knowledgeable in repairing his chain. We got there close to 6:40 pm, we were greeted with big smiles. Always a great way to make you feel like you are at the right place. Ms. Donna proceeded to explain the whole process of repairing his chain. She thoroughly inspected the chain and immediately picked up on the age and beauty of the chain. The second step was taking out the catalog with all the repair snaps, small ring to replace. Last step was typing what needed to be done to make sure it was done properly. What an amazing experience!! We will definitely be back. Thank you Ms. Donna.

My husband recently passed away and when I stopped into Brownlee jewelers today to have my watch…read morerepaired Lauren and Cathy were so kind! Cathy offered to clean my wedding ring while Lauren worked on my watch and I was thrilled with the results. They treated me like family and I'll definitely be back! Lauren and Cathy

Updated review I spoke with Mrs. Cynthia Perry the manager she really listened to my concerns and…read morespoke with the associate. She is really committed to great customer service. I feel better knowing that the situation was handled by management and I would be glad to go back in the future knowing that. I have been going to this Jared for years since 2015 and have had great service from many different employees of this store so I hate that I have to leave this negative review. My visit this past Sunday just didn't sit well with me. I had the rudest associate ever! Her name was Cynthia T. As soon as I told her what I was there for which was first to get a necklace of mines fixed the first thing she said was "Are you sure you got this from here? I haven't seen this here before". She didn't even pull up my account before asking just assuming I don't know where I got it from. Next I said I need to get MY ring sized as well. She looks at MY ring I took off MY finger and asked me "Is this your ring?" I said "Yes" she then did a snarky laugh. I'm not sure what she was trying to imply as if I couldn't own a nice ring or that my ring wasn't nice. It did not end there I tried to ignore all of that when she finished I said thanks have a good day. This lady looked at me and simply said "Thanks" not you too just thanks. I have years of customer service experience and it's just common courtesy to say you too. I came with my 4 children and husband they have this play area that they love 3 of 'em were able to play while I was being assisted so I went over there to gather them and let them know it was time to go. As we were walking to the door she, loudly said to my husband from the back of the store to my husband at the door "Mr. Carr! Do you have ALL your kids?" That put the icing on the cake for me. I was just flabbergasted how someone could be so rude at an establishment where you pay so much money for their items. I will likely avoid this Jared from now on! We have spent too much money with Jared to be treated with such disrespect.

Just came in for a quick cleaning. Turns out it's time for my ring inspection. Dylan asked if I…read morealso wanted the rings on my right hand cleaned. I said they're fake! He said that's not what I asked So I said sure! Dylan was very nice. This may be my new Jared's!