I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

I was in a pinch to get a watch engraved and they came through for me! I purchased the watch from a…read moredifferent retailer and they still provided quick and affordable engraving service to me. When I went to pick up the watch only several days after dropping it off, I received wonderful customer service and help again! I was very thankful for Samantha who showed us wedding bands and explained so much to us. My engagement ring was also cleaned by them for free! I felt very welcomed and taken care of.

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Excellent service by very friendly and knowledgeable people. Our engraving project was very…read moreimportant to us and we are very happy to say that they did a wonderful job! The pricing and timing worked very well for us and we heartily recommend them for this service. We look forward to working with them again.

Sales and service are impeccable. If you want great jewelry and a great experience, got to Malak!read more

We love working with the professionals at Malak! They provide excellent customer service…read more Everything I have ever purchased has been the highest quality. They remember me and treat me like I am someone special whenever I am there for a repair or new purchase. I will always go to Malak and highly recommend!

My husband and I had the BEST experience working with Sarah to design my custom wedding ring. We…read morehad a bit of a non traditional engagement season, and ended up having a last minute wedding so we were on a time crunch when it came to my ring. We had a bad experience with another local jeweler that left us misled and cut our timeline even shorter... but it was Sarah to the rescue! I had followed her on Instagram for a long time and loved all of her designs, but felt a little intimidated by the idea of a custom ring. From the moment Sarah and I started communicating, she put all of my worries at ease. We hit it off right away, Sarah is as special as all of her beautiful designs. I felt like I was talking to an old friend, and she made the process so easy and informative for us. She went above and beyond to ensure our rings were ready for us by our wedding day. We had so much fun the day we designed my ring. She creates new memories out of old ones.. she was also able to create my husband's band out of my father's original ring. If you are looking for a truly memorable and meaningful experience, (plus a new friend!), Sarah is 1000% your girl.

Sarah is amazing!!! When we knew we wanted to start looking at engagement rings, I knew I wanted to…read moreuse my mother's diamond to make my ring that much more special. I wanted to work with someone I trusted as using a sentimental piece can be tricky, and from the second we met Sarah she made us feel so confident in our decision to work with her. She embraced my ideas, taught us so much, and helped us create the engagement ring of my dreams! She made each part of the process unique to us and made us feel like family. I could not recommend Sarah Poursh Designs more and I will 100% be using her in the future!

We got our engagement ring here and it's custom with designs in the band. It's more perfect than I…read morecould have imagined. Amazing customer service!

If I had a million dollars I would go buy jewelry from Custom all the time. I would have them…read moremaking me all kinds of crazy concoctions. First of all it's a very cool space, secondly, the jewelry is priced reasonably and badass. I went in while shooting a bachelor party at Growlers, so from my parking space, I popped in, bought a silver dinosaur egg necklace in five minutes flat. It was too cute to pass up. I didn't even have enough cash with me, she let me take it and I brought her the difference the other day, now I don't think I would try this tactic, it might not work again. I haven't told them yet, but I want to redesign my engagement ring, I can't wait to see what creative ideas they come up with. If I weren't already married to my sweet B, I would want to marry Custom, just for the engagement ring. It's so different to go into a jewelry store with grassroot values. I am hooked on Phonics.

Definitely one of my favorite places to spend my money. I love the vibe as soon as you walk in…read moreyou're greeted by a sweet young lady they offer you something to drink, customer service is always great, they have 14k gold piece for a great price. Also I got 3 permanent bracelets. and the owner was able to make a custom piece for me and my daughter, If you're in charlotte and love jewelry, or even a special occasion. i would highly recommend you go and treat yourself.

From the owner: One stop shop for All your jewelry needs. We do Jewelry repair, customize jewelry, bridal jewelry…read moreand permanent jewelry. Call for details.

They destroyed a vintage watch that I bought from them and then told me twice that I would need to…read morebring it back to them for an estimate to get it fixed - why would I pay them TWICE to fix a watch they destroyed - I would think again - there are so many other fabulous jewelers in Charlotte - think again before going to Brownlee.

They have a nice selection and all, but the sales were a bit pushy. And for all their talk…read morewonderful prices ("I can't even buy them wholesale at these prices anymore!") a little more research proved them to be less than competitive. Allow me to reconstruct a recent visit: Stephen K.: Hi, I don't know anything about rings BrownLee: Do you want a solitaire? Stephen K.: I'm not 100% sure what that means, can you show me one? *BrownLee produces a ring* Stephen K.: Oh, no, I don't think that's her style. I want a little less BOOM and a little more complexity BrownLee: Well, this is a GF6blahblahblah Stephen K.: I don't know what that means BrownLee: It's a measure of clarity. Stephen K.: Is that good clarity or poor clarity? BrownLee: Now, THIS is a ER7 Stephen K.: Uhh... is that better? BrownLee: And it has a SI certification Stephen K.: What does that mean? BrownLee: The diamond comes with a certificate I never did learn what the certificate meant. Can the stone do my taxes?

Thanks same day service and the wait was not long. Thank…read moreyou Pavel. Nice customer service. My ring looks brand new now. Love it

Very customer friendly Gave detailed information about the…read morerepair and how to avoid having another issue

We love the folks at Custom Jewelry Lab. We hired them to make custom wedding bands for our…read morewedding. Due to our own indecisiveness, the band making came down to the wire and we weren't sure that we'd get them on time. Custom busted ass to get us our rings and they were stunning! Vanessa is a delight in her themed outfits and great communication. She's able to distill your ideas into a cohesive design. Lee did a wonderful job crafting the rings. So happy with the results and thankful we were able to get married with our real rings!