Christina helped me find the most perfect wedding band for my very low set engagement ring…read more I loved this place from the minute I walked in. It's so clean and the displays and options are limitless. They immediately cleaned my ring while showing me other options. She showed me the best options and we ended up customizing a marquise cut infinity band. I seriously never stop looking at it. Chris is awesome and we will definitely be back for any future needs. Thank you!

Absolutely phenomenal service every single time I have gone in. I went to the Charlotte location,…read moreand was serviced by Christina Holmes and Warren Kral. I went in with my fiance the first time to look at wedding bands, and Christina encouraged us to look abroad since my fiance goes to a grad school in Germany. The second time I went to get the fastener on a pearl necklace changed, and Warren was very candid about the necklace price and encouraged me to keep the current fastener. So instead, he taught me how to use the fastener! Bonus--I love getting a free ring-cleaning out of a visit :) and they always offer to clean your ring!

Received a call asking for a picture of the diamonds I wanted to sell. Never heard from them…read moreagain. Even if they didn't want to do o business, have the decency to let me know.

Had the pleasure of meeting tomer and learned a lot ! Gave me a fair price and explained the…read moreprocess in a way that showed me he cares about his customers and it's not. Just trying to squeeze as much money as they can out of you

I love the new look necklace I had mended and redesigned…read more The jeweler/owner took time with our consultation to tell me a little about the stones and explain how to take care of them. I never felt rushed or pressured into a more expensive design. I posted the before and after pictures she took of the necklace. And if you are reading this, thank you Alex, it is absolutely beautiful!

I am not a big Yelper but when something is really great, I say it, so here I go. This shop is…read moreabsolutely wonderful with a mix of delightful bright jewelry. She has bright and bold pieces for the bold buyer and more modestly earth toned items for the earth toned shopper (like me). I have bought a few pieces for gifts, my husband has bought me a few pieces, and I have bought a few pieces myself. Her stuff is impeccably beautiful, lovely time consuming stone detail and work, good materials, well made, and not too expensive. I live in Arlington and feel blessed to have the shop there! I hope she never leaves. I will also say one very important thing - she is a local shop and makes her own jewelry. It's so vital to support local shops which highly benefits the communities where they stem from. Not only is buying her stuff great because she makes such beautiful jewelry, but you also feel very good buying pieces from a local shop and supporting a local artist. This is muy importante! :)

No waiting today! Friendly and quick service. This will be my second time here and I feel that they…read moregive honest and the best prices on gold & silver in town. Smells really wonderful in there too.

Excellent service from start to finish -- honest, fast, and reliable. They took the time to consult…read morewith me and made sure I fully understood the value of what I was selling. Highly recommend if you're looking for a trustworthy gold buying company!

I just made my 2nd Rolex Purchase with the incredible group of experts at Sumpter's Jewelers. My…read morefirst being 5 and a half years ago. There is no where else that even comes close to getting what you want in your hands any more efficiently than the Sumpter's. I walked in the store and didn't immediately notice the exact Rolex I was looking for, but I happened to notice the exact model was being worn by the Owner, which he takes off his wrist and sells me straight out at a great price. I can't wait to increase my collection via Sumpter's. I can't tell you how important it is to have a go-to location that I can trust instead of these online vendors in which you don't really know what you might be getting. These guys are the Best!!! Go see them, this is not a paid or compensated endorsement it's just a happy customer who really has been treated right, not once but twice now. All my best, Dr. Richard Dean Thomas

Apparently replacing a watch battery has become a multi-week engineering project…read more I dropped off my Tissot watch at Sumpter's Jewelry & Collectibles on July 21 for what should have been one of the quickest and easiest services a jewelry store offers: a simple battery replacement. Judging by all the glowing reviews, I expected competent service. Instead, I got an endless parade of excuses, contradictions, and complete silence. After waiting about an hour, I was suddenly informed that the "watch guy" wasn't there and was supposedly on his way. Strange how that detail only came up after I'd already been sitting there. Then the story changed again. I was told the technician had accidentally damaged my watch's seal and that it now needed to be replaced. So my watch somehow left my possession in working condition and immediately came back with more problems than it arrived with. When I offered to wait, they insisted I leave it because the watch technician wouldn't be available anytime soon. Fast forward to July 29. Eight days later, after multiple phone calls, repeated promises that someone would call me back, and absolutely zero follow-through, I finally got the "watch guy" on the phone. His explanation? In over a week, all he had managed to accomplish was putting the back of my watch back on. That's it. He hadn't even completed the pressure test to restore the watch's water resistance. Apparently, after eight days, we're still working on Step One of a battery replacement. The most impressive part of this experience wasn't the repair--it was the complete lack of communication. Not one proactive phone call. Not one update. Had I not kept calling, I'd probably still be wondering whether my watch was even there. At this point, I'm genuinely questioning whether all of the glowing reviews reflect the service I received because my experience couldn't have been more different. If replacing a battery turns into damaging a seal, leaving a watch untouched for over a week, and requiring the customer to chase down every update, I'd hate to see what happens with an actual repair. If you enjoy wasting your time, hearing a new excuse every time you call, and wondering whether your watch will ever be finished, this is the place for you. If you value professionalism, communication, and the expectation that a basic battery replacement shouldn't become an eight-day saga, I'd strongly recommend taking your watch literally anywhere else.

I wanted a custom piece made for my daughter. They delivered something that should be a family…read moreheirloom for generations. My late mother had a light blue cameo necklace that she wore daily. She never took it off for several years in 1970's. She still came back to it on occasion for the next 45 years after that. It was just costume jewelry and the decorative color had worn off the metal pendant. One night I was showing my mother's jewelry to my daughter. She thought this piece was particularly pretty. I took the cameo pennant into Falls Jewelers to see what could be done to make the piece something that my daughter would value forever. They suggested creating a base for the cameo in silver that was more simple and would showcase the cameo. They also added a nice bale to the pendant. The finished product is beautiful. My daughter loves it. It has monetary value as well as sentimental value.

The service at this establishment was exceptional. From the initial phone call and throughout the…read morerepair of my son's Omega Seamaster watch. Heather, Seth and the whole team did everything humanly possible to make sure that I was comfortable. Like being with family really.

A small business with tons of personalization options and fantastic personal touches!…read more I knew I wanted my wedding band to be unique and when looking for options Rustic and Main stood out above everyone. I ordered a custom ring from their tons of options. I chose a titanium band, makers mark barrel inlay, and USS NC Teak inlay. For such a custom option they have very competitive prices and also have great prices for some predesigned rings. They sent me tons of communication about the process, even down to letting me know exactly who was making my ring and what makes them special. Shoutout to Brad! The ring came pretty quick for a custom item and I couldn't be happier with the purchase!

Overall amazing experience with Rustic and Main!! Deonte helped us customize a unique salt and…read morepepper diamond, kite shaped engagement ring which turned out amazing! Love the quality! Deonte did a search for the specific diamond I wanted and provided specific stones for us with pricing included. I'm an artist myself, so I can't be a little bit particular, but he was great at seeing my vision by listening to any comments/questions I had. Love my ring so much! So glad that we went with custom and got exactly what I wanted:)

Quick Fixes is actually quick! Located in Concord Mills at a stand in between Burlington and Kids…read moreFoot Locker. I came here to have my son's necklace repaired that randomly broke in the middle of the necklace. I brought over the necklace around 5 pm, he viewed very quickly, told me it would take 20 minutes to repair and cost $22. I walked around Burlington and when I came back it was repaired. I couldn't tell where he actually repaired until he pointed it out. I wish I took before and after photos. Awesome service and he gained a returning customer!

I needed my bracelet not only repaired but made a tad bit longer ( it was my grandmother's). Not…read moreonly was he FAST, the work was beautiful. The quality of work is incredible and I am honestly amazed at the prices! I have already recommended them to my family, friends and neighbors!