Wow... where do I begin. I guess I can start by saying the whole team at Donald haack is amazing!! In the beginning I was unsure as to what jewelry store i would go with to help me create a masterpiece that my girlfriend would love. After some research, I ran across a few reviews for donald haack. They had a great reputation for there customer service and the quality of there work, after further research I decided to give them a call. I spoke with Christina Holmes, she was very polite and welcoming... As a guy, buying and engagement rings can be a bit stressful but Christina made the process extremely enjoyable. She answered all my questions and had a no pressure approach throughout the whole process. Christina showed me a variety of settings and stones that fit my budget and stayed within range of what I was looking for as far as Cut, Color, Carat and Clarity. Any insecurities and questions I had, she explained and was very passionate about making sure I was knowledgeable about the choices I had and making sure I was satisfied with the end result. I decided on a halo pave with a round brilliant center stone.The ring was sent off and I was happy with the decision I had made. A couple weeks later I received a call from Christina letting me know, the ring was ready. I stopped by a few days later and was stunned with what I saw. The ring was so BEAUTIFUL!!!, it actually exceeded my expectations. I proposed on April 21st and when I opened the ring box, my girlfriends jaw dropped. She was mesmerized.. For someone who talked all the time, she was speechless. I was so happy with my decision to go with Donald Haack , I felt accomplished. If you are looking for a jewelry store who won't make you feel pressured, who treats you like family.. ( they remembered my name after the first visit) who is very knowledgeable about all aspects of jewelry. Who puts customer service and quality first. Look no further than Donald Haack!!! Hands down the best experience I have ever had in a jeweler store. The best that charlotte has to offer. Special shout out to Christina Holmes, you are AWESOME!!! I also interacted with Justin Smith, Julie Haack and Laura Shannon who are all if I might add, AMAZING!!!! Thanks to the team at Donald Haack for making this a positive experience and thanks for the hospitality. I will no longer buy jewelry from anywhere else. read more

After months of researching and contemplating, I am so glad I found Donald Haack. I initially wanted to go to a big jewelry chain like Kay's or Zales but after looking online, I decided to go with a local family owned business. This is when I found Donald Haack. At the time, they were rated 5 stars with ~13 reviews and after purchasing with them, they deserve every bit of that rating and they work hard to provide the best customer satisfaction. I worked with Justin who was unquestionably the best "salesperson" I have ever met. I hesitate to even use that word "salesperson" since right from the get-go. You ARE NOT pressured to buy. They are merely there to assistant you and guide you in the right direction. Not once, throughout the whole process did I feel pressured buy or get hit with the "buy or get lost" attitude. They are very knowledgeable, patient, extremely honest and their personal service is bar none. Justin and I spent about a ~2.5months trying to get the best diamond with my budget. He stayed in contact with me throughout the whole process via text messaging when new shipment of diamonds would come in, picking out diamonds that meet both my criteria and budget, and scheduling a time to meet with me to examine the diamonds. In the end, we narrowed it down to 2 diamonds. Both were amazing but one had just a color grade step higher. I ended up taking the one with the lower color grade since it was more wallet friendly but I DO NOT regret decision one bit. The ring came in last week and you would not be able to tell it is a J. I learned a lot about diamonds these past few months and I honestly can't say enough good things about Donald Haack. From their knowledgeable staff, personal service, and the best value for money diamonds, they are the most definitely the best jeweler in town and I am a customer for life!! read more

Buying an engagement ring can be stressful. I researched diamonds online for months and then went to some stores in Charlotte. I was overwhelmed and never quite comfortable UNTIL I went to Donald Haack. When I walked through the door, I was immediately greeted by Jennifer. She listened as I described what I was looking for and assured me should could find a perfect diamond for me. She looked through many diamonds and even flew in a few that she thought I would like from across the country. She was extremely patient with me and answered all of my questions. She helped me choose the perfect diamond and setting, it was exactly what I envisioned. Needless to say, my (now) fiance LOVES the ring. I wanted to choose a place that would take care of me, not only during, but after the initial sale. We found that in Donald Haack. The ring was a little loose, but not so loose as to need a full resizing. Jennifer suggested adding "speed-bumps" to the inside of the ring to make it fit a little tighter, which also has the added benefit of keeping the solitaire upright. Understandably, my fiance didn't want to give up her new ring but they were able to do the work and have it back within 2 days (and she absolutely loves it)! While I primarily worked with Jennifer, I've spoken with other people at Donald Haack. They are all extremely friendly and professional. I'm very happy with my purchase and also with the ongoing customer service that they continue to provide. Highly recommend. read more

I walked in after doing some research on what types of diamonds to look for and where I should go. I knew the 4 C's coming in, but until looking at a diamond in person, it is hard to tell what they really mean. Justin Smith was careful to not educate me further without being condescending. Never did he try and put me in a high pressure situation or even force me to buy from his store. He educated me further on what feathers and clouds were and where to spot them. I got to see multiple diamonds side by side so I could see the difference in the 4 C's as well as clean diamonds vs. ones with clouds and feathers. Justin even went as far to help find nice restaurants with a quiet setting for me to go out on the proposal dinner. The time came where I picked a diamond and had it set. I was comfortable with the price and felt I had made an informed decision. When I came to pick it up, it was perfect. My fiance had no idea that I had done this and was truly shocked when I proposed. She thought it was gorgeous and loved it. All her friends keep using the work "perfect" when they see it. I must say treating your customers with respect goes a long way and giving them the best quality for their money is icing on the cake. Justin Smith has made sure this is the treatment and experience I received and should be recommended to anyone who is in the market for an engagement ring. I will be back for the wedding bands. read more

I cannot say enough about about the wonderful people at Donald Haack Diamonds. I went in to purchase an engagement ring, and Jennifer Riley was nice enough to help me out. She was extremely thorough in her explanation of the process. She brought out a variety of options based on my budget, and was wonderful about breaking down the differences and nuances of each diamond. Not only was she extremely helpful, but once I selected the diamond I was able to verify just how great of deal she was offering me. Jennifer made choosing out a ring as easy of a process as possible. Once I picked up my ring, I realized I had made an error in selecting the band, and as soon as I told Jennifer what I had done she immediately invited me back in to choose a band that was better suited to my needs. Once I selected the new band Jennifer got my diamond remounted for FREE! I never review anything online, but Jennifer Riley made my experience at Donald Haack Diamonds such a terrific experience I felt the need to give her recognition for all of her hard work. Thank you Donald Haack on helping make my engagement an even greater experience. read more

Conquered. Exactly how I felt about the engagement ring buying process after working with the amazing staff at Donald Haack Diamonds. As a first time diamond neophyte, I was initially extremely overwhelmed with the level of stress and decision making that is required for something so important. After 3 visits to very nice, but inferior jewelers, I found myself at Donald Haack. Within minutes I felt at ease and was never once pressured into anything. They're most interested in you being well informed about the process and making sure you get a fair deal, no matter where you decide to purchase your diamond. Spoiler alert: after walking in here, there's no way you're going anywhere else. I was at home, and well taken care of. I had the pleasure of working with Julie, who is just about the most friendly and comfortable person you'd like on the other side of the transaction. When I bent down on one knee, I'm pretty sure my fiance didn't hear a single word that came out of my mouth. In fact, she told me she blacked out after seeing the stone in my hand. Donald Haack has a new customer for life. read more

I cannot express my gratitude enough towards the team at Donald Haack. Laura Shannon helped me from the minute I stepped into their beautifully lit store until the minute I walked down the aisle...she even sent me a happy wedding day text the day before the wedding. We brought in my grandmother's diamond ring to have reset for my engagement ring and they handled it with such care and found the perfect setting that worked with my style, profession, and still represented my grandmother's original setting. I went back and forth a million times about the wedding bands and we went in circles over my husband's wedding band, but Laura was very patient, understanding and even had several examples rush shipped into the store so we could see various custom options. Her customer service was beyond "customer service". The store is a comfortable setting, as a family owned business should be. And the team bounces ideas off each other and Laura was never hesitant to ask a teammate for recommendations when I asked absurd questions. They made sure what we got was exactly what our hearts wanted. THANK YOU!! read more

If you want to receive exceptional, personal service and expert advice on buying an engagement ring (or any jewelry really), YOU MUST GO TO DONALD HAACK ONLY! As a guy, buying ANYTHING for your lady is stressful enough let alone getting the perfect engagement ring. I had the pleasure of working with both Jennifer Riley and Christina Holmes. These ladies right here know exactly what they're doing. Their experience really showed when helping me to choose the right ring for this occasion. We found the right ring, the right stone, the right setting at the RIGHT PRICE. This part I cannot stress enough. I've been to other jewelry stores and right when you walk in the door you can see the difference in service immediately. These ladies are both knowledgeable and helpful, and I'll be back to get my wedding bands from them. Why would I ever go anywhere else? read more

We have done business before with Donald Haack but this trip was so incredibly important to us.. taking my original diamond and transforming it into a 25th anniversary ring that would carry within it all the sentimental moments of our marriage. Jennifer with Donald Haack was amazing to work with! She listened to my "vision", acted like we were her only priority, like this ring was the most important thing she had ever worked on and put up with many questions and emails and thoughts. The end result is an incredibly gorgeous ring that I simply cannot stop looking at and wanting everyone to see! My 25th anniversary ring is unlike anything I have ever seen and that is part of what makes it special: its unique and one of a kind and STUNNING! I can't wait for thirty years for the next adventure and experience with Jennifer and Donald Haack! read more

I have shopped several jewelers in my life and have found the BEST experience in the past several months at Donald Haack Jewelers. My wife was able to generate a wish list for me to choose from for our 50th wedding anniversary gift that we are purchasing for her Julie is a magnificent resource for style, type, and colors of jewelry for a person's personal agenda. Her staff has been a major help in all aspects of jewelry purchasing and arranging as well. Julie has allowed me all sorts of ways for paying our bill and for choosing the piece that best fits our budget as well as our theme. I am so appreciative of her and the entire crew at Donald Haack Jewelers. I wouldn't even think about using another jeweler EVER!!. Richard Herd read more

My husband got my engagement ring here. We worked with a wonderful woman who is no longer there, however when we were getting our wedding bands we started working with Jennifer and she was just as wonderful. They allowed my husband to design my engagement ring to exactly what I wanted and it was absolutely beautiful. Every time I come in, someone there recognizes me even though I'm only in there for 5 minutes at a time, even when we were getting our wedding bands. They made the process for this quick and easy and they respond to emails within a reasonable amount of time, in fact very quickly! Their selection of other jewelry is beautiful as well and we plan to continue shopping with them for future jewelry needs. read more

After my then-boyfriend and I visited many jewelers to help us with purchasing an engagement ring, we were referred to Justin at Donald Haack. Justin is the absolute best - as a person, and at his job. He was so excited for us and really wanted us to find exactly what we were looking for. He's extremely genuine and made us feel so comfortable. Even though we wanted something very untraditional and different, Justin assured us that if it was out there, he would find it. AND HE DID. My ring is exactly as I envisioned it would be. It's perfect. Justin was always so responsive to our emails, and even now he continues to follow-up, just make sure I'm still happy with it! Thanks Justin!! :) read more

I have nothing but wonderful things to say about Julie Haack and her team at Donald Haack Diamonds. I went to see Julie looking for a specific piece of jewelry, an eternity band. Julie and team listened to my needs and provided several options to choose from. They were all beautiful!! Once I chose, my ring was ready in about a week with the resizing and engraving. It's a beautiful compliment to my engagement ring and band and I couldn't be happier with it. The staff at Donald Haack were incredibly helpful and wonderful to work with! I would recommend anyone looking for a good value, great customer service and beautiful jewelry to go visit Julie and staff!! read more

I wanted to compliment Laura Shannon for the wonderful way she helped me pick an anniversary gift for my wife. I had previously dealt with Laura and she was kind enough to reach back out to me when an interesting piece of jewelry came into the store. She sent me pictures and details. It was wonderful for her to be so kind and professional to accomodate my limited mobility. She had everything ready for me when I came by the store and is just an absolute pleasure. I hope the store appreciates what a jewel they have in her. I highly recommend her and the store for all your jewelry needs. read more

I had a great experience at Donald Haack and I really appreciate their comfortable atmosphere and tremendous customer service. Justin did everything necessary to get me exactly what I wanted for my wife's engagement ring. We ended up getting our wedding bands from them as well and we are extremely satisfied with their product and service. I found them to provide more individualized attention and genuine personal customer service than competitors. Their store is hands down the most comfortable atmosphere for engagement ring shopping. I recommend them highly without reservation. read more

Five stars! Worked with Julie and Jennifer to buy my fiancé her engagement ring and am now coming back to them to get our bands. Not a high pressure bite on sales at all, and works with you from the first day to focus on your budget, educate and provide over the top customer service. Further, my fiancé's ring turned out to be an absolute success and I could not imagine being happier about the whole experience. I did reach out to two other stores, and felt like a total number to them, before I returned and bought from Haack. Thanks Donald Haack, and team! Very happy! read more

Donald Haack Diamonds is a 5 star jeweler! If you want first-class, personal service from a jeweler that always puts the customer and their needs first, go see the friendly & knowledgable staff at Donald Haack Diamonds. Buying jewelry can be a stressful process, whether you are buying a small item or designing a custom diamond engagement ring... but my experience has always been easy and left me feeling proud of my choices from their wide variety of selections. Donald Haack is a fantastic, locally-owned jeweler. I would highly recommend them to anyone! read more

Outstanding !!!! I bought my first diamond from Robert (Donald's brother) 58 years ago in Milwaukee while in college......still have it. We moved to Charlotte 20 years ago and had lunch with Don after I shared my story. We developed a wonderful relationship and designed one of the most brilliant diamond slides for an omega one has ever seen. Don's lose was a tremendous lose to family and community. His daughter is a magnificent merchant and doing a great jog of carrying on the "Haack Quality & Taste" tradition !!!! read more

Jennifer was patient, knowledgable, and friendly in helping me select an engagement ring. She never tried to sell me on anything I didn't clearly want, instead taking the approach of advising and guiding me through the process so that I could make an informed decision. She also was careful not to make promises she couldn't keep regarding the manipulation of the ring or timing of delivery, yet worked her tail off to make sure she beat the expectations she set! I could not recommend Jennifer more highly! read more