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    Fink's Jewelers

    3.9 (39 reviews)
    Closed 11:00 am - 8:00 pm

    Services - Fink's Jewelers

    Jewelry repair

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    Me and Birdie comparing our watches.
    Mark M.

    Fantastic service at Fink's Jewelers I learned about Fink's Jewelers over a year ago when I was in the market for a Rolex Explorer. I never owned a Rolex and decided I wanted to buy one from an authorized dealer, (AD). I knew finding an Explorer was difficult because Rolex sports and professional models are in high demand. Wait time was allegedly one year or more. I telephoned several fine jewelry & watch retailers and was assured my name would be placed on their waiting list. A few months later I heard back from only one authorized dealer, Tracy (Birdie) McCrea at Fink's Jewelers in the SouthPark Mall, Charlotte, North Carolina. "Still interested in an Explorer?" Birdie asked. "Absolutely," I replied. A few days later I drove to the mall and came home with a new Explorer on my wrist. However, the story doesn't end there. Almost a year later I decided to buy another iconic timepiece, a Rolex Submariner. Again, finding one would be a long shot. Research revealed new Submariners are scarce and Rolex distributes them only infrequently to AD's. I again called Birdie and told her what I wanted. I explained I was willing to wait as long as necessary. Birdie said she would try and we had a conversation about how unpredictable it is determining a timeframe for availability. I thought for sure it would be a year or more or perhaps never at all. Again, I was pleasantly surprised when my phone rang about a month later and it was Birdie. She said one new Submariner, no date model, had come in. I was out of town when I received Birdie's call so I had to postpone my trip to the store. When I got home I made and appointment with Birdie and drove to Charlotte. Like before, all went pleasantly well. My Rolex Submariner was sized to my wrist, registered with Rolex and I was given an appraisal for my records. The purchase took about an hour and we had lots of laughs and shot some fun photos. In summary, I received fantastic customer service from Birdie and all of Fink's representatives. Everyone was friendly, accommodating, and helpful. Accolades go to Birdie and all Fink's employees at the Charlotte store. Highly recommended. MM

    Worst customer service. Shop for a Rolex elsewhere. Rolex should be ashamed of this retailer. Background checks , what I do for work and where I live? To purchase a $14,000 timepiece....That would be bias. And I'm white...can't imagine how they treat people of color....

    Batman GMT II
    Mark B.

    One of the two authorized Rolex Dealers in Charlotte. South Park store manager, Roger Harper, is super knowledgeable about all watch brands and is not just about making a sale. He is an avid watch enthusiast who will share his experiences with a brand even if it might lead you away from a higher priced option in order to give you the best value for your dollar. Highly recommend.

    126710 BLRO

    In November of 2021, I visited Fink's to buy a ring for my wife and was lucky enough to have Keng as my sales associate. The ring buying process was so easy - Keng presented multiple choices for me (all of which worked with my wife's wedding ring). He then asked if there was anything else he could help me with and I said sure - I would like a 126710 BLRO. Keng chuckled and said sure - I will put you in line! I figured it was going to be like all of the other Rolex authorized dealers in today's world. We laughed, looked at a few other watches and I told him I would be in touch. For Christmas, I went back, and of course, worked with Keng. This time he helped me with a necklace and earring set that matched for my wife. I asked again about the BLRO and he assured me that I was on the list still. On February 24, 2022, I got a call and then a text from Keng that said he had good news for me and for me to give him a call. Of course, I called him back as soon as possible. Keng asked me if I was still interested in the Pepsi Rolex. I almost fell out of my chair and I figured he was messing with me. 4 months, on a Pepsi? What? I told him I could not be there until the next day, and he said that was fine. Went up there, talked with him - he brought out the BLRO, sized it, and I left with a Pepsi Rolex. Keng is a great sales associate and him and Fink's have my business for any jewelry or watch needs that I have in the future. I am already thinking of what I need to get for my wife for mother's day. If anyone asks me where to go buy a watch brand that they sell (Rolex, Omega, Tudor, Breitling, etc) or jewelry - I am going to be sending them to Keng and Fink's. Thanks again Keng and Fink's!

    Wedding band custom made at finks for a great price!

    I had a wedding band made here with a family ring and it turned out beautifully!! I have been a longtime customer of Finks in Lynchburg, VA, and will say that my overall impression of this location is not quite as good, although I am thrilled with my end result! When I first walked in, a few very confused salespeople told me they didn't do custom jewelry, BUT they eventually directed me to Delores and she was so helpful! I had diamonds taken out of my heirloom ring to make a platinum and diamond wedding band and I adore the result!! We will probably return for my fiancé's wedding band since the prices are so good, but you definitely don't get the service of diamonds direct (where my engagement ring is from). Again, I was thrilled with my experience, but I definitely see where the negative reviews are coming from.

    I purchased a Rolex from Fink's Southpark. Mr. Keng Vang, was a major help. I could not have received better customer service. I will definitely be purchasing more jewelry from Fink's in the future. I am beyond satisfied. And I appreciate the entire team at Fink's for working during these troubling times. Thank you Mr. Keng and Fink's!

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    Ask the Community - Fink's Jewelers

    Review Highlights - Fink's Jewelers

    Keng Vang, told him my story, I asked for his assistance, and I let him know what I was looking for.

    Mentioned in 5 reviews

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    Fink's Jewelers - watches - Updated May 2026

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