Buyer beware!
Had a windshield installed 6 weeks ago, they were all happy about setting the appointment and doing the install. Everything changed after that.
To complete the installation, there are OEM vertical trim strips passenger/driver sides that blend in with the vehicles finish. One week after the installation, the drivers side trim piece blew off while driving. After calling Scotts Auto Glass back, the owner stated that in 500 installations this had never happened and said that someone must have taken it or tried to take it. Mind you, it's a Ford Explorer with a gazillion of these or so on the road, and one that I have owned for 6 years with no problem. He said he would call me back ...no call back. Two weeks ago, driving again in normal conditions on the freeway, the passenger side blew off! I call again, the owner literally laughed at me, basically calling me a liar. He won't take care of replacing these parts correctly and free of charge, which the price of two of these far exceeds a windshield replacement deductible. There are so many places you can go to have this basic job done correctly! I urge you not to deal with this guy with an obvious lack of character and integrity. If you need someone to be a "one and done" hire for service, hire him...as that is what he is expecting...no repeat business! I can only hope that he goes out of business and picks up trash on the freeway for extra money, maybe then he will find my trim strips.
- Disgusted read more