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    Scott Miller, DDS

    4.2 (5 reviews)

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    Cataloochee Dental Group - Candler - Exterior

    Cataloochee Dental Group - Candler

    1.8(10 reviews)
    1.6 mi

    Lydia is everything a dental hygienist should be: professional, thorough, gentle, and personable…read more The dentists I've encountered here have been friendly and competent. Although some of the front desk staff were surly and somewhat unhelpful early on, this situation seems to have greatly improved.

    A terrible dental office. I went to them for 3.5 years before having enough. And I kept a lot of…read morethe negative things to myself, trying to have patience and understanding and knowing it's not a perfect world. Here are just some of the things I experienced: - --Bizarre interactions with the office staff - particularly the office manager (and one other). ZERO sense of accountability or humility when they are completely wrong and have no idea about your insurance (year after year), your estimates, your appointments, etc. They make things up as they go about their office "policies", including telling you that "all patients pay 100% up front for major procedures". What?? They always charged for each individual service as I went along, and I paid in full at the desk before leaving each time. Sounds normal, right? But then the manager starts calling that a "payment plan" and saying that "all the other staff were wrong" by charging at each visit for each service. Huh? That is paying for a service 100% - immediately after getting it. That is not a payment plan. Other dental offices have confirmed the absurdity of this. The manager has no idea what she is doing, whether it's regarding your insurance, your estimates, their "policies", or screwing up your appointment and then saying she didn't. --- Very bad experiences with a few (of the many) hygienists I saw there. One of them loved to sing loudly in your ear while she "cleaned" your teeth, and that only took about 7-8 minutes, pecking around on a few teeth, then floss and polish, and "ok! all done". One reviewer referred to them as the "Jiffy Lube" of dental offices. I agree. Move them in and get them out. --- Another hygienist was not-so-hygienic. I was very close to getting up out of the chair and leaving due to her strong...odor. I won't say more about that. Her very awkward behavior and comments were another thing I won't go into. And she too spent literally less than 8 minutes "cleaning" and continuously jabbing my gums with the suction. It seriously seemed like a bad prank. --- One reviewer noted that this is a "girl's club". VERY accurate for sure. And the staff turnover is something soo many people have mentioned - even out in the community. New people every time. And the few good ones are gone. Like no other business I've ever seen. The office manager will tell you that it's all "maternity leave". It is not. ---Another reviewer noted the very blatant political views proudly displayed at the front desk. I never saw that, but I can totally believe it. Another example of the lack of professionalism here. ---The atmosphere and human interaction is very cold and very impersonal. There's a sense of fear in the air. This is not at all your welcoming family dental practice where you develop a friendly human relationship with the staff/dentist/hygienist. I'm going to a new office now, and the difference is absolutely night and day. The people there are highly-professional, friendly and very personable. It's a breath of fresh air. ---And finally, the owners of Cataloochee Dental (2 dentists at another branch) have refused to respond after writing them a multi-page, well-thought-out and detailed letter about it all and asking them very nicely for a reply. I suppose reputation and regard for a patient's experiences don't matter? If enough people speak up, perhaps it will at some point.

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    Scott Miller, DDS - cosmeticdentists - Updated August 2026

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