Dr. Greenhalgh's office is very comfortable, warm and inviting, and so is the demeanor of the doctor as well as his hygienists. I had a very good experience when I went there to get a cleaning.
The hygienists are extremely professional, humorous and charming. Greenhalgh, although overly expressive, gesticulative with his hands (which is really just an idiosyncracy of his, not a negative), is also a very kind person. His scheduling and retention staff are also very welcoming and they don't make you wait if you show up five minutes ahead of time. All the other standard dental amenities are present, comfortable chairs, clean office, etc. These are all big plusses for a dentist.
The problem that I have with this practice, which is a problem I'm still battling is that I went there for a routine cleaning with current dental insurance, and they coded my cleaning as something other than a cleaning. It was not explained to me prior to the cleaning that it would be coding as a procedure that would not be covered by my insurance. In fact, I was lured into the false pretense that it would be covered, and I made it very clear to them beforehand that I was financially burdened by a medical condition, so this action was borderline discriminatory, and needlessly so, since I was an ideal, charming patient until I got the bill.
What I can say, however is that they failed to do what I believe was their due diligence in both checking the payment on the procedure as well as conveying the lack of coverage to me. Especially since they know much more about insurance, procedures, and coverage than I know given they work directly in the industry and I am just a client, that is supposed to be treated with better care both procedurallly as well as administratively.
As a result, not only do I get to pay about 600/yr on dental insurance foregone (since it is difficult with my concurrent medical appointments to find time off work to actually go to a dentist within the 9-5 m-f window of time), I also get to pay greater than 300 dollars for what should have been a routine cleaning.
This has never ever happened at any of the dentists I've been to in at least four states.
When I complained about it, and requested it to be corrected by coding it properly as the routine cleaning procedure (that it would have been had I not mentioned I hadn't been to the dentist for a longer than usual period of time) they mentioned health insurance fraud. This further alienated and frustrated me because I'm wondering which party is the one who would be the recipient party of the fraud -me versus the insurance. It was not my aim to ask them to do something wrong, illegal or unethical, but to correct a mistake I felt they made. Instead, they villianized me to make a few extra dollars, which means they will get those dollars once, and when i am able to pay it and they will not get any more!
My recommendation, is if you are a rich person to the extent that needless, exploitative charges are levied upon you are like water on a duck's back, and/or you have bulletproof (we pay for everything) insurance, then you should go to this practice.
Otherwise, be wary and you double check their work prior to their executing it. Their insurance accountant is an idiot, and she's also a jerk on the phone for blaming the victim. read more