We've had Chris come out to our 1950's era house a few times to help us with our heating here…read morebefore the cold season sets in. The work we had him do involved re-fitting some radiator pipes for a new radiator, installing a Slantfin 30 radiator, removing a cast iron radiator, and capping off some un-used branches from our HW heating system. Chris came, gave us an estimate of the level of effort and worked with us as had some project hiccups and scheduling issues we encountered. I appreciate that the whole time Chris was very honest about how much time parts of the job would take, what his rate was and how he passed on materials costs. I always take it as a good sign when a contractor is very honest and communicative - two things Chris excels at. He showed up on time, ready to work and worked steadily. After he was finished with the radiator install, he fired up the boiler and helped us bleed the air out of the system, taking his time to ensure the boiler filled properly, fired up, and started to heat our home. He also wanted to test the radiator he had installed for us to ensure that most of all, his work was done correctly. I appreciated his attention to detail and willingness to stick around and ensure the job was done correctly. Overall, we found Chris to be an awesome guy, and a reliable and knowledgable plumber. We will be going to him for all of our plumbing needs for years to come.

Chris solved our issue in just a couple hours and gave us good advice on future maintenance. If we…read morehave another plumbing issue, I will definitely call Chris again!

If I could, I'd give 5 stars for repair and 1 star for service…read more Service: Over the years I've tried several times to schedule routine maintenance, and every time the wait is 4+ months -- basically making it impossible to get seasonal maintenance done unless you book a year in advance. After paying for a repair estimate, the technician told me the best solution for my issue was to keep up with routine maintenance. On that basis, I was sold a Comfort360 support plan at $40/month, which states in the contract: "Provider will provide you with priority service in scheduling your maintenance and emergency repair appointments over non-Comfort 360 customers." Nevertheless, Nicholson informed me that the AC maintenance appointment I'd scheduled in April would remain in August and couldn't be pulled in by even a single day. Unless every appointment booked through August is for a Comfort360 customer, they are clearly not giving Comfort360 customers priority. You can verify this yourself by scheduling maintenance on their website -- whether you indicate you're a member or not, you're given the same service dates. If you're going to sell a premium service plan, you ought to carve out dedicated appointment slots for members rather than sharing a common pool between members and non-members. Repair: I've used Nicholson for both plumbing and HVAC repairs and have always found the technicians to be honest and fair when describing my options. This stands in contrast to some providers that try to sell products and services the customer doesn't need.

Completely replaced my AC system. Everyone was very efficient, polite, and professional. No notes,…read moreNo, complaints.

Father and son team are great and personable. They were on time and very efficient. They left no…read moreloose ends.

John gave me a reasonable quote and came by quickly and replaced my water heater. I highly…read morerecommend Sostilio and Sons!

They saved the day!…read more We had a new dishwasher installed by a local appliance company and when the installers left we were worse off than before they installed the new dishwasher. The appliance company left us with an actively leaking water line and a broken discharge line into our sink. I called Rodenhiser the next morning at 7:30 and was greeted by a great lady. Rodenhiser had someone at our house within 3 hrs. They explained the issues and cost, we agreed, and they fixed everything. All set by 1:00 in the afternoon. We have used these folks 2 other times - all very good experiences. Not the low cost provider but totally worth it!

We hired Rodenhiser about a decade ago to install a forced-air HVAC system; at the time, our home…read morehad radiant heat. The experience during installation was extremely negative. Midway through the job, we had a major dispute because the original plan stated that the system would not take up as much garage space as it ultimately did. When we raised the issue, they threatened to stop the job, walk away, and leave it unfinished. They left the site and did not return until we went to their office to speak directly with a manager. By that point, there was nothing they could do to fix the situation. They essentially told us it was up to us whether to continue with them or hire someone else to take over the work. Their attitude changed completely once we had paid the deposit and the job had started--they were rude, dismissive, and acted as if they no longer cared, assuming we were stuck. We chose to let them finish simply so we would never have to deal with them again. A couple of years later, while installing recessed lighting, we discovered that portions of the ductwork had never been properly sealed at the joints. Many joints were loosely connected and incorrectly taped, and one joint had come completely apart, allowing air to pour through. Properly sealed ductwork is critical for efficiency, yet it was clear the system had been installed with little attention to detail or performance. We did not contact Rodenhiser to complain, as it would have been a waste of time and energy. Any future issues would be handled by another company; their labor warranty is meaningless if it requires dealing with them again. About a decade later, in December 2025, we upgraded to a heat pump installed by a different company. The contrast was striking. The new company communicated clearly, worked carefully, and followed proper procedures. They posted the permit on site and coordinated town inspections for both the electrical work and the system installation. This made me realize that I did not recall seeing a permit or inspectors when Rodenhiser performed the original forced-air installation. I checked with the town and confirmed that Rodenhiser never pulled a permit for the conversion from radiant heat to a forced-air system--a permit that is mandatory for this type of work. This discovery raises serious concerns and further reinforces why this company should not be trusted to work in people's homes. Anyone considering hiring them should take a close look at their reviews and ratings. If someone reads those reviews and still chooses to hire them, they should be prepared for serious problems. I only wish we had done more research before hiring them ten years ago. Since then, I felt disgusted every time seeing their van on the road with their business name remind me of rodent short for rodenhiser. And every time I saw their van parked outside someone's house, I felt sorry for the person in that house.

Arrived on time and was courteous. Diagnosed and fixed a bathtub leak in under 20 mins. Will hire…read moreagain.

Called KW on Tues Jan 14th around 8am asking for drain service. Ken sr. arrived around 10am and…read morelooked at job. He said should be able to do Friday and that he would communicate to his son to send me a quote and get scheduled. Wednesday there was no contact, so I left a message late in the day asking for an update. Thursday morning, I called and got Ken jr. I asked for an update. He said what is this about? I told him and he said I will call my dad and get back to you. Thursday, Friday, Sat and Sunday go by with no contact. As I write this review it is Thursday Jan 23rd and I have heard nothing from either one of them. Needless to say, I got somebody else. I am baffled how they blew me off and wasted my time. Jan 23rd update: I just got a message from KW Plumbing after leaving a complaint on their website message form: Here is their response to my complaint of no contact. First lol, best of luck Second I'm a good plumber, I run this from my phone in my pocket... I'm a shitty secretary. I'm sorry

Easy to schedule, showed up on time. Professional service. I will definitely use these guys again.read more

I tried them originally through their introductory furnace inspection. They came out and inspected…read morethe furnace, and said the furnace was fine but our thermostat was broken and they'd replace it for $300. I told them I would do it myself, and reinstalled the original thermostat, which worked fine. 2 months later (in December) the furnace stopped. I called them, they said they would try to get here that day. We waited all day with no response. They came the day after and said they needed to order a part, but could not tell us when it would arrive. Into the weekend, after 2 full days without heat, they said to get heat on the weekend would cost $1200, or $700 if we waited until Monday or Tuesday. We chucked them and called another company. That company said this was a common problem and should have been caught in the inspection. They could come on the weekend to do it for $1000, or do it on Monday for $500. I shouldn't have called back after the thermostat issue, but I sure won't call again, and recommend anyone else also look elsewhere

Working with Pro Comfort was a positive experience from initial contact through proposal and…read moreinstallation. The installers are hard working,skilled and friendly. Highly recommend Pro Comfort and would not hesitate to call them again.

Mike was fantastic and gave us great advice on repairing the old AC unit vs getting a new system…read more The price was great compared to others in the area. 10/10 would recommend.

If I could give a rating higher than 5 stars, I would! Working with Landry to get mini splits…read moreinstalled in my home has been such a smooth process from start to finish! Tim L came out and answered all my questions and was knowledgeable and provided top tier customer service. Patrick and his team handled the instal and again provided top tier customer service and went above and beyond to ensure everything went as expected! Chose Landry and you won't be disappointed!

Called for them to come out when I did not have any hot water in my home. The technician they sent…read moredidn't know his a** from his elbow. He plain out said he didn't know what to do and called another technician. The tech on the phone walked him through the entire session which ended up with me paying $260+ for a new zone head. Less than one month later, I had no hot water again and I went with a different company. Tech from the other company said the first guy replaced the wrong zone head. I see Landry and I shutter.

Poor quality work caused sewage leak in basement…read more Ryan Plumbing installed all new plumbing for a new 2nd bathroom in our house. 1 year after the project was complete the newly installed PVC pipe for the waste line fell out of an elbow joint and dumped waste into our basement. I called Jeff Ryan to repair it because I was hoping he would take ownership of his work. We talked about why it happened and he said that the overlap of the pipe within the elbow joint had only been half of what was needed (0.75 inch vs 1.5 inch). He apologized and did not charge for the repair. However, a couple of days later when I asked Jeff to pay for the $1,600 cleanup cost, he fabricated a new story about the problem being caused by a clog and not his quality of work.

Have had Jeff here several times for work an am very pleased. On-time, GREAT communication,…read morerespectful, clean, and does good work at fair prices. I can stronlgy recommend.

Mark is a great plumber with an extensive history of experience and is your "go to" local plumber…read morefor all your residental needs. He is generally very helpful with knowledge and good with talking through planned permit work or a good story to boot. He just recently installed the final touch for a whole home portable backup generator at my home, a new 3/4in gas line basement run to supply the generator (or maybe a deck grill someday), the inspector was very accomodating and approved the work quickly! He has also previously helped with regular maintenance like water heater anode rod replacement and a few gate to ball valve replacements for leaky or seized water valves. See photos below of the gas line connection and whole home portable backup generator setup. Apparently it's "unusual" here in MA to have whole home portable backup power (Costco bargain!), everyone is told a $15k concrete slab generator is the minimum, at least, that is what Castle Electric said to me! Do it yourself for a 1/3rd of the cost with Marks help and skip the upselling from the "other" options out there!

Norwood plumbing is simply the Best around. Solid service for 11+ years at our home. 5 Stars all…read moreday. Thank you Mark!