Scooterworks has had the best customer service I've experienced in a scooter dealership/service department. I bought a scooter in poor shape off Facebook marketplace and they made sure it was safe and running for a reasonable price. The shop is always nice, clean, organized, and dare I say... fun?! I'm going to keep coming back here and get work done for both my and my girlfriends scooters - I cannot recommend them enough! read more

Scooterworks is an honest, straightforward shop with excellent sales and service. Nate is friendly, helpful, and genuinely intellectually engaged when it comes to keeping scooters running and performing well. He was always ready to find parts for my 2014 Stella, and kept her running at top speed for years. They sell and service Buddies and all kinds of other brands as well. You can ride by with any question or issue and somebody will help you right away. Sometimes they'll even work on your scooter while you wait. They always try to save you money, and will wait on things they could easily collect for if they think you don't need them done yet, like tuneups or new batteries. I store my bike here every winter, and they have all the maintenance done when you pick up in spring. They don't sell Vespas, sadly, but they do service them, and I can't recommend them highly enough. They are real cycling enthusiasts. read more

It is a great scooter shop with HORRIBLE customer service. They advertise a contact number as +1 773-271-4242, but nobody will answer or they answer then put you on FORGET. read more

Nathan is the best. I was traveling through town and noticed my temperature running high in the city in stop/go traffic. I just drove at altitude in Rocky Mountain National Park earlier in the week and noticed same thing so was worried. I left him a message & he responded within an hour, gave me some advice, his opinion of the situation and offer to stop in if still an issue, and it was all OK! I was so grateful for his expertise, really put my mind at ease and I would take my Vespa here all the time if I lived here or was traveling here. read more

They have the best service around for kick scooters, e-bikes and vespa like scooters. I have been in the store a number of times for service and repair. They replaced my tire on the kick scooters and fixed the handle bar. They fixed my vintage vespa as well. Top notch team... Nathan, Josh, Maggie and Chad read more

Tried a few others before I got to these folks. Got good advice on parts and shipping since I was gonna hit a weekend. I got a long case short block then went back for the big bore kit when the one I had didn't fit. I went ahead and stepped up for the big valve head since my service was so good and I felt like I could trust the investment. I'll check here first from now on. read more

Very professional. Quick response to questions. Complete parts/accessories. Reasonable prices. What more could you ask? read more

Nathan and the team are amazing!!! From start to finish, my experience here was nothing short of fantastic. The staff is incredibly knowledgeable and friendly, always ready to answer questions and offer honest advice. They have a great selection of scooters, parts, and accessories, so it was easy to find exactly what I was looking for. What really impressed me was the quality of service in the repair shop. The technicians took the time to explain what my scooter needed and did the work quickly and efficiently. They truly care about their customers and take pride in their work. read more

I had a rear flat tire and a charging port issue on my Volpan scooter. I'm in Naperville. Took the scooter to Scooterworks Chicago on Wednesday, April 30th. I got it back the next day all set and ready to go. Well worth the 1+ hour trip into the city. Service was top rate. I HIGHLY recommend Scooterworks Chicago! read more

Nathan is the best. Super patient, very easy to work with and reasonable in every way. Can't forget knowledgeable...he's repairing my rare scooter right now and I couldn't be happier. read more

I brought in my scooter for an oil change and after a brief conversation with the service team they checked it out and let me know I didn't need it. Honest and informative service team. Tons of awesome scooters and accessories there too. I bought my riding jacket there as well and got a great deal. My go to scooter shop moving forward. Highly recommend!! read more

Scooterworks Chicago - Sweet vintage scooters! They do winter storage too - Motorcycle Dealers Near Me - Chicago, Illinois

My scooter needed work due to being in storage for over two years. Most repair shops would not take my scooter in for repair since they mostly only worked on motorcycles :(. Great price and customer service, and prompt service. Would most definitely recommend read more

Talk about top notch service! I do not have enough good things to say about the folks at Scooterworks. Extremely knowledgeable and most recently helped troubleshoot my scooter not starting with me via phone (it's now running thanks to Lucas' suggestion) where other shops likely would have just recommended a tow in to charge top dollar for something simple. Their sales team is very transparent and knowledgeable overall as well. Solid team all around! read more

Scooterworks Chicago - Motorcycle Dealers Near Me - Chicago, Illinois

Had my Kymco towed to Scooterworks after an attempted theft. I didn't purchase my scooter from here but I can say the service dept. (Nathan, Lucas, etc) is great! They fixed me up and now I'm scooting around the city again! read more

This has been the 3rd year I've stored my bike w Scooterworks (winter storage). I've always had a most excellent experience with everyone I've encountered- the guys are super great and accommodating, very responsive (I appreciate the ability to text them) and they've earned my business. Love this place! read more

I called Nathan in the service dept. to see if they would offer a second opinion on an engine problem another shop told me was fatal for my scooter. Nathan was generous with his time, asked great questions and provided insights based on his expertise that were invaluable to me. He did this knowing there was nothing in it for him. I would certainly consider ScooterWorks for any future business based on this experience. read more

Been a customer since Covid began when I bought a new scooter. They remember me and genuinely care for my safety as a customer and rider. Never felt like they were upselling, overcharging, or disingenuous towards me read more

Great group of knowledgable guys with good customer service and one cool shop

I originally bought my used mint green buddy scooter from here The sales experience was decent but service here is the worst! They are rude....overpriced....and don't stand by their job. The mechanic acts as if he is doing you a favor for taking your money. I had a summer tune up $350 but still it staled and slow to start. I ended up trading it in at the "other" guy on Lincoln Avenue. Go there if you want some place where they stand by their product and is honest. read more

I went there today looking to purchase a new scooter and I got absolutely fantastic advice and honest opinions. Nate and Josh were working and they were just fantastic. They told me the pluses and minuses about all the scooters and they couldn't have been kinder and more honest. I truly appreciate that and is very needed when purchasing a new scooter. These guys went above and beyond to make me happy and to let me know what is right and wrong for me for each scooter. I couldn't be happier with their service in the past and the service I got today. These guys are top-notch and I recommend them to everyone. This place is the best place that I've ever been to to purchase a scooter or to have it serviced. They just are overall kind honest and just great people. These guys need to be commended on what are great job they do for their place but they also have a fantastic selection to pick from as well. Their service is top notch in the whole City of Chicago. I couldn't be happier with this place and will not go to another place other than these guys. read more

Can't say too much, they ignored me. No hello, no can we help you either, no eye contact. I wandered around, as I was leaving one employee seemed to be approaching me, then he walked past. I think I'll do the same if in the area. read more

Update 2: adding another star because I'm an idiot. Nathan, the service manager is a fantastic guy who squeezed me in. My job is ridiculous and gave me a last minute meeting, forcing me to miss the appointment he squeezed me in for. When I called back, he was terribly friendly and polite, despite me looking like an absolute asshat. Long story short, Scooterworks seems like they're trying harder than any business I've seen to rectify things, even when I accidentally make them worse. Update: While I stand by my statements, the business has demonstrated to me that they've gone out of their way to try and correct this. I absolutely hate shitting on small business for a million reasons, one of them being due to the fact that someone who cares reads them and has their job made harder. So, while I truly believe some larger structural issues exist, the fact that the business has reached out to me on multiple occasions shows that they are aware and trying to make it right. I've been a reliable customer of Scooterworks for 11ish years now. Throughout this time, I've had a number of issues with the service department. They've refused to work on a brand of scooter they had once worked on, they've charged more than double what I was estimated, delayed timeframes, and a really mixed bag of what "friendly" looks like. When you consider the price point of these scooters, you'd expect a better service department. These are definitely going to break. But, I was annoyed but generally overlooked these issues due to value, convenience, and friendliness of other staff. But, last night, I think I reached my breaking point. I called to schedule service, actually expecting to be told it was totaled and planned on buying a new one. The first red flag was that they told me it was going to be a 4 week (8/25-9/22) wait for the first appointment. Now, I'm not a scooter mechanic, nor am I well-educated on existing supply chain or labor shortages. So, maybe this is standard everywhere. Seems unlikely, but whatever. At a bare minimum, they should probably invest a bit more in the service department. But, I decided that wasn't the worst and agreed to schedule an appointment. But the guy on the phone said he couldn't schedule an appointment due to how close it was to closing (to be fair, it was 2 minutes before close). But, how in the hell does it take longer than a minute to schedule an appointment? Maybe there is an outdated system, I don't know. But, at a bare minimum, take my name and number and call me tomorrow. Don't refuse service. Just clown shoes in terms of training staff, organizing the business, giving staff the right tools, or something else. I sent an email, but have heard nothing (24ish hours). So, not great customer service from above, either. I've purchased 2 scooters from here, brand new, and used them as my exclusive service center. You can measure my business in the thousands of dollars. I'm giving them a star because they are a good value for the price. But, find a different mechanic or teach yourself. They're a mess. read more

Great customer service! Kevin was extremely knowledgeable, very honest and straightforward when explaining about the different scooters. He definitely made it easy for me to choose the best scooter! I'm very happy with my scooter :) Thank you!! read more

Update number 3: After experiencing what a scoot shop SHOULD be like, I'm downgrading this place again. Sure, they'll get the job done.....eventually. Brandon the mechanic manager is surly and frankly, kind of a jerk. You have to deal with him for any kind of service. He can be that way because there are really only two scoot shops in Chicago. This is the worst one of the two. I've heard crappy things about him in his own shop "oh that's just how he is" and in other places "yeah we hear that a lot" Do yourself a favor and go somewhere where the guy working on your scooter doesn't want to melt down a part of your carburetor into a bullet and shoot himself. If customer service isn't your strong suit, STOP SERVING CUSTOMERS Wanted to update my review about Brandon the mechanic. He was surly in person, but it seems like we just had a miscommunication. I didn't understand what he was asking and frankly, he was probably having a shitty day. But he called to update me on the status, gave me lots of options, and was straightforward. I appreciate that he explained why we had a misunderstanding when I dropped of my Vespa. Anyways, I'll definitely be back whenever I need service! read more

I bought a scooter from a neighbor and hadn't serviced it in 2 years. It ran great and I was having no problems, but I still believe in making sure you take care of your mechanical things, especially when it could impact your safety. When I brought it in, they were helpful in getting it off the trailer. I wasn't comfortable driving from a suburb to downtown Chicago on my scooter. No one talked down to me when explaining what they were doing and the service they provided. I felt they educated me on my scooter. They checked everything and even took it for a test drive to make sure everything was in proper working order. While waiting for my scooter, I was able to talk with the owner about his inventory and his history. Scooters are a passion for the people who work here. If you're looking for a scooter, go there! They have created sidecars for scooters and I so desperately want one! I will be returning for all my service needs for my scooter in the future. read more

I just bought my Genuine Buddy 50cc scooter from here and WOW! Let me tell you, these guys know what they are talking about and are so patient to help you as you ask questions. Kevin helped me with the paperwork behind my scooter and choosing my helmet, Ethan answered all my questions, and Ken is the best teacher when learning how to ride! 11/10 recommend getting your scooter here or getting your scooter serviced here. You won't regret it! read more

Poor customer service in the repair department made me sell my Buddy Scooter and purchase another scooter at the other scooter dealer on Lincoln. I couldn't be happier to not have to deal with Scooterworks anymore. I'm being taken care of much better and they know what a valve adjustment is and when it's time to do it! Not happy with Scooterworks for constantly having my bike in the shop and not knowing how to fix it. I almost used the lemon law but when I took it to the other place for an oil change and got a call 15 minutes after dropping it off that my valves needed adjustment, I knew I found the right place. I didn't have to plead with him repeatedly to figure out what was wrong! Amazing Shoddy mechanics can ruin your business quickly! read more

My 2005 Vespa ET3 had charging/battery issues and needed an evaluation. Diagnosed that it needed a new battery which they had in stock. Cleaned and adjusted the carburetor which happens when winter storage can gum up the works. Their diagnostics though went further recommending a total rebuild of the motor and replacement of brake line... I had my "Polish Mafia" maintain the scooter for past 5 years and they checked out great. Anyway, the salesman at MW would give me $300 for my bike to use towards a new Vespa (hmmm ?) I test drove a few beautiful bikes but at the end of the day, my Vespa was all I needed for my limited City use And I'm happy I didn't "bite"... Good mechanic and reliable shop. Watch out for the urge to buy shiny new toys read more

If you have a scooter or want a scooter, this is the only place in Chicago you need. Trust me, I've been to the others. I've owned various scooters for over 15 years and BY FAR, the best experience I've ever had has been here. Their service team is top notch and are some of the nicest people I've ever met in the scooter world. And, their service prices and turnaround time can't be beat. I haven't bought a scooter there--yet--but the selection is amazing, and I hung out while I was waiting for my bike and their sales team really knows their stuff. I will never go to another scooter shop again. read more

Scooterworks Chicago! Thank you Alex for taking such good care of us. We are loving our Hooligan. You were patient, super informative, helpful, and funny! No "sales" push here just a passion for what they do and the do Scooters and gear well! Go have some fun at Scooterworks and ask for Alex! read more

Scooterworks Chicago - The helmets were a must! - Motorcycle Dealers Near Me - Chicago, Illinois

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If I could give this place an extra star I would. Impeccable service, operated and managed by one of the most astute and knowledgeable individuals. The technicians are superb, the service is excellent. The show floor is mapped so that when you enter, you are flanked by beautiful machines, fresh from the factory, and scattered amidst are some vintage relics of yesteryear, brought back to life. Beyond the beautiful swoops and curves of the display bikes, this place remains, one of the finest businesses in Chicago. These guys will take care of you. read more

Go to ACME Cycle or City Scooters If you read Josh's response its more than apparent he feels business is about serving the needs of the business and not the client. This is the service you get when you buy brand new scooters for $3000 and stay loyal, year after year. As mentioned before Josh manages a poor system of not qualifiing jobs prior to accepting the work, or any record keeping to track past customers. Its 2019, they have CRM software for dog groomers, i cant imagine you couldnt find a record keeping system. Poor biz move, which leads to my next point. When you sell scooters who would be a great target market....?hmm In fact not taking old bikes is the hugest sales opportunity loss i could think of! But, Josh is an industry expert that can qualify a situation over the phone in a 5 minute phone call and no historical background(heavy sarcasm, incase you missed it). I didnt just hang up Josh, i asked 3 times if you would work on my scooter which I informed you, scooterworks serviced in 2015,16,17, and even last year 2018, yet your policy claims you dont!! The scooter was fixed in a weekend so....you just turn away customers becuase....? read more

Great attentive service from Ken. Very cool, large selection of scooters. Full service repair shop. Great prices on apparel and equipment. Had a fantastic experience buying from Scooterworks Chicago! read more

Oh! You guys are quite responsive on Yelp aren't you? Yes! Fred is just nature's ambassador for honesty! Thanks Scooterworks! It was very helpful of you to kindly suggest after 2.5 weeks that I buy a new carburetor myself and bring it in to your shop since your policy is not to order parts off of Ebay. Yes! Thanks for telling me to buy that part..... and then once I make the purchase, call me abruptly to tell me that you will "not be able to work on my scooter. Sorry." So now I'm stuck with a brand new carburetor. I brought it to my local Honda dealership yesterday and they told me to save the carburetor. They replaced the transmission belt within 15 minutes. They told me that carburetor was fine! How does that happen? Somehow, the finely tuned, highly trained "experts" at Scooterworks Chicago missed that. Drove it home without an issue. No joke! Oh, by the way Scooterworks, thank you for returning my scooter to me in this status: - Dead battery - missing seat bolt - missing gas cap (yes, no gas cap, really) - missing gas cap cover bolt - missing front maintainence lid screws - missing seat bolt ugh... I can still hear Fred's conceited, smug and uppity, yet somehow still deflated and uninterested voice sucking in air, answering the phone in my head. "scooterworks". Geez, dude, life isn't that bad. Really though. It's worth calling just to hear that. No really, go ahead and call. Scooterworks # 773-271-4242 read more

MUST READ!! ahhh where do i start? I took my perfectly fine 1 year old scooter in for a "tuneup". I had zero previous issues with it. It was the perfect scooter. I simply needed to get some filters changed and oils flushed. I was on cloud 9 when I picked up my baby and she was riding great until about the 2nd stop sign and it died on me. The bike then proceeded to die 2 more times on the INITIAL ride home. I would then pull over to the side of the road, wait about 5 min then restart it. half the time it would restart, about half the time it wouldn't. Since i wasn't able to get my scoot in for the next week or so this proceeded to happen about 5 times a day. keep in mind this had NEVER happened previous to the "tune up". I then got in touch with Brandon who still to this day denies any responsibility and he told me to bring the bike in. So i drop it off and they say they need a few days to diagnose the problem. aka stare at the bike and scratch their heads. They tell me i need parts and it is going to be a few more weeks. okay, this is getting inconvenient but i go and pick up the bike and they are going to let me know when the parts come in. Thus trip 2 & trip 3 are complete. About a week later I receive a call that my parts are ready and that i can drop it off and luckily for me this is only going to take 30 minutes! I bring the bike there and Brandon is gone and to his credit it seems like the whole place goes to sh*t when he is not present. I wait the 30 minutes in the lobby snacking on the free popcorn when an associate comes out and tells me that they ordered the wrong part. CLASSIC. I dont say a word and I walk out. Trip 4 complete. I obviously follow up and communicate my displeasure in which Brandon, to his credit AGAIN, offers me a full refund. At this point their incompetence is clear so I accept the full refund and give him my credit card number over the phone, sketchy but i am desperate at this point. A few days go by and take a guess? they have an issue with their credit card machine so I will need to come in AGAIN! My in store visit this time seemingly goes smoothe and I leave with my money refunded and a COMPLETELY ruined bike. Trip 5 complete. So to recap. I had to take my scooter in 5 different times over the span of two months for them to fix a problem that they caused but were NEVER able to fix. SOLUTION- Go to Second City Scooters or Motor Works!!!! The guy at second city told me they were too busy to look at my bike because they currently had ELEVEN bikes that Scooter works had screwed up!! DO NOT go to SCOOTER WORKS. RESOLUTION- I took my bike in to Motor Works and they figured out the problem within 30 minutes and Brandon if you are reading this it is the IGNITION COIL. I'm no expert but sounds like something that would make sense for a scooter that keeps dying. Rough go with these guys for me. Hopefully others stay clear. Thanks for reading. read more

Call it a mid-life crisis or mid-life adventure, but last year I thought about how fun it would be to own a scooter. I had never ridden a scooter or motorcycle before, so I did not know where to start. I learned there were a few scooters I could buy where I would not need a motorcycle license. I searched Yelp and after reading the reviews, decided I wanted to start my quest at Scooterworks. Well, after a few hours at Scooterworks, we did not leave with a scooter. We left with TWO!! My husband loved them so much he bought one too! Because my husband had ridden scooters before, they had him do the test drive. When he came back from the test drive with the big grin on his face, I knew we were in trouble. Everyone at Scooterworks was very nice. There was no pressure to buy anything, but there were many helpful suggestions. I was ready to purchase a cover for my scooter, but was told it was not necessary since we have a garage. We were even taught how to care for them. They handled all the paperwork and set up for our scooters so they were street ready when we left. They did not even say anything when our credit card was denied and we had to use a different card. It appears even our credit card company could not believe we were buying scooters because they flagged the purchase as fraudulent. If you want to buy a scooter, start at Scooterworks, but warn your credit company and be prepared to leave with a wonderful new scooter! read more

I've never met a person who had a truly positive thing to say about the service department of any scooter shop in Chicago, but Scooterworks has been my unfortunate foray into this world. As the former owner of a Stella 4T, I went to Scooterworks because they were the certified Genuine shop to handle any warranty work on my scooter. Once that warranty ran out, I had very few options - none of them came recommended. The first major problem was trying to upgrade the Stella to a performance kit they sold. After many many breakdowns, tows, and weeks of attempting to get the jetting right on my new carb (and loss of riding time), We gave up and they reinstalled my stock carb at no cost. Communication was terrible, and I had to repeatedly call to get a status update. I would pick up the bike only to have it break down a block from the shop when it was "working fine". My clutch cable snapped 3-4 times during the 3 years I owned this thing, and every single time i had it sent for repair, the bike came back with either a mystery scratch, stain to my bags, or filthy greasy scooter. When i get my car serviced, the mechanics don't ding my doors and leave grease on the seat. The final straw was the last time I had my clutch cable replaced, and i was given my scooter back with two large gouges on the glove box. I thought it was grease until i tried to wipe it off at home. After attempting to contact the service manager (Brandon) multiple times, he never responded to me or attempted to rectify the situation. In short, terrible communication, little to no accountability for negligence. General incompetence. It's a shame because they seem like nice guys when you deal with them in person. i sold my Stella, and I'm excited to never deal with this service shop again. You've been warned. read more

I've been going there for years and never had a bad experience. I think they rightfully treat people the way they are treated in return. Some trixie on her twist-n-go who demands BMW dealership level treatment is going to get the brushoff, and rightfully so. If you go in there with respect and understanding that this is NOT a car shop, but a specialized niche that is horribly overwhelmed you'll get a lot further. Every time I have ever heard someone speak poorly about SW, it's turned out that the person was a jerk to the people who work there and had no understanding of the market they deal with. read more

Not 24 hrs after having a tune-up at Scooterworks my scooter exhaust broke and the metal thing it was attached to also broke because of a missing bolt that held the exhaust in place. Bike is unridable now. I specifically asked them to check the bike out thoroughly and make sure it was in ridable condition (because I am new to scooters and just bought it used and have no idea what I'm doing yet) Not sure what they did or didn't do that lead to my current situation of owning an unridable scooter - literally 17 hours after spending $188 to have it checked out but... my boy called them and they were major jerks on the phone about it... I do not recommend this place. According to my googling I'm in for at least $500 or more of replacement parts (not including whatever the labor is gonna be to fix it) and I'm new to scooters and I can't even identify what on of the broken things are yet... this place is NOT awesome. Most expensive "tune-up" ever. read more

I LOVE Scooterworks!!!! I wanted to surprise my friend with a little oil change and tune up on his beloved Buddy. Fred, was super helpful in selecting the correct type of work that needed to be done and he managed me in on a busy Saturday afternoon AND get the work done in record time! Fred you're awesome, keep up the good work. It wasn't only Fred that was great the rest of the staff is super friendly and nice. I'm going to refer all my scooter enthusiast friends to go to scooterworks. Hopefully I'll be getting a Buddy of my own in the next couple of weeks. SCOOT FOR LIFE!!!!!! read more