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    Scoop Crew

    5.0 (2 reviews)
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    Pet waste removal

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    Smart Parke - Pet sitting Daycare/ Boarding

    Smart Parke

    (28 reviews)

    I recently went on vacation and had an extremely difficult time finding boarding for my XL American…read moreBully. Riverwalk would not accept his breed regardless of temperament. Another facility in Norco, Animal Care Services, said his DTAPP booster needed to be in his system for at least two weeks. Unfortunately, I was only one week away from leaving, and they would not make an exception. When I first called Smart Parke, the staff member I spoke with was very kind and reassuring. She told me I could bring my dog in for a private evaluation and mentioned that he already had an appointment scheduled. Unfortunately, it later turned out that the evaluation had not been booked correctly, which initially added stress to an already overwhelming situation. Despite this, Brooklyn completely stepped in and saved the day. She accommodated me without hesitation, handled everything professionally, and ensured my dog was evaluated properly. He passed with flying colors. From the moment I met Brooklyn, I knew my beloved pup was in good hands. She is clearly confident and comfortable with large dogs and genuinely enjoys her job. She is also wonderful with people. As a worried fur mom, Brooklyn completely put me at ease, calmed my nerves, and gave me confidence that my dog was safe and cared for. The fecal test came back with no issues, and her communication and organization were excellent. When I dropped my pup off, Brooklyn unfortunately wasn't there, and I worked with Brooke instead. Brooke was kind and responsive via email, which I appreciated. However, she did not seem as confident handling large dogs. She did not provide a collar long enough for my dog's neck and asked me to put it on myself. When I asked how long each of his three daily one-on-one sessions would be and what they entail -something I felt was important given the $150 per night charge--she was unsure and gave me an answer but initially made no effort to find out or confirm the answer. After I insisted, she called out to a manager who was sitting nearby with her door open, to which the manager gave a different response - the manager did not come speak with me until the very end and barely addressed me. Lastly , Brook said I would get a report card daily and when I didn't get one for the first day I emailed the store to which Brooklyn clarified the report cards are for regular boarding and didn't come with private. Despite this I ended up getting one each day which put our whole family at ease. While Brooke was polite and responsive, she appeared somewhat intimidated by my dog and lacked some key knowledge. That said, she did follow up promptly and answered emails, which I am grateful for. Overall, I give Smart Parke a 10/10 specifically for Brooklyn and the system she runs. She is exceptional with dogs and people alike, and her professionalism, confidence, and willingness to accommodate made all the difference in what could have been a very stressful experience.

    I rarely leave negative reviews, but my experience with Smart Parke's customer service -…read morespecifically with Brooklyn - was beyond unacceptable. If I worked in an establishment where quality of care and hospitality is on the forefront, I would put her in the back of the house - immediately. She has no business answering customer inquiries, she's a detriment to your establishment and reputation at that. I'm truly appalled at what I experienced. On May 8th, I texted to reserve a vaccine clinic spot for my dog and was told I'd receive a follow-up call to collect payment and hold the appointment. I never received a call. A week later, I reached back out only to be told the clinic was fully booked because "they've been busy." What pushed this from frustrating to completely appalling was Brooklyn's behavior afterward. I asked if I could speak with another representative or manager. Instead of handling that professionally, she mockingly changed her tone and said "hello" as if she had transferred me to someone else -only to then admit it was still her. It was immature, rude, and incredibly disrespectful. When I explained I'd still like a manager to call me back, her response was: "She's going to tell you the same thing, just so you know we still won't be able to take your dog." The issue is not just that they dropped the ball on scheduling. Mistakes happen. The issue is the complete lack of follow-through, accountability, and basic professionalism afterward. Mocking customers who are calmly trying to resolve an issue is unacceptable in any business, especially one people trust with their pets. If this is how concerns are handled, I would strongly advise you to reconsider

    Scoop Crew - petwasteremoval - Updated May 2026

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