Hello, I received your info from the manager Brittney. Yesterday was my first time getting my hair cut with y'all and it was THE WORST EXPERIENCE WITH A BARBER/STYLIST IN MY LIFE. Let's start with attitude from the very beginning. From the moment I took off my hat, the employee, I believe her name is Stacey, looked annoyed and irritated. I didn't realize it until further into my "hair cut" but she has no idea how to cut hair! She starts by asking how I style my hair which she eventually would ask over and over and over. I finally replied "I DONT KNOW UP AND TO THE LEFT? I don't know how you want me to answer that question".... She continued to berate me for never having my head in the correct position and evidently I was slouching (I was not) literally saying at one point "if you don't keep your head where I tell you, you're going to get a line....I'm scoopin with this clipper and if I get a line I don't want to be correcting that". She continued to tell me over and over "who told you to wear your hair like this, it's not going to work, IM NOT A MAGICIAN"...at this point I almost got up and left in the middle of a haircut! I've cut my hair for over 20 years and until about a year ago I grew the top out and it needs to be cut by a professional. I called and asked who would give the best fade and was directed to her. I LITERALLY CAME HOME AND FIXED CORNERS AND EDGES ALL OVER MY HEAD because she used a comb and clippers which you CANNOT GET AN EVEN FADE LIKE THAT! She continued asking the same question over and over and over....who told you to wear your hair like this because it's not working. Wow I'm blown away at this point. SHE OBVIOUSLY ONLY KNOWS HOW TO CUT SHORT HAIR. Blow drying my hair, she BURNT the top of my head and I had to flinch and move and say "ouch that's hot"....NOT ONE RESPONSE. I hesitantly asked her to fix some spots and she said "well that's a full haircut" (35 min into the 45 min haircut and we still hadn't shampooed, shaved my neck etc...she attempted to fix things but it's blatantly obvious she has no idea what she's doing! She then offers to shampoo and I said we can skip that I didn't want to spend one more min in this chair. She proceeds to place HOT shaving cream on my neck (also no warning) and again I flinched....nothing from her. Above ALL ELSE, my hair line where I part it is now practically in the middle of my *#^¥ing head and it looks ridiculous. My partner was in there last weekend and while his haircut also wasn't stellar, his stylist (gay black gentleman) was also not friendly my partner said and he also will not go back to him. So I don't know what kind of place y'all are running over there but this is the level of service I'd expect from super cuts or a Walmart! I will also say that the moment we walked out into the lobby the stylist was polite as ever and that could only be because the manager was sitting there. If she had ANY PERSONALITY and or kindness during the haircut I prob wouldn't be writing this email. However, she was extremely rude, unprofessional, and butchered my hair. What a joke. Id never say someone should be fired but she does NOT fit there and I'll be going elsewhere as will my partner. read more