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    Schwalbe North America

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    Photo of Dan B.
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    73018

    4 years ago

    Helpful 4
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    Love this 6
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    Kona Bicycle Company USA - This is my bike. The Kona Dew Plus

    Kona Bicycle Company USA

    (2 reviews)

    I have a 2011 Hei Hei. I bought it used but it was in great condition, obviously well taken care…read moreof without signs of damage. I rode it for three years, enjoying the ride and function of the bike overall. The bike got me out of some bad spots due to the bike's capabilities. Why only three stars? The brakes were always on the noisy side, which is a minor issue, partially solved by using good pads. The big issue is that the frame cracked on the seat post tube, near the crank. This bike had no damage there or anywhere else. This is not an area that would be damaged easily. My local bike shop confirmed it was a stress crack that occurred from normal use. A quick internet search show that this is a common area for a Hei Hei's frame to break. This is obviously a weak spot in manufacturing or design of the frame. I contacted Kona, sent them the attached photos and they just sent me information for Kona shops in my area. Since Kona is a premium brand, I hoping they would take a little responsibility other than kiss me off to a local shop. I'm shopping for a new bike now and will not be looking at Kona's. Look at the attached photos. I hope they save you from the same problem I have. I thought about giving a one star review but it was a good bike for eight years. Anybody need spare parts?

    I finally bought a new bike…read more Bitchin'. It's the first good new bike I ever bought myself. Sweet. It's the 2008 Kona Dew Plus. Rad. Kona makes very high quality stuff. Killer. They keep their prices down. Bodacious. I'd buy another bike from them. Anyone up for some hacky-sack? _______

    Birch Bay Bike Shop - My son and his new wheels

    Birch Bay Bike Shop

    (5 reviews)

    Excellent experience! We wanted to rent electric bikes--we had rented some in ocean shores and…read moredriven on the beach, that was pretty fun and this time in Birch Bay without the kids we thought it would be fun to pack a picnic and go for a ride. So we searched for a bike shop and found one .6 miles from our airbnb--the website showed both e bikes and analog options. To make a reservation the site directed us to call... John answered and was very friendly, he agreed that he had some e bikes for us for a 1pm reservation and confirmed that they take visa. We showed up as agreed and they got us set up and squared away quickly. The bikes were electric assist, so you still have to pedal them, but you get a lot more push for your pedal because the motor kicks in. We didn't know where we were going but had a vague notion that we wanted to go north along the bay. Since we hadn't checked a map out or anything, we were a little bit surprised that the road forked off away from the water, but we soldiered on. The road got to be a little bit narrow, but all the drivers seemed conscientious and courteous as they went around us. We went on to bike all the way up to Semiahmoo County Park where we broke out the picnic blankets and picnic backpack--a really good time. John was still there when we returned the bikes and I would definitely recommend. It seemed like he does bike tuning and repairs for locals as well.

    I've been reading about our local bike shop for quite a while, and finally took the time to ride…read moreover there. I'm looking to purchase a new bike and BBBS happens to be a dealer for one of the brands on my short list. I was disappointed to find the shop owner to be brusque, unhelpful, and dismissive. Didn't bother to ask me a single question about what or why I was looking for. I can only speculate as to what the sales/service model is here. Clearly I'm not fitting into it. I ended up purchasing my bike directly from the manufacturer. I don't think I'd even come back here for service.

    Schwalbe North America - bike_repair_maintenance - Updated May 2026

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