The movers that picked up my boxes were very professional and efficient the SCL crew that got it all lined up were wonderful. It is going international. read more

thank you so much for your support and professionalism -- my move from New York to Belgium went smoothly.

Excellent professional service! They are fast, friendly and efficient. They came on time, have lots of experience and a very positive attitude. read more

Very happy with their services. Communication was great. My shipment was delivered without a scratch! read more

We finally moved our personal belongings that had been in storage in Australia for just over 10 years (yes, don't ask) and shipped internationally through Grace Removals, based in Australia. Schumacher were the stateside logistics company contracted with Grace to get our stuff from the Port of LA to Arizona after its seabound journey. I found them to be very accommodating, helpful and responsive to emails. We happened to move house while waiting and I contacted them to change the delivery address and push the date back as I had originally planned to put this stuff straight into another U-Haul storage unit temporarily until we had moved house. I asked them if it was possible to hold our gear for another month and it was the same price as the U-Haul storage unit so I got them to hold it until after we closed. It made it so much easier and they delivered 2 nights ago and packed it straight into my garage - which saved me having to move it all again from our storage facility. Definitely a good plan! I would absolutely recommend them - their logistics person who I dealt with (Daisy) was responsive, quick and helpful to all my emails. The guys who delivered our belongings were very nice, very helpful and did a great job making sure everything was as it was when it was shipped - there was no damage to any boxes and nothing was missing, considering the long voyage it all took to get here. A very happy customer all round. read more

Schumacher Cargo Logistics - Movers Near Me - Gardena, California

Before you read this, if you're considering Schumacher RUN RUN RUN! Don't even waste another calorie. Trust me, I read the reviews and thought, no way anything will happen to me... Boy was I wrong! I shipped my car to Spain and I was told it would take 6 weeks. "In fact the ship is leaving next Tuesday" they said. Wow it sounded great! I left the car with them, they told me they'll send the invoice. - After I had signed everything, every-time I called whoever was responsible was on vacation. That alone went on for months. No calls answered, no emails replied. In between when I really got angry on their answer machine, I'd get an email that my car would be leaving next week! It was always a lie. My very expensive car just sat out in the blazing sun of compton fading in color. Finally it shipped and 6 months later the car arrived. In between I was informed that I have to pay an extra few thousand dollars, because the customs stopped the container because I was sharing it with a Tesla and it's customs job to inspect all battery operated vehicles. I paid 66% of the Teslas invoice, why I don't know, I don't know why I should have paid anything. Then they tell you on the invoice it's port to port... but it's not. You're paying from Compton to Long Beach and that's it! The second it leaves LB, now you have to pay another company that they never mentioned once in the initial conversations and they're also not mentioned in the invoice anywhere. In reality it's 3 extra companies, because sharing is caring. Once the car arrived in Spain I was introduced to Daniel. Very nice guy on the outside, just little to no understanding of how to import vehicles although he does this apparently weekly, it's his job. He advised me to import the car as a tourist even though I was a resident (highly illegal), and gave me nothing but non-stop wrong advice. He also pretends he's talking to customs when the truth is not one person has ever heard of him at the customs, I called them personally multiple times. He just talks to another broker. The whole setup is nothing but chaos. He then hijacked my car and told me I couldn't have it unless I pay for his complete mess up and the 66% costs for the Tesla inspection. Now 8 months later when I go to pick up the car, they forgot to tell me one small issue. Their was a storm and the car was smashed dented and scratched practically all-over. So I couldn't move the car because the insurance had to look at it. It's been almost a year, I've heard nothing back from the insurance, I've got a tax bill from the government that I have to sort because schumachers buddy Daniel is incompetent to do anything and didn't file correcly. Still don't have a useable car. I've ready stories of people fighting them for 6 years and counting. Schumacher isn't a serious company, remember you're always only paying to the port, don't believe anything else as it's not true. Triple your quote every time, because that's probably the reality. Now I have to pay for lawyers on top of everything else, not only has my vehicle diminished in value (battery dead after 8 months, tire ripped off (they didn't care), color faded from the sun, car scratched, smashed windows and parts, no reply from their insurance, I still can't use it because of their mess up. Pure nightmare, if you read this far, trust me, save your time, go elsewhere. read more

See all

Packed in Singapore: Dec 1, 24 Arrived to Las Vegas: March 18, 25 The long time frame is expected having done these types of moves before. And quite honestly, an air tag can kind of solve all my mental wonderings of "Where is my stuff and why isn't it here yet?" without having to rely too heavily on the shipping company providing me manic updates (although they did provide updates from time to time). I was satisfied with the amount provided. Belongings arrived in good condition, where unpacked by delivery crew promptly when they did finally arrive (were suppose to arrive around 7-9am window and it was post noon before they actually arrived), nothing damaged or out of place and the crew hauled our boxes away. So all in all, it was a good cargo company to work with. All good by me. read more

Used Schumacher to move our things from California to Finland. They had the middle bid of the three international movers we asked for prices. I had a pretty honest conversation with the rep about my concerns with the negative feedback about the company on the Internet (of which there are also many for the competition as well). He gave me an honest answer and some other review sites to check out which I did. In the end we did choose them and the customer service from start to finish was professional and great. The movers at both ends of the shipment were professional, nice people and fast. Everything delicate was wrapped up perfectly and it all arrived in one piece. Nothing was missing either. Customs in Finland went quickly. The final date of delivery was slightly delayed by about a week but that happens in shipping and isn't under their control. Note we did NOT move furniture nor something complicated to import (like a car). Only personal items, glassware, books, etc. - something like large 60 boxes. However I would highly recommend this business for international moves based on my data point of one. Very satisfied customer here. No complaints. read more

These guys are amazing!! They moves us from Palos Verdes to Milan, Italy . Mark our rep and the team that came to the house were FIRST CLASS . We have moved probably 12 times globally in our life and this was the best experience. Dont even bother getting other quotes if you love your personal belongings!! read more

Schumacher handled my international shipment from Florida to London, England. The entire process starting with my initial inquiry and communication with Cedric went smoothly up to and including final arrival of my shipment. They were immediately responsive to any questions I had, knowledgeable of the international paperwork which they assisted me with, and very very professional. Frank and Cedric working the Florida side of things were great! And I was impressed with Claudia and her team handling matters for Schumacher on the London side. I am very happy and satisfied with the services of Schumacher and will definitely be referring them to friends and family! Jacqueline read more

Schumacher's of California were hired by my UK moving company to get my pallet through customs and from the local US airport to my home. Christine and Ivan coordinated with me and were good to communicate with. They, in turn, hired a local moving company who quickly dispatched my pallet of boxes. Everything happened efficiently and everything arrived as it had left the UK. I couldn't be happier. read more

I contacted them for a quotation. Then I learned about Schumacher's low rating across many review sites, so I contacted my liaison at the company to confirm I would not be hiring the company. Schumacher continues to market me and send more emails. Extremely annoying and unprofessional. read more

i did contact Schumacher 2 years ago for a possible relocation but at the time for different reasons it didn't happen but last spring i did contact them again because this time i was sure that i was relocated abroad..ihad this time the same positive vibes same of 2 years ago and to be totally honest did contact before 123 logistics there were Horrible so i went back to Schumacher and I'm glad idid the service was excellent from start to finish the crew was very kind and very professional also Nathan was excellent and Adriana also she was very professional they take the time to listen my needs without any pressure and the best part they gave me lots of advices .... that i really appreciate it ...i will definitely advise for people that plan to relocated locally or abroad contact Schumacher you will never regret it Rudy read more

THE WORST! NOT RECOMMENDED! Two individuals I worked with to have our personal items shipped, are the worst. Don't respond to communication. Ghost you. Inaccurate information. You try get answers about unnecessary charges. You can't get a hold of them. What was supposed to be a 3 month journey is turning into a 6 month journey. I would not recommend this company to anyone. TAKE YOUR MONEY AND BUSINESS TO ANOTHER COMPANY OR YOU WILL REGRET IT! read more

The absolute biggest scammers. My husband and I used Schumacher to move from Miami to Germany, and it was by far the worst decision we made during our relocation. At first, Naomi was friendly and seemed upfront about costs and logistics. But the moment we signed the contract, everything changed. Communication became vague, key decisions were made without our input, and every time we asked for clarity, whether on final square footage, marine insurance, or extra charges, we were brushed off with generic responses like, "this is the better option" or "building deliveries aren't usually more than 2 floors." We were then hit with multiple surprise charges, including one related to the floor level of our new building. But when our items were picked up in Miami, the movers had no issue collecting boxes from our 4th-floor apartment. So this sudden change in what's considered "included" felt like nothing more than a convenient excuse to tack on more fees. We tried to be understanding, but at this point, it honestly felt like a scam. We kept asking for honesty and transparency, and got neither. My husband was never told about these "additional" costs during the initial call. It felt like the bare minimum was shared upfront just to close the sale, with the rest withheld until we had no choice. Schumacher also knew our destination well in advance, and yet didn't flag any of these supposed delivery limitations when we gave them our updated address. That kind of oversight (or intentional withholding) shows a clear lack of professionalism and accountability. To top it off, several of our boxes arrived in disgusting condition, and five items were broken and damaged so bad, it didn't even feel worth filing a claim. That's how little faith we had in the process by the end. We've since gone back and read the reviews and now, sadly, everything makes sense. We put our trust, belongings, and money in a company that clearly doesn't value integrity, customer service, or basic respect. Avoid Schumacher at all costs. This experience was not only expensive but emotionally draining, and I wouldn't wish it on anyone. read more

We had a wonderful experience with Schumacher Cargo and fully recommend their services. They were very reasonably/competitively priced and the service they offer is top notch. A true door to door service, they bring all of their own supplies and box/wrap everything up for you, which was a huge bonus for us. The guys who packed/unpacked our belongings were very professional, punctual, trustworthy and kind. We were very impressed with them (and grateful)! This was my first international move (San Diego to Brisbane), we worked with Nathan and Kevin/Adriana and cannot say enough good things about them. I was really happy with their organization and communication. They were very honest and responsive and guided us through the entire process. We were also very pleased with their sister company OSS World Wide Movers who received and delivered our belongings to us at our new home. Everything arrived unscathed and accounted for and we are very grateful for their service. Highly recommend! read more

US to Portugal move. The packers on the US end made short work of packing up our belongings. Everything was packed carefully and professionally. The US crew they sent was very easy to work with. The estimator and project manager were professional and knowledgeable about the required customs documents. Glad we bought insurance even though we didn´t use it. On the EU side, the receiving agents let us know when the shipment arrived. It took 5~6 weeks after the container arrived to be delivered. We don´t live near an urban center, so perhaps that could be a factor. During that time, it would have been nice to get more updates, but they did prepare us for potential delays. They sent a 4 man crew to do the offloading into the house. They were great to work with and very accommodating. Expect delays. No one I know who has done a US to EU household shipment gets their stuff "on time" given the complexities, multiple agencies involved, and EU bureaucracy. In the end, I was glad we brought our stuff. It is time-consuming to give away or sell your belongings on the US side, and would have been more expensive and wasteful to rebuy the same stuff in the EU. All in all, I´d say it went better than I expected and glad to have been working with professionals. read more

Schumacher Cargo Logistics has failed to ship my vehicle on the promised shipped date already three times. Originally promised on 6/30, then 7/24 now 8/11. Even the 6/30 ship date was already one month after taking possession of my vehicle on 5/24. There is no way for me to take my vehicle back and change forwarder. read more

I am going to keep it short.... STAY AWAY FROM THIS COMPANY. they straight up robbed us and blamed the South America port. In Los Angeles Schumacher told us we had an overflow of items. they kept our items for 5-6 weeks in there warehouse where they took our belongings, changed boxes, mixed items and never told us about any of this. when we received our items at our final destination everything was sealed with the company's tape so ALL the mishandled was taken place in LA. where a 75" tv was placed they changed the box to a 20x20" and kept our tv. and several other items. seriously save the headaches and stay away. I am sure you can find another cargo company read more

I contacted a few logistics companies to ship my car from France to California. The person who replied from Schumacher was pleasant and had the title of COO, I thought I was in good hands. I cannot describe how DISAPPOINTED I am with this company. I agreed to the quote on November 27th to arrange for pick up, the car was picked up on December 10th with two days to get to the port, I was told the container would be a 40 foot shared container and would ship within 2-3 weeks (three weeks would be January 2nd). I routinely asked for updates, and could not get a concise date it would ship, as we got closer to the end of December, I was told that if I want the car to ship sooner, I could pay an additional $2500 for a 20 foot container and that would ship on or around January 4th, already days after the original outside window date/cost. Of course I asked when the shared container would ship at our agreed upon price and was told that we do not have that information at this time. So would my car still be there now if I didn't pay the $2500 for the 20 foot container ? Sitting at the Schumacher holding area in Rotterdam for a month. I agreed to pay the $2500 EXTORTION money so I could get my car. I even sent a note to the president of the company who never replied. I got an invoice that was higher than the agreed to price, so of course we had to go back and get it revised, you cannot trust anything will go as planned. I was told at one point that everything I was told was factual, clearly it wasn't when it came to dates, time or in this case cost. Just before New Years, the shipper reached out to the previous owner to have more papers signed, he was not happy at all, in fact he assumed the car was in California already since it has been over a month since it left his house. He begrudgingly signed the documents. SO we had the papers signed, the car was there and I tried to pay the freight charge so it would ship when promised, I paid within an hour of getting the final invoice including the extortion payment, and only then found out the ship wasn't leaving until January 8th, nearly four weeks after the car arrived at their port location, ONLY because I agreed to the additional $2500 extortion amount.The 8th wound up as the 9th, then the 10th, and then the late in the day on the 11th. The original ship date was January 2nd for the 40 foot container. With he EXTRA $2500 made it over four weeks. I know they cannot control when a ship leaves, but it compounded the misery.... A few weeks before the ship was to dock in Los Angeles, I asked for an updated accounting of the taxes and duties due from me when it lands, previously I had an estimate that valued the car incorrectly, all I wanted was an updated estimate, more than 20 emails and a phone call later, I got what I requested. It was a VERY simple request I thought. Especially since the person I was dealing with is the company COO. A week before the shipment was to be delivered, I reached out to the COO and Car shipping supervisor and asked why the tracking information they provided hasn't updated in over a week. I was told the next day that it shows that the ship is scheduled to dock in the specified date. I asked how do we know if the information is still correct since it is not updating. I found the ship on a different website than they provided, it is showing the ship is at anchor after leaving the Panama Canal for 4 days, of course, the information I found on different websites was more accurate than what I was getting from Schumacher employees, the shipment is delayed again, I KNOW that they are not responsible for what happens on the ship, but being able to report on it should be their job. I am sure I have become a pain in their ass, but if they just communicated, I wouldn't have been. The car was finally released to me on February 26th, 90 days after agreeing to ship with this company. The car transport supervisor routinely doesn't answer direct questions without prodding . I keep all of the over 100 emails as proof of my comments above, it has been a very disconcerting experience and I do NOT recommend. This is not the first car Ive imported from Europe, the first experience was 40 days from the time the shipper was called until the boat arrived in Los Angeles, that was in 2023. 90 days may be acceptable to some people, but the lack of concise communication is a huge concern. If they would have provided updates with answers to future steps, most of this could have been avoided. read more

If you want to have a headache and lots of stress, hire this company. They are good until you make de deposit. After that, they stop responding and in every occasion, remind you that you can get other service if you pay more money. I hire them for a very small move from USA to Europe. Every single thing went wrong. Because I had such small shipment, I decided not to pay insurance because they lied and told me that in the last 2 years no claims were made. When the delivery came to my house, my expensive belongings were wrapped on paper that was all tear out. Broken glass everywhere, packing was done just as if they wanted to make sure I regretted not getting insurance. Shipment was delays and I ended up having to pay import taxes. Daniel, always found a way to pass the blame on someone or something else. And of course, the fault was mine because of whatever reason. At the end, the fault was mine, I read the reviews and raised concerns about how bad they were but Daniel told me they are just from people who can't be satisfied, and still I hired them. Stay away of this company and do yourself a favor. They are not cheap but surely a very expensive headache read more

Stay away from that company. Horrible customer service and overcharge. They will lie to you about bunch of stuff and try to take more money

From start to finish, Schumacher did an amazing job from sales rep Tami Grant, to Hayward warehouse manager Barry Ryan & his crew, they were knowledgeable gracious professionals. And when we unwrapped everything, we were impressed by the quality of the packaging & protection of our furniture. We called it "Schumacher corners" because it was so hard to talk the wrapping off the items. Once our furnishings arrived in Rotterdam, Marieke Janssen from Import Global Moving & Shipping took over on this side of the pond. She answered every email, quickly, and with kindness, a true professional. Her team that unloaded our furnishings at our home were stellar! Schumacher had great partners overseas. I can't C thank everyone involved enough! read more

See all

Move of 100CuFt from US to Italy Top notch quality from the upload phase to the final delivery. Prompt and focus people. The price is correct. read more

I got the service by a reference from Rotterdam company name marlog company same thing the are a piece of shit company liars so Rotterdam to LA port I got a car the took 6month (they said was gonna be 3months ) in a container shareable paid 2500 euros (some else supposed paid the other 1/2 and can not leave to USA if the cointer is not full well how many people from USA is gonna import a vehicle from Rotterdam And get it to USA sat there for months took almost 7 month to arrive to USA ) then 2500 euros plus 500 euros of insurance that's 3000euros Schumacher told be was goin to be like 2800dls to realese my car, day came car arrive fine drove my self to los angeles port at this Gardena location I said I'm here to pick up my car they said sure is here come here to the office paid the money guys was friendly everything went smooth and fine paid like 1500 + another 1800 for something else I don't remember got my receipt left 6 month almos 7 months later they send me a bill for 2800dls they said i didn't paid ok I paid you you give me mi car and I left how come almost 7 months later said I owe them 2800dls and they keep bugging me everyday treat me the are gonna send me to collections bla bla this company is a joke I got another vehicle from Europe too before on the port of Huston texas they charge me to release my car 1500dls 3-4 years ago now they want 6100dls plus I already paid 3000euros that's 3398dls so a car is 9500dls total plus import taxes gtfo don't do business with them stay away read more

Used their services 2 times in past without any problems. Great. Professional team. Best of luck. read more

I was impressed with Schumacher Cargo Logistics. The teamwork and seamless coordination with its local and French partners are really commendable. The whole process of moving and relocating went smoothly. Thank you to everybody that made my move extremely easy. read more

My shipping company in the UK made arrangements with this company to deliver. There is a 3 day window where it's included in the price I already paid but they won't deliver. So now they're charging me for each day after that window. Unfair since I'm available 2 out of the 3 days within the delivery block. Dealing with the company, employees gives me a pit in my stomach. Nobody is willing to actually talk to you. If given the choice I wouldn't choose this company for any transportation needs. They can hold my shipment "hostage" and I have to pay regardless if its fair. Its two weeks overdue (which I understand isn't their fault) but charging ME for this is! read more

Great service by customer service, incredible packing quality by the packing/loading team , great follow up by customer services and someone available as the point of contact for follow question and concerns read more

Terrible Company to work with. If there were a ZERO rating, this company would truly deserve it. I normally read reviews before making a decision but was caught up in the expectation this company could collect our personal possessions from our US home and ship them to our new home in less than 12 weeks. The time frame promised by Schumacher helped determine what items we would ship and influenced our decision not to 'fly' them over. Shipping overland saved us $2,000 ... which we eventually had to spend on clothing and other items as we waited and waited and waited for our items. In short, we saved no money! I have since read the reviews and the majority are terrible (with the exception of Schumacher's own web site ... what a surprise). I would not recommend Schumacher Cargo for 'personal' shipping. Just don't do it. Look elsewhere, consider the reviews and spend more money if you have too. It took 6 months for our personal items to be shipped from the US to New Zealand. The sales person basically lied to us from the get-go and even told us that if we could have everything ready in less than a week that it could be quicker. When I checked in after hearing nothing for 9 weeks I was told that our items were still in the US. The communication was non existent. If I did not ask for updates I would not receive any information or updates. On a positive note, the local delivery company and team in New Zealand (Conroy Removals) were fantastic. They were proactive with their communications and kept us updated. read more

Schumacher is the worst logistics company I have ever been involved with in 35 years of government service. Unresponsive to emails, will not answer the phone or return messages upon request. My shipment was sold to them as underwriters and it went to sh1t as soon as they laid their hands on it. I was charged an extra $537 for storage when they couldn't move it in time, which I grudgingly paid- if not I would have lost everything I own. Thanks for nothing you criminal ba$tard$. The crew that eventually did deliver my kit was polite and efficient, yet 4.5 hours late and obviously overworked. I would give Schumacher no stars if I could. The worst. And pi$$ on Gosselin too for selling my account to them with no notice to me whatsoever. Postscript- In fairness, nothing was broken or missing, so there is that. Half star. read more

Recently shipped lots of household goods/furniture from USA to Australia and the process was seamless from start to finish and took a lot of the stress away. Kimberly, and Mark were always extremely responsive with all my questions and concerns and all my things were packed and organized so so well by the team. Didn't take very long to arrive to Australian (2-3 months), and everything was in great condition upon arrival. The team on this end also (Palmers Relocations) were great. I'd read lots of negative reviews prior to this but couldn't have asked for a better experience during a difficult time. Seemed a little on the pricier side compared to other quoted initially, but they take care of EVERYTHING and do a great job so worth it. Thank you! read more

I recently shipped household goods (furniture, artwork, China) from New York to Tuscany, using Schumacher Cargo. They were professional and responsive from beginning to end, and the pricing was very competitive. The initial move team in the US was great, and they packed everything with great care. On the other end, in Italy, the delivery was right on time and the crew unpacked and placed the goods in my home, quickly and safely. Their customs broker in Europe was very professional and communicative along the way. I highly recommend Cedric Drocourt and his team at Schumacher!!!!! read more

In March 2022 we hired Schumacher Cargo Logistic company to relocate from USA to Spain. As part of a relocation from the USA to Spain, we requested and accepted a quotation from Schumacher to transport our household goods and Vehicle from the USA to Spain in a sole 40ft container. While the container was in transit, it came to our attention, via the receiving logistics company, that our Vehicle was not present on the packing list or bill of lading. The receiving company (contracted by Schumacher directly) or ourselves were unable to get hold of anybody at Schumacher to provide support for the missing property. After multiple attempts via phone and email, we finally got someone in their operations team to acknowledge that there was an issue in their operations department and that the vehicle was not shipped with the rest of our household goods as quoted and paid for in the contract. We then have to chase Schumacher multiple times, trying to get hold of them by phone, email, etc. every attempt to communicate with them failed. After 3 weeks someone finally replied and let us know that our car is still in the warehouse in the USA, we have been waiting for the car 5 months already. We have then requested Schumacher to refund us for the money that we paid to ship the car and release the car, as we don't want to use them to ship the car to Spain anymore. They refused to do so, so the only option we have is to ship the car with them. They gave us the container number for the car back in June, I'm writing this review in September and still haven't heard back from them, they are not answering the phones, they are not replying to our emails, at this point we don't know where our car is and we are ready to sue them. If anyone reading this would like to join us and sue them as a group please contact me. read more

This review is to give a big thank you to Mark Neville and Kimberly Ortiz of Schumacher. They were both incredibly prompt in responding to my emails. I had a moment of panic when I thought I left my wallet in a box the movers packed up, and Kimberly was INCREDIBLE and responsive through the process of making sure they had the boxes checked before they left the city. I cannot thank her enough for the patience and professionalism she showed. I was very skeptical about all moving companies because reviews are all over the place, but I can say now with confidence that I was impressed by Kimberly's service. read more

i inherited a harley Davidson motorcycle from my dad when he passed away,i live in norway and had it shipped here,i thought they did a great job with shipping and price was good also they picked it up for me at my brothers House,I would definitely do business with them again and would recommend Filip Micheley to anyone shipping to Europe read more

Update - Thanks for the follow up. I did contact my shipper as recommended. I have in writing that we do not owe a long carry fee from them and written correspondence where they informed Schumacher it should not be charged. Note, the overcharge for container volume was also never credited despite agreement from Schumacher and proof submitted of the volume. Attached is a copy (with names redacted) read more

Bait and Switch company, will quote you a number then after they have your stuff, they will triple the price. They have you by the balls so you have to pay. Took 6 months to get my stuff shipped from California to Melbourne Australia. Really bad at responding to emails. Stay the hell away from these people. read more

Update 8 April 2019: Still no repayment or repairs for the damages to my house. No furniture repaired. No payment on the insurance claim. No repayment for services not provided. We are now 15.5 weeks since delivery. On Mar 20, 2019, at 9:55 PM, Martin Baker Dear Mr. R. I have been advised by our lawyers not to have further communication with you directly. Please be advised, this will be my final message to you. ​Kind Regards,​ Martin Baker ‑ CEO/President, ​Schumacher Cargo Logistics, Inc. Los Angeles (FIDI accredited) Houston New York 550 W. 135th Street Gardena (Los Angeles), CA 90248 Tel: 562 408-6677 Ext 231 On Mar 20, 2019, at 2:46 PM, Dennis wrote: Hi Martin, We would still like to get this disagreement resolved with Schumacher. provide the details even though their subcontractor caused the damage. I have done many moves in my life both nationally and internationally. International moves are stressful. When things go wrong it adds to the stress. When things go catastrophically wrong, as in this case, a good moving company can help to resolve the issue and make things right. Martin, I trust you will live up to your reputation and make good on the items above. All the best, Dennis Update 8 March 2019 I spoke with Martin Baker CEO of Schumacher at his request this evening to settle the claim. Unfortunately Mr. Baker has no interest in settling the claim. He refused to repair the damages to our home. We got an estimate for repairs after his two handyman said it was too much damage. He said our estimate was too high. I said I am happy to have your people do the repairs as we are not looking for money, but he refused. He offered to pay less than .60 cents on the dollar for the repairs and would not refund any money towards the services he failed to provide and failed to provide professionally. Being that the container cost was only $1,800 of the $24,000 move, Mr Baker was paid over $22,000 for packing boxes and dropping off at port, and then picking them up at port and delivering them. Unfortunately this logistics portion of the move was a complete failure. Look elsewhere. Schumacher are grossly over paid and grossly undeliver. Not only that they damage everything paling the way - both houses and over 25% of the goods Update 25 February 2019 I spoke with the CEO of Schumacher Friday evening and verbally agreed to settle the house damages portion of my claim. Upon receiving the settlement agreement, the CEO changed the agreement to include discharging Schumacher's liability for services not provided/provided poorly, liability for damaged goods (insurance claim in progress so this can't be legally discharged until insurance claim is made good) as well as the house damages. I tried over several emails to get the settlement agreement to align with our agreed discussions for house damag. Unfortunately Schumacher insisted on adding items to the agreement that we in fact never agreed. Schumacher have a duty to repair my house, which they refuse. They also refuse to tell me who their insurance carrier is to get it fixed. We are now in week 10 since the damage occurred. Completely unnecessary. He says it's the subcontractors and he needs to wait for them to resolve it. In fairness, I have no contract with them. I have over $60,000 in losses and dozens of excuses from Schumacher. I must say they are good at quick at BBB and Yelp responses. Unfortunately my emails, phone calls and voicemails have all lacked responses over over a week now. Be careful these lads are sleazy! Be careful. Update 22 February 2019: Schumacher are now telling me to claim the damage to my house they caused to my personal home insurance policy because the damage is too expensive! We still have not been reimbursed for services not provided and our insurance claim. Is still unpaid 9 wee Update 13 Feb 2019: Schumacher have still not refunded the monies promised for pet charges and no refund on services not provided, Dublin house has seems it's second handy many come out yesterday. He stated there was way too much damage and that Schumacher needed to hire a professional painter for at least a week to do the work. Now in the 8th week of the claim and the furniture restorers have been dispatched for 8 of 60+ items. Still no resolution to the other items despite having a full cover policy. Schumacher still claim to be working with me on all the above, but have done nothing towards resolving the above other than telling me I need to go off and arrange it all. Wonder what I paid them $24,000 read more

If you can choose another company to ship your goods. We received a quote for about $2800 to ship our goods from US to NZ. They quoted a deliver date in NZ of late November. They picked up our items on July 6th. The guys who came to pack were wonderful, although said they were not quite prepared for how heavy some items were. Schumacher told us that the actual cost would be tallied once items were received at the warehouse, crated, and packed for shipping. We emailed multiple times asking for a final number for payment. Mind you we paid $2500 cash deposit before they came to get our stuff. Weeks went by and no word on the final cost. They send us insurance documents to fill out and we estimated our items to be around 10K in value. A week or so after filling out insurance paper work we get the final quote that our stuff was going to cost over 10K to ship and that it was already in a container to be shipped out the next day, August 19th. The invoice said we had to pay over 8K or there would be additional fees etc. At this point we had no choice. All of our stuff was in their custody and we felt stuck. We paid the invoice. A month later we received a communication that our shipment had been flagged by customs and we had to pay to have the ocean container moved and inspected. They told us our items were shipping a full month before this! We tried to ask for verification from customs or some sort of document proving that customs was charging but did not receive any proof. Our items were not actually shipped out of the US until October. We were advised the arrival date would now be estimated at 11/23. The delays were At this time-our items have just arrived in NZ. And we had to pay the additional $1600 for a "customs" before they would release our items for delivery. If I had known the cost would be over 4x the quote I would have not shipped anything and bought new stuff when I arrived for less money. Disgusting way to do business. I guess we will see how our stuff even arrives. read more